Quote:
Originally Posted by AUGUY55
Sent in my documents to get verified last night. I realize it hasn't even been 24 hours yet but how come there is no automated return email saying support got your email? Not worried because my documents were clear as day. :-)
I sent in my documents to be verified on 2/21 and within an hour of doing so I received this email:
Elle
FEB 21, 2012 | 08:06PM EST
Hi there,
Thank you for sending us your Verification Docs. They have been put in our Security Queue to be reviewed and verified. Once done, we will send you a confirmation email. Please expect an email within 1-3 days.
All my best,
Elle
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CSR, Lock Support
Then got this:
Daniel
FEB 24, 2012 | 04:46PM EST
Hi,
Thank you again for sending in your Verification Docs. They have been reviewed and your account verified.
Lock has taken over withdrawals for an enhanced player experience, as we are completing payouts at a faster rate. To request a payout, please follow the directions below:
1. For any future withdrawals:
1) Click the Lock Casino tab to launch the Casino in a new browser
2) Click the WITHDRAW button in the Overlay
3) Select the appropriate option from the drop down box and input the Amount.
2. Your transfer privileges have been un-locked.
** Please ensure the address on your account is correct as we cannot be held liable for undelivera-ble check fees.
We appreciate your ongoing co-operation and patience.
Let us know if you have any other questions.
All our best,
Daniel
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CSR, Lock Support
Last edited by Ssull33; 02-24-2012 at 06:09 PM.
Reason: update