I'm also waiting to see if my account is verified going on 3 days now. My SN is scratchace any help you can give me is appreciated Rizen.

PM me or e-mail me (rizen@lockpoker.com) your e-mail address so I can loop you in on any communication and I'll have someone get back to you ASAP with status.

Thanks

-Rizen

rizen,

i have pmd you twice now with now response, second one was today so i undertand you may busy. I have been waiting 3 days for my account to get verified on lock, was trying to make the switch to lock but these guys aint making it easy. I sent i.d, verification form, and bill with address? account is POTSNIPER with the 0 being a zero, can you please check on this???

I only see one in my inbox and it was sent today, I just need an e-mail so I can make sure you're copied on all correspondence and I can follow up.

Thanks

-Rizen

Got my account taken care of shortly after you emailed support Rizen, thanks for the help.

Before you guys got verified, did you send it to security@lockpoker.com or support@lockpoker.com? so what should it send my bank statement since i dont have any other type of bill (just turned 18 this month) to them with back and front of my ID and Debit Card?

PM sent

Rizen, I have sent in all of my docs and can't get a response from support about my account.I've been dealing with them for a week and a half now. Can you help? Lock name=4frush email=[edited out by Rizen]

I have sent you email address, along with sending out all information to security@lockpoker.com and i still havent heard a peep from anyone about my verification status??? crazy

i was wondering if i build up my bankroll at lock starting from freerolls and never make a deposit can i withdraw after sending in the verification requirements (drivers licence, recent utility bill) without having to deposit first?

Absolutely. if you're not in the US you won't have options like skrill/neteller unless you deposit that way first, but checks etc are available to all verified players.

Thanks

-Rizen

Sent in my documents to get verified last night. I realize it hasn't even been 24 hours yet but how come there is no automated return email saying support got your email? Not worried because my documents were clear as day. :-)

I sent in my documents to be verified on 2/21 and within an hour of doing so I received this email:

Elle
FEB 21, 2012 | 08:06PM EST
Hi there,

Thank you for sending us your Verification Docs. They have been put in our Security Queue to be reviewed and verified. Once done, we will send you a confirmation email. Please expect an email within 1-3 days.

All my best,

Elle

---
CSR, Lock Support

Then got this:

Daniel
FEB 24, 2012 | 04:46PM EST
Hi,

Thank you again for sending in your Verification Docs. They have been reviewed and your account verified.

Lock has taken over withdrawals for an enhanced player experience, as we are completing payouts at a faster rate. To request a payout, please follow the directions below:

1. For any future withdrawals:

1) Click the Lock Casino tab to launch the Casino in a new browser
2) Click the WITHDRAW button in the Overlay
3) Select the appropriate option from the drop down box and input the Amount.

2. Your transfer privileges have been un-locked.

** Please ensure the address on your account is correct as we cannot be held liable for undelivera-ble check fees.

We appreciate your ongoing co-operation and patience.


Let us know if you have any other questions.

All our best,

Daniel

---
CSR, Lock Support

Well, congratulations. I guess you are special and I am not.

I haven't received any sort of confirmation or reply email that they got it. It's only been 24 hours. I made sure that all my documents were clear as day too. I'm not worried though. Come monday and they still haven't replied to my email then I'll worry.

It took Lock 2 days and 12 hours to verify my account. They will email you when they do. Email will look like this: