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Old 06-14-2012, 04:05 PM   #1
grinder
 
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"Bonus" section now showing up under Admin, but bonus list is empty

You can now find the Bonus section under Admin in the Reports tab. I was relieved to see this was finally fixed and I could start playing again. Except that I have 2 stacked bonuses from before the move and now it's showing that I have no bonuses...
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Old 06-14-2012, 04:10 PM   #2
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

my new bonuses show, but not what was supposed to be carried over from merge
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Old 06-14-2012, 04:52 PM   #3
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

Quote:
Originally Posted by glockdiesel View Post
my new bonuses show, but not what was supposed to be carried over from merge
hmmm my bonuses dont show anything either.... just a little concerned they didnt apply the code to my deposit.
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Old 06-14-2012, 05:54 PM   #4
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

my bonus was also not carried over from merge
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Old 06-14-2012, 09:43 PM   #5
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

Contacted support, will report back with their reply.
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Old 06-14-2012, 09:53 PM   #6
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

Quote:
Originally Posted by Ben Lopez View Post
Contacted support, will report back with their reply.
GL with that, I talked to shane about this two days ago, was told he was contacting the CEO to directly fix this, and have had no contact, no response are anything since.

Sent an email to general support, and it was returned because there Inbox was full LOL.
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Old 06-14-2012, 10:06 PM   #7
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

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Originally Posted by GTM13 View Post
Sent an email to general support, and it was returned because there Inbox was full LOL.
Impossible not to LOL @ at that. But also very telling of the poor shape Lock is in right now...
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Old 06-14-2012, 10:15 PM   #8
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

^ disturbing
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Old 06-14-2012, 10:27 PM   #9
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

The dashboard is a disaster. The Report part is a mess saying the time is 4-5 hr ahead of the real time so you can't check your results. The Stats page is not updated regularly.

If I was Lock I would be embarassed. DId they really not have anything ready in time for this switch?
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Old 06-15-2012, 11:40 PM   #10
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

Ok, so as an update, I emailed both Emily and the general support email. Emily replied back in a few hours, BUT she didn't even know how much my bonuses were...the fact that they had to ask is very, very bad, how can they not know?! But I told her the amounts and within an hour she had gotten back to me saying "I will apply them ASAP." 19 hours later my Bonuses page is still blank. I sent her another email about 10 minutes ago asking if the bonuses had been applied yet, and will report back with her response.

Lock general support: Over 24 hours with NO RESPONSE.
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Old 06-16-2012, 01:23 AM   #11
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

My bonus is not applied either... 200% of $0 is what i am getting
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Old 06-16-2012, 01:36 AM   #12
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

I got ZERO aswell
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Old 06-16-2012, 06:40 AM   #13
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

If anyone is still not getting the bonus applied please shoot me your email address so I can pass it on to the dev team to investigate.
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Old 06-16-2012, 06:53 AM   #14
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

+1 on bonus section being empty
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Old 06-16-2012, 07:11 AM   #15
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Re: "Bonus" section now showing up under Admin, but bonus list is empty

Quote:
Originally Posted by imjustshane View Post
If anyone is still not getting the bonus applied please shoot me your email address so I can pass it on to the dev team to investigate.
I've already sent you 2 PM's but still no answer. I'll send you another one.
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