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Old 12-14-2012, 03:24 PM   #76
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by wAzZu24 View Post
I believe 3 days is adequate enough time to give us an update of some kind. Give us something. Why is it gone? Why has it been gone for more than two weeks? Is it actually coming back and you know that for a fact, or is it simply an assumption you are making? What have you heard from whoever it is that you hear things from? I look forward to a hopefully positive response and update.
I flat out asked both a customer service rep and Shane (in one of the threads here) if WU was permanently removed or temporary. I was given the same answer both times, "WU has not been permanently removed and it will be back soon".

So I do not know this for a fact, it is just an assumption I am making based on the answers I received. That's all it can be taken for at this point.
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Old 12-14-2012, 03:32 PM   #77
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by wAzZu24 View Post
I believe 3 days is adequate enough time to give us an update of some kind. Give us something. Why is it gone? Why has it been gone for more than two weeks? Is it actually coming back and you know that for a fact, or is it simply an assumption you are making? What have you heard from whoever it is that you hear things from? I look forward to a hopefully positive response and update.
Yes it's definitely coming back, no update with a timeframe yet.
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Old 12-14-2012, 03:42 PM   #78
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Can you speculate on a timeframe? Are we talking a week? a month? a year?. Also, do you see cashout times improving in the future especially with row players currently taking 30+days to receive funds?

I for one think Lock has the best brand going, but these withdrawal issues do scare me. Thanks for any updates.
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Old 12-14-2012, 09:44 PM   #79
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by imjustshane View Post
Yes it's definitely coming back, no update with a timeframe yet.

Shane I want to believe you, but a conversation with one of your rep's leads me to believe otherwise. I asked if I should process a check or wait for WU to come back. When I pressed further about the WU option if it was going to come back, she could not give me assurances that it would return in the future. I would expect everyone to be on the same page delivering the same message. However, when I get one answer here and another from support it makes me wonder who is driving the clown car. If lock would have simply stated it is going to shut down WU until the Oct backlog is processed then I think most reasonable players could understand the situation. However, when the story keeps changing and you can't seem to get a straight answer from management I think there is a reason to be concerned.
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Old 12-15-2012, 01:06 AM   #80
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

at times
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Old 12-17-2012, 04:56 PM   #81
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Ive had a good experience w customer service resolving my problems. I ve won 2 free 100k seats from the freeroll this month. The look is a lil jankey and payments def need to speed up but overall a thumbs up from me.
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Old 12-17-2012, 11:30 PM   #82
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Have been given an update on WU, it will back in the cashier in the next 2 weeks.
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Old 12-17-2012, 11:36 PM   #83
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Thank you Shane!!!! I will start grinding again I guess, but if it's not up in 2 weeks, snap trading at whatever ****ty vig I can get.
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Old 12-18-2012, 05:51 AM   #84
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

good to know
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Old 12-18-2012, 09:45 AM   #85
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by imjustshane View Post
Have been given an update on WU, it will back in the cashier in the next 2 weeks.
So WU is down for a month. How is lock prepared to handle the mass amounts of WU requests that will inevitably happen as a result?

Unless changes have been made, I see this going very badly. Worse than the past month
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Old 12-18-2012, 10:35 AM   #86
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by imjustshane View Post
Have been given an update on WU, it will back in the cashier in the next 2 weeks.
Will all of us still waiting for our delayed WU withdrawals be paid within the next 2 weeks before WU returns to the masses?
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Old 12-18-2012, 03:10 PM   #87
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by WVUskinsfan View Post
So WU is down for a month. How is lock prepared to handle the mass amounts of WU requests that will inevitably happen as a result?

Unless changes have been made, I see this going very badly. Worse than the past month
I'm very concerned about this also, they will be overloaded for sure with WU requests the minute it comes back. Hopefully they have done something in preparation for this, history would say otherwise though.
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Old 12-18-2012, 03:39 PM   #88
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by WVUskinsfan View Post
So WU is down for a month. How is lock prepared to handle the mass amounts of WU requests that will inevitably happen as a result?

Unless changes have been made, I see this going very badly. Worse than the past month
I don't get why people keep asking these processing questions that you know Shane can't answer unless he just gives some BS answer that no one wants to hear. I don't think Shane would even know the answer to this question and if he did there is no way he would ever tell us. Him giving us processing info on a public forums does no good for anyone besides you know who. All you have to do is put two and two together he told us that they are moving to a different cashier or updating it one of the two. I would think if they are going through all this work to do this it would help improve cash out times since that is the most important thing right now for US facing sites. And I don't think there are going to be as many cash outs as most people think. You have to think about all the people that have just sold their funds in the market place, cashed out with a check, and just ended up losing what they we're going to cash out while the WU option has been down.
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Old 12-18-2012, 04:16 PM   #89
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Should we expect better results from the "new cashier" then the previous one?
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Old 12-19-2012, 01:16 PM   #90
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Re: IS ANYONE HAPPY WITH LOCK POKER ?

Quote:
Originally Posted by imjustshane View Post
Have been given an update on WU, it will back in the cashier in the next 2 weeks.
Crossing my fingers
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