Account Verification FAQ - Page 10 - Two Plus Two

anyone been getting verified lately? been waiting about a week and haven't even got an email back. i sent my verification stuff to cake at the same time and was verified within 45 minutes. whats taking so long lock?

07-23-2012 , 07:29 AM

#227

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Quote:

Originally Posted by pwntatochips

If you shoot me your details I can take a look at this, with our new verification system in place this definitely shouldnt be the case.

07-23-2012 , 10:29 AM

#228

johnnycash1234

stranger

Join Date: Jul 2012 Posts: 3

Quote:

Originally Posted by imjustshane

If you shoot me your details I can take a look at this, with our new verification system in place this definitely shouldnt be the case.

shane I sent you and rizen both emails about my withdrawal progress... and my first of the month fee being returned... I've waited about 5 days and has heard no response from you, support, or rizen.. can you help..?

07-23-2012 , 10:46 AM

#229

pwntatochips

centurion

Join Date: Feb 2012 Posts: 177

Quote:

Originally Posted by imjustshane

If you shoot me your details I can take a look at this, with our new verification system in place this definitely shouldnt be the case.

pm sent.

07-23-2012 , 03:21 PM

#230

raM88

stranger

Join Date: Jul 2012 Posts: 10

I deposited once with a CC when the network was on merge(in March) , then with WU on revolution, in June. I no longer have the cc I deposited with back in march. I want to be verified so I can make my first withdrawal, how do I proceed? Can i ignore the CC section of the verification form?

07-23-2012 , 04:04 PM

#231

betgo

banned

Join Date: Aug 2004 Posts: 28,590

About to send verification stuff. Assume don't need credit card since haven't used one. I guess I need to send utility bill or whatever.

Sent WU cashout request 10 days ago. Didn't know about verification. Not sure how much this will delay it or if it is delayed anyway.

07-23-2012 , 10:20 PM

#232

betgo

banned

Join Date: Aug 2004 Posts: 28,590

Quote:

Originally Posted by betgo

OK, I sent the verification stuff in. Will they email me when the account is verified and/or my WU withdrawal of 7/10 is available?

07-24-2012 , 11:28 AM

#233

lasthandforme

banned

Join Date: Dec 2009 Posts: 96

Quote:

Originally Posted by betgo

OK, I sent the verification stuff in. Will they email me when the account is verified and/or my WU withdrawal of 7/10 is available?

This, its been over a week and I have had no notification of my account being verified albeit I have contacted Rizen directly.

07-25-2012 , 08:14 AM

#234

pwntatochips

centurion

Join Date: Feb 2012 Posts: 177

shane i sent you a pm 2 days ago as you specified and have still not heard back from you nor from lock support, i have sent 2 emails in already for verification and got nothing.

07-26-2012 , 02:20 AM

#235

pwntatochips

centurion

Join Date: Feb 2012 Posts: 177

just received an email to verify my account, finally.

07-27-2012 , 07:17 PM

#236

jay94

old hand

Join Date: Jul 2009 Posts: 1,477

Ive tried like 3x when I try to send the pdf files via email it says it exceeds maximum capacity and so it fails to send, so how do I go about sending these files to support?