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2p2 Q @ A for Shane 2p2 Q @ A for Shane

05-18-2013 , 08:37 AM
The fact that anyone is giving Lock the time of day, after all the players have gone through, is beyond me. Jennifer Larson does not deserve a chance to explain herself.

I don't know Shane personally, but there are many people on 2p2 that haven't even been dignified with a response or reply to an email. That in itself is pathetic.

I feel for those players who have been stiffed for 5+ months on a withdrawal. However, if Larson can take her employees and pros (that surely cost her a large amount of money every month) to a damn retreat, then she can make sure a player's $2500 withdrawal is processed in less than 150 days!

Nothing is going to change about how they do business and treat customers. Why is everyone not getting that? These interviews and Q&A sessions mean absolutely nothing in the grand scheme of things. They don't care about their customers!
05-18-2013 , 08:51 AM
Quote:
Originally Posted by imjustshane
In this case my credibility was less important than the security of our owner and management team.
Your credibility should be of paramount importance. Its your job to field questions and disseminate information to the public. What good are you if you aren't credible? Don't answer that question its rhetorical.
05-18-2013 , 08:54 AM
Quote:
Originally Posted by WhereDidMyEVGo
Your credibility should be of paramount importance. Its your job to field questions and disseminate information to the public. What good are you if you aren't credible? Don't answer that question its rhetorical.
What is the good of me being credible of our entire management team is arrested?

Obviously the risk of that is very slight but the risk remains, as we saw with Kim Dotcom the reach of the US government is far and wide.
05-18-2013 , 09:21 AM
Quote:
Originally Posted by imjustshane
What is the good of me being credible of our entire management team is arrested?

Obviously the risk of that is very slight but the risk remains, as we saw with Kim Dotcom the reach of the US government is far and wide.
Seriously...all the valid questions you choose to ignore and you respond to one I specifically ask you to ignore.

Who is the management team in fear of being arrested by? The US government is going to invade the castle and snatch everyone up?
05-18-2013 , 09:25 AM
Quote:
Originally Posted by WhereDidMyEVGo
Seriously...all the valid questions you choose to ignore and you respond to one I specifically ask you to ignore.

Who is the management team in fear of being arrested by? The US government is going to invade the castle and snatch everyone up?
Its not very likely, but its not completely unheard of.

http://digitaljournal.com/article/318247
05-18-2013 , 10:21 AM
I'd say the risk that your entire network collapses because players lose any confidence in your solvency/ability to pay is exponentially higher than the risk a licensed accounting firm would leak audit information.

More proof that Lock lives in its own world. And that world has nothing to do with customer satisfaction and everything to do with protecting their own asses.

Seriously, STOP PLAYING ON LOCK! Get your money off and give your business to a site that doesn't lie to its users then actually say "I'm not ashamed of that".
05-18-2013 , 10:55 AM
Question for Shane:

Can you tell us is detail what steps are being taken now and over the next couple of weeks to fix the problems and rehabilitate the relationship with your customers?

For everyone who is posting messages about Locks solvency (or insolvency), their feelings about their customers, or simply telling people to stop playing on lock I hope you realize that you are not actually helping the situation at all. Of course pressure needs to be applied but this is not the way to do it and I for one am beginning to doubt the motives of those like kilowatt who continually post these things.
05-18-2013 , 11:02 AM
Quote:
Originally Posted by JohnHHolliday
Question for Shane:

Can you tell us is detail what steps are being taken now and over the next couple of weeks to fix the problems and rehabilitate the relationship with your customers?

For everyone who is posting messages about Locks solvency (or insolvency), their feelings about their customers, or simply telling people to stop playing on lock I hope you realize that you are not actually helping the situation at all. Of course pressure needs to be applied but this is not the way to do it and I for one am beginning to doubt the motives of those like kilowatt who continually post these things.
So what would be a better way?

IMO, the best way to apply pressure to a business is to hit their pocketbooks. Stop giving them your money via rake.

If you can think of a better way I think everyone would love to hear it.

As for motives, feel free to doubt them. Mine is out there. My motive is to prevent any more people from depositing on a site that I believe does not deserve the business of the poker community. No more, no less.

That said, I'd be fine with keeping stuff out of a thread that is supposed to be for Q & As, but it's hard not to say something when their own rep comes in here and states he doesn't feel any shame about deliberately lying to customers.
05-18-2013 , 11:14 AM
Quote:
Originally Posted by SGT RJ
So what would be a better way?

That said, I'd be fine with keeping stuff out of a thread that is supposed to be for Q & As, but it's hard not to say something when their own rep comes in here and states he doesn't feel any shame about deliberately lying to customers.
I understand the frustration with this lie to an extent, but I also understand the security concerns and how that decision could have been made. Like a lot of people here I am waiting for a cashout and am frustrated, but I think it would serve the community as a whole to focus on what matters and not lash out at every possible circumstance.

And maybe you do not have any less than honest motives, but I have received multiple offers to buy my lock balance at pennies on the dollar - I can't help but feel that there are people hoping, or even expecting, to profit from this current chaos.
05-18-2013 , 11:19 AM
Shane,

I have been waiting for my WU since 1/08. I was verified on 1/24, and since then have seen no progress. I received an email from support maybe a month ago, saying that my sender info was in my history, and that I should get the mtcn in a couple days. When I checked my history, there was no new sender info. I contacted support who said they would forward my issue to the cashier, I believe you said this as well, and never heard anything back from you or support.

