seems like alot of mixed feedback up in here about response/ customer service. Not sure wanna play...

Also do you have to be "verified" before your first deposit will go through? Just tried with master card and was declined.

On the deposit page some of my info is wrong, put a fake address when i signed up and the short version of my name, not my full first name which is different than my credit card, is this the issue?

I'm pretty sure, you cannot do Player to Player transfers/Withdraw funds until you are verified. So theoricially you could try to send another player say a $1 and see what the cashier says.
You should have gotten an email confirming your account's verifcation approval from lock support/security.
-Pi

I only sent in the verification email scans about two hours ago though.

I am asking about depositing money not transferring/ withdrawing. As i tried MasterCard recently and it was declined.

ty

Yeah, the cashier seems a little hit or miss with the MasterCards, I know I was able to make first deposit no problem, prior to sending in/approval of verification docs.
I've also had the cashier decline my MC despoits (generally for smaller amounts), and work prefectly fine the next day during the limbo time of verification.
You can contact me @ primallyinstinctive@gmail.com if you like and I can see if i can help you out more getting some funds to play...
-Pi

Ya i tried for 495$ amount on my MC, as i think we only get one deposit, after that I have to wait for "verification"?

So your MC worked for smaller amounts prior to verification?

Sent my verification docs to lock on 3/25
no response yet..
Will update

anybody get verified lately? I've been waiting over a week.

Yep, Been working multiple times prior to receiving Verification Confirmation for my account.
Most likely its your CCs issuer/Bank not allowing overseas transactions/purchases from that merchant/Gaming Transactions.

You should be able to receive transffers whether verified or not. You can actually send transfers also w/o being verified also, however, you would need to send an email and request that it be enabled.

As far as depositing, when depositing with a credit card they are WAY more likely to want "proof" "verification" whatever of who you are and that you are allowed to use said Credit Card. Even if it goes through the first time, they are very likely to not process a second time w/o supporting evidence that you are authorized to use it...especially if the time frame is quick.

update...i was finally verified :]

Update: Received an email from support on 3/23 saying they needed something for address verification. Sent that on 3/23, but have had no further communication from Lock. Don't know if they got the additional info, don't know if they're processing my account, don't know if they've decided to just oust me. I'm starting to feel unloved.

I submitted verification documents on March 5. Support said the attachments to my email were not included, although my second email account that I bcc'd did receive the attachments. I resubmitted on March 6. I was told I would receive a response in 1-3 days. I followed up on March 12 asking for an update. I received a response on March 13 saying "There is a back log of emails and you will receive an email about your account."

I sent followup emails on March 16, 21, 27 (with Rizen included), and yesterday. I have not received a response since March 13.

Pretty ridiculous.

Been playing on Lock since Black Friday and I just turned in my account verification paperwork. I wish i would have read this post before hand though because I did not send a copy of a utility bill at my address as is stated on the first page of this thread. I did however follow the instructions from the website, which say to send the filled out verification form , copy of drivers license front and back , and credit card front and back. I have been able to do player to player transfers without having gone thru this process, but I am looking to try a cashout and see how that all pans out. Ok since I sent this on 3-26, I sent a seperate e-mail on 4-1 wondering why i had not received a response from Lock. they did reply with the following response within a few hours.

"Hello,
Thank you for sending us your Verification Docs. They have been put in our Security Queue to be reviewed and verified. Once done, we will send you a confirmation email. Please expect an email within 24-72 business hours."

Now why I had to send a seperate e-mail is beyond me, I don't like the fact that you have to send all your personal info in a email , god knows who is looking at it or what they are going to do with it. And then leave you hanging for 4 or 5 days not knowing if they even received it really bothered me. Will let everyone know what happens from here. Have many friends that want to play on here , but they all have the same question about the ability to cash out. When this is all done, I will post on my first cahshout attempt also.

sent the form monday, still havent heard back..does it usually take this long?