Account Verification FAQ - Page 3 - Two Plus Two

Might not be til Monday is what I'm guessing. Feels like no one is getting any response from support this weekend. Also noticed on the lock website that the "24 7 Live chat support" is offline. What a joke, lol.

I talked to a lady on live support who said she would put my documents as priority in the security queue....so we'll see

02-26-2012 , 10:50 AM

#52

MrTaylorSwift

grinder

Join Date: Jun 2009 Posts: 529

Rizen,
Ive sent my docs in 3 times now and then got to live support and they said they havent recieved them? Anyway you can check up on this for me?

02-26-2012 , 04:28 PM

#53

AUGUY55

Carpal \'Tunnel

Join Date: Sep 2008 Posts: 22,553

I finally sent this joke of a support another email asking if they even got my attachments for verification. It's been over 3 days now. I also sent LockRizen a pm. Still no response from either. Tell me again why this site is so great? Because I'm beginning to rethink if I even want to play here. Any other sites have better support than this crap?

02-26-2012 , 04:47 PM

#54

IBGrindin

centurion

Join Date: Nov 2008 Posts: 134

Quote:

Originally Posted by AUGUY55

Same boat, really questioning why I decided to switch to Lock over Carbon bc right now they look pretty pathetic

02-26-2012 , 04:59 PM

#55

MrTaylorSwift

grinder

Join Date: Jun 2009 Posts: 529

I think Rizen needs to make a statement about Lock Support. It is obviously the BIGGEST thing that people have a problem with about the site. Step up your game Lock.

02-27-2012 , 09:34 AM

#56

MrTaylorSwift

grinder

Join Date: Jun 2009 Posts: 529

Sent in docs on 2/25 verified on 2/27

02-27-2012 , 12:06 PM

#57

LockRizen

banned

Join Date: Jun 2011 Posts: 1,152

I'll need your username/e-mail either via PM or e-mail (I'm rizen@lockpoker.com) and I can look into it for you.

Thanks

-Rizen

Quote:

Originally Posted by MrTaylorSwift

Rizen,
Ive sent my docs in 3 times now and then got to live support and they said they havent recieved them? Anyway you can check up on this for me?

02-27-2012 , 02:35 PM

#58

IBGrindin

centurion

Join Date: Nov 2008 Posts: 134

Quote:

Originally Posted by MrTaylorSwift

Sent in docs on 2/25 verified on 2/27

mbn. sent in last monday and still not verified.

02-27-2012 , 04:03 PM

#59

ridicurrous

newbie

Join Date: Feb 2012 Posts: 49

Sent my stuff in and still not verified as well. Any idea who to contact about this? Lock support has yet to respond to any of my 5 follow up e-mails..

02-27-2012 , 06:58 PM

#60

spring83

Jack of all trades

Join Date: Jan 2010 Posts: 3,370

Just got the conformation email that I have been verified, it took about 6.5 days.

02-28-2012 , 10:39 AM

#61

AUGUY55

Carpal \'Tunnel

Join Date: Sep 2008 Posts: 22,553

Finally verified after five days lololol. Too bad I already deposited somewhere else. If its going to take five days to hear from support here. I'm looking elsewhere.

02-29-2012 , 07:07 PM

#62

IBGrindin

centurion

Join Date: Nov 2008 Posts: 134

going on a week and a half and still not verified. sent in my verification form for a 2nd time.

03-01-2012 , 07:29 PM

#63

IBGrindin

centurion

Join Date: Nov 2008 Posts: 134

sent in documents to be verified on 2/20/12, never verified. re-sent in documents 2/28/12 and still no response. really close to just going back to Carbon.

03-03-2012 , 02:34 PM

#64

*seeker*

journeyman

Join Date: May 2011 Posts: 332

I have had a similar experience with the verification process. Haven't had any luck getting a response from support or security.

03-03-2012 , 02:34 PM

#65

IBGrindin

centurion

Join Date: Nov 2008 Posts: 134

going on close to 3 weeks now, still not verified.

03-04-2012 , 06:15 PM

#66

Apruntle

banned

Join Date: Feb 2012 Posts: 15

I don't understand how it takes so long to review a couple of documents. It's obvious they don't have enough people in their customer service team or they just choose to be slow.

03-05-2012 , 03:08 PM

#67

Apruntle

banned

Join Date: Feb 2012 Posts: 15

Quote:

Originally Posted by *seeker*

I have had a similar experience with the verification process. Haven't had any luck getting a response from support or security.

Did you ever get your account verified or get a response from support or security? I still have yet to hear from them after sending them my documents three days ago.

03-06-2012 , 12:06 PM

#68

PI707

banned

Join Date: Mar 2012 Posts: 187

Submitted Verification Documents 3/6.
Received Email Reply Confirmation within 6 hours.

"
Elle
MAR 06, 2012 | 08:42AM EST
Hi there,

Thank you for sending us your Verification Docs. They have been put in our Security Queue to be reviewed and verified. Once done, we will send you a confirmation email. Please expect an email within 1-3 days.
All my best,

Elle

---
CSR, Lock Support

http://www.lockpoker.com
http://www.lockcasino.com
"
Looks hopeful, will update as they come in. -PI

03-07-2012 , 11:17 AM

#69

IBGrindin

centurion

Join Date: Nov 2008 Posts: 134

verified after 3 weeks. wp lock

03-12-2012 , 04:10 AM

#70

PI707

banned

Join Date: Mar 2012 Posts: 187

Quote:

Originally Posted by PI707

Still nothing as of Day Six....

03-14-2012 , 12:02 PM

#71

2outriver

centurion

Join Date: Dec 2010 Posts: 146

So you need to do account verification before depositing?

03-14-2012 , 12:06 PM

#72

PI707

banned

Join Date: Mar 2012 Posts: 187

Submitted Verification Documents 3/6.
Received Email Reply Confirmation within 6 hours.
Received Confirmation Email 3/14.

Only took 8 days, not too bad

03-14-2012 , 12:08 PM

#73

PI707

banned

Join Date: Mar 2012 Posts: 187

Quote:

Originally Posted by 2outriver

So you need to do account verification before depositing?

I believe its highly recommended, as you'll need to verify any CC you deposited with prior to withdrawals, and its usually the industry standard to request a verification documents for cash in/outs.

03-15-2012 , 12:03 AM

#74

d3 fact0

Pooh-Bah

Join Date: Sep 2009 Posts: 4,161

Quote:

Originally Posted by PI707

Submitted Verification Documents 3/6.
Received Email Reply Confirmation within 6 hours.
Received Confirmation Email 3/14.

Only took 8 days, not too bad

interesting, they didn't even bother to send me a confirmation email stating that they have received my docs. So far 2 days....

03-16-2012 , 10:43 AM

#75

PI707

banned

Join Date: Mar 2012 Posts: 187

Quote:

Originally Posted by d3 fact0

interesting, they didn't even bother to send me a confirmation email stating that they have received my docs. So far 2 days....

Yeah I sent mine in around midnight and got a confirmation email within 6 hours, in the early AM, sent to both .eu and .com support email addresses, not sure if that helped, might want to shoot rizen a pm to double check your docs were received and being processed.
-PI

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