oops miss read your post b4.

If you don't use a CC then you don't have to send the info in.

I just sent my verification stuff in today will update for time length it took.

sent 2/11
still waiting for verification.

also lock didnt send a confirmation email which is kind of annoying.

sent to support@lockpoker.com and security@lockpoker.com

*Update*


got this all completed a few hours ago took less then 12 hours even though i sent in wrong documentation first time.

whre is lock support???? I sent in verification 3 days ago. no verification email, no response at all. What in the world is going on, apparently they dont want my business, ill go elsewhere

Guys don't worry about verification. I submitted mine on the 9th, and had it approved finally today.
So just give it some time. They sent me a confirmation email too.

I'm also waiting to see if my account is verified going on 3 days now. My SN is scratchace any help you can give me is appreciated Rizen.

PM me or e-mail me (rizen@lockpoker.com) your e-mail address so I can loop you in on any communication and I'll have someone get back to you ASAP with status.

Thanks

-Rizen

rizen,

i have pmd you twice now with now response, second one was today so i undertand you may busy. I have been waiting 3 days for my account to get verified on lock, was trying to make the switch to lock but these guys aint making it easy. I sent i.d, verification form, and bill with address? account is POTSNIPER with the 0 being a zero, can you please check on this???

I only see one in my inbox and it was sent today, I just need an e-mail so I can make sure you're copied on all correspondence and I can follow up.

Thanks

-Rizen

Got my account taken care of shortly after you emailed support Rizen, thanks for the help.

Before you guys got verified, did you send it to security@lockpoker.com or support@lockpoker.com? so what should it send my bank statement since i dont have any other type of bill (just turned 18 this month) to them with back and front of my ID and Debit Card?

PM sent

Rizen, I have sent in all of my docs and can't get a response from support about my account.I've been dealing with them for a week and a half now. Can you help? Lock name=4frush email=[edited out by Rizen]

I have sent you email address, along with sending out all information to security@lockpoker.com and i still havent heard a peep from anyone about my verification status??? crazy

i was wondering if i build up my bankroll at lock starting from freerolls and never make a deposit can i withdraw after sending in the verification requirements (drivers licence, recent utility bill) without having to deposit first?

Absolutely. if you're not in the US you won't have options like skrill/neteller unless you deposit that way first, but checks etc are available to all verified players.

Thanks

-Rizen

Sent in my documents to get verified last night. I realize it hasn't even been 24 hours yet but how come there is no automated return email saying support got your email? Not worried because my documents were clear as day. :-)

I sent in my documents to be verified on 2/21 and within an hour of doing so I received this email:

Elle
FEB 21, 2012 | 08:06PM EST
Hi there,

Thank you for sending us your Verification Docs. They have been put in our Security Queue to be reviewed and verified. Once done, we will send you a confirmation email. Please expect an email within 1-3 days.

All my best,

Elle

---
CSR, Lock Support

Then got this:

Daniel
FEB 24, 2012 | 04:46PM EST
Hi,

Thank you again for sending in your Verification Docs. They have been reviewed and your account verified.

Lock has taken over withdrawals for an enhanced player experience, as we are completing payouts at a faster rate. To request a payout, please follow the directions below:

1. For any future withdrawals:

1) Click the Lock Casino tab to launch the Casino in a new browser
2) Click the WITHDRAW button in the Overlay
3) Select the appropriate option from the drop down box and input the Amount.

2. Your transfer privileges have been un-locked.

** Please ensure the address on your account is correct as we cannot be held liable for undelivera-ble check fees.

We appreciate your ongoing co-operation and patience.


Let us know if you have any other questions.

All our best,

Daniel

---
CSR, Lock Support

Well, congratulations. I guess you are special and I am not.

I haven't received any sort of confirmation or reply email that they got it. It's only been 24 hours. I made sure that all my documents were clear as day too. I'm not worried though. Come monday and they still haven't replied to my email then I'll worry.

It took Lock 2 days and 12 hours to verify my account. They will email you when they do. Email will look like this:

Been exactly 72 hours now and no response whatsoever. Also sent an email inquiring if they even received it at the 24 hour mark, and still no peep.

really disappointed with how long this is taking. just got an email back and expected it to say my account has been verified but instead I got this message:

Please type your reply at the top of the email...
Daniel
FEB 25, 2012 | 01:13PM EST
Hi,


I am afraid we will require the 2nd page of your Verification Form that includes your signature and the current date. This is necessary for signature verification and to confirm that you agree to our Terms of Services. You are also welcome to sign and date the bottom of the Form you already sent to us, anyhwere you can find space on the Form is great.

We apologies for any inconvenience and appreciate you verifying your account.
All our best,

Daniel

---
CSR, Lock Support

http://www.lockpoker.com
http://www.lockcasino.com

There is no 2nd page of the verification form so I'm clueless as to what they are talking about. I sent in the verification form, the same one Carbon and I'm sure all Merge skins use. I filled it out the same information I filled out with Carbon so I'm not sure why this is an issue. They also attached the verification form, the same exact one I've already filled out and sent to them. Any help here would be appreciated Rizen.

Sent in Docs this AM.....we'll see how quick this shiz happens

lol still waiting. been 4 days now and no word from lock at all. even sent them 4 total follow-up emails (2 to support, 2 to security) yet no response. wow i thought lock had good support....

Might not be til Monday is what I'm guessing. Feels like no one is getting any response from support this weekend. Also noticed on the lock website that the "24 7 Live chat support" is offline. What a joke, lol.