Same here - Can't get verified, its been weeks - can't get a replay to an email or skype. WTF is going on.

I've been waiting to get verified by Lock for a good month.

I'm about to switch skins.

That's exactly why I just switched to Carbon. Lock hasn't given me any word after submitting my documents weeks ago. When I had a question about depositing with western union, I got a response in 30 min. Go figure. Switched to carbon 3 days ago and I'm already verified. Will NOT be going back to Lock.

resolved and Im happy now

I am currently trying to withdraw for my first time off of lock poker. i am currently black vip yet it says my max withdrawl through WU is 250.00. am i missing something here?

Followup: I'm gone. This is ridiculous.


Look at the date of the e-mail...March 2nd. What a joke. I submitted the docs even before that.

Great news! After a little over 3 weeks my account has been verified! Thanks to rizen/shane for helping me out. Here is a recap of my experience getting my account verified for those who are interested.

3/25 sent my documents to security@lockpoker.com
4/2 emailed rizen asking if they got my documents because I never received the automated email that others said they got from support.
4/3 rizen asked support if they could confirm that they received my documents.
4/4 I got the automated email from support saying to expect an email from them in 24-72hours.
4/13 Emailed support asking if something went wrong. Never received a response.
4/16 Emailed rizen and pmed shane on 2+2 asking about the delay.
4/17 Rizen asked support for me about my verification.
4/18 Verified.

Although I'm not happy about how long it took overall for my verification to finish, I'm really thankful that Rizen (Eric Lynch) helped me out within 24 hours of emailing him both times. Good luck to everybody else and I hope this post gives you some idea of what to expect!

Congrats -- I've been waiting since early March. I've sent many, many PMs to Rizen, emails to Shane, emails to Support, posted here a bunch of times...they don't even answer me.

I was verified today as well. Sent my docs on 3-31-12 and verified 4-18-12. I have not made a withdraw as of yet, but do not intend to for awhile.

Thanks to Rizen for helping me out.

Filed on 4/18/12.
Immediate response saying I needed a printed, signed, and scanned copy of form. Assuming from automated email.

Filed on 4/19
Lets see how fast this one gets responded to.

4/19 (20 mins later)
Received automated response from Paul saying they received my info and "Once done, we will send you a confirmation email. Please expect an email within 24-72 business hours."

waiting.

Verified on 4/20

Make sure you send all of your docs, utility bill included, to security@lockpoker.com and be patient. I sent one needle email on 4/15 stating I hadn't received the 'we received your docs and you're in the security queue' email. Heard back 2 hours later saying I was in the queue, so took from 4/15 to 4/20 to be verified once in the queue. Good luck everybody

wow, I sent my docs in on March 23rd and Im still in the queue...pretty frustrating as I also am no longer getting a response from Rizen or Shane or support. What is even more frustrating is I previously sent in verification docs around 10 months ago...figured I had been verified as I had received 2 payouts. On the 3rd payout they said I needed to send in docs. FWIW, I also sent in docs to another skin on March 23rd and was verified within a few hours.

I got verified on 24hrs 2 months ago after emailing back my docs. Had a good experience. Sorry you're dealing w this s$&*

There is no excuse for their verification process being so pathetic.

About to send all my stuff in but have just been issued a new CC with a later expiry, (old one set to expire in May). Do I need to update this with Lock before I send in the new CC scan?