When the next batch gets sent out, will Lock be processing the oldest requests first, or will it be random as it seems to have been in the past couple months?
05-18-2013 , 11:44 AM
Quote:
Originally Posted by JohnHHolliday
I understand the frustration with this lie to an extent, but I also understand the security concerns and how that decision could have been made. Like a lot of people here I am waiting for a cashout and am frustrated, but I think it would serve the community as a whole to focus on what matters and not lash out at every possible circumstance.

And maybe you do not have any less than honest motives, but I have received multiple offers to buy my lock balance at pennies on the dollar - I can't help but feel that there are people hoping, or even expecting, to profit from this current chaos.
I don't feel that keeping the pressure on Lock by constantly reminding people of the facts is "lashing out". If anything I see it as absolutely necessary, given past instances of player outrage where sites just wait until that dies out and continue with business as usual. It's hard to sustain pressure, and I believe that's what Lock is banking on to a certain extent - that players will eventually become complacent again and just play because meh, why not.

If you feel as if someone in particular is attempting to profit from this mess, than by all means, out that (IMO).

Finally, you didn't respond to my question - what is a better way to apply pressure to Lock?
05-18-2013 , 12:42 PM
SGT: I think the best way to pressure Lock is a lot of what is happening here. The questioning, both publicly and privately, the information gathering in regards to cashouts, the communication that is going on, and if a person thinks it is appropriate, no longer playing on the site.

However, all of this needs to be done in a way that encourages improved behavior from the company. Accusing them of criminality or insolvency does not encourage improved behavior.
05-18-2013 , 12:50 PM
I don't think it's too much to ask a company that has major cash flow problems to PROVE solvency.

They obviously do.

But more to the point, their excuse for not doing so is laughable and should be pointed out as such. The rumors of their insolvency are much more damaging than the minuscule risk that a reputable, licensed accounting firm would leak their information. They keep saying they are worried about the DOJ as if there are no foreign/international accounting firms.
05-18-2013 , 12:52 PM
Quote:
Originally Posted by imjustshane
I didnt like having to mislead the community
really? that's like a serial rapist saying "you know, i don't even really ENJOY rape."
05-18-2013 , 01:03 PM
Shane, I think it's important that you answer a few questions.

1. If proving solvency is to dangerous. What alternative is Lock planning to take to instill trust to the players?


2. Lock having one of the Industries slowest cash out times, has directly impacted the volume of players on Lock. What is Lock planning to do that will reconcile this?

Lets start with these two questions and then we can move on to some others. It would be beneficial for Lock if your answers were well explained. Thank you!!
05-18-2013 , 01:32 PM
Question for Shane. What are you planning on doing for work now that this shady Ponzi scheme is collapsing? If and when you are arrested by the DOJ will you play the role of fall guy like ray bitar? Lastly, how does it feel to have a job so scummy that you have to pick times it's important to lie? By the way, don't worry about your credibility because you have none anymore.
05-18-2013 , 01:40 PM
Quote:
Originally Posted by imjustshane
What is the good of me being credible .
Works for a company handling millions of dollars and says something this dumb.
05-18-2013 , 01:42 PM
Quote:
Originally Posted by imjustshane
As for the Portugal comment Im far from embarrassed. It was my job to deflect that, it was important that we didnt have public discussions on where the entire team was. Thankfully your information was slightly off stating that it had started something like 4 days prior when in fact we had only just arrived in Portugal so I used that as a way to deflect rather than be forced into a direct lie.

I didnt like having to mislead the community but it was more important that we didnt publicise the fact that our management and partners were all meeting together. This was no different to the first retreat a couple of years ago, the details remained secret till after the event.
Your job is to lie to the community of poker players (Lock's customers) for your company. Earlier in this thread you also stated that you are completely out of touch with regular poker players.

Simply put, **** you. The reality is that players would be better off with no Lock representative than with you. People who don't realize this, and think that you are providing an overall net benefit to them, are absolute fools.
05-18-2013 , 02:01 PM
Is Lock going to be providing a different representative as was promised and stipulated a few months ago?

Shane said Joseph has been busy lately. Well, okay then. Who will be coming here instead?
05-18-2013 , 02:30 PM
@SGT (and everybody else) the comments from joeyrulesall and ASpoker8 are indicative of what I am talking about. What purpose doe those comments serve? Do they get us any closer to a resolution? No. They are at best people venting their anger to no greater purpose and at worst people trying to derail the process.

Yes, we should all be frustrated with what has happened here; however, if the overall goal of the community is to see behavior changed and the opportunity to actually get our withdrawals than behavior like this does not do any good whatsoever.
05-18-2013 , 02:47 PM
Quote:
Originally Posted by JohnHHolliday
@SGT (and everybody else) the comments from joeyrulesall and ASpoker8 are indicative of what I am talking about. What purpose doe those comments serve? Do they get us any closer to a resolution? No. They are at best people venting their anger to no greater purpose and at worst people trying to derail the process.

Yes, we should all be frustrated with what has happened here; however, if the overall goal of the community is to see behavior changed and the opportunity to actually get our withdrawals than behavior like this does not do any good whatsoever.
You are really afraid of missing answers from a person who admitted he is going to lie to protect his company ? What are you really expecting to hear at this point ? Shane is a admitted liar and needs to be run out of the poker community

Btw.
I don't have a penny on lock