Great news! After a little over 3 weeks my account has been verified! Thanks to rizen/shane for helping me out. Here is a recap of my experience getting my account verified for those who are interested.
3/25 sent my documents to firstname.lastname@example.org
4/2 emailed rizen asking if they got my documents because I never received the automated email that others said they got from support.
4/3 rizen asked support if they could confirm that they received my documents.
4/4 I got the automated email from support saying to expect an email from them in 24-72hours.
4/13 Emailed support asking if something went wrong. Never received a response.
4/16 Emailed rizen and pmed shane on 2+2 asking about the delay.
4/17 Rizen asked support for me about my verification.
Although I'm not happy about how long it took overall for my verification to finish, I'm really thankful that Rizen (Eric Lynch) helped me out within 24 hours of emailing him both times. Good luck to everybody else and I hope this post gives you some idea of what to expect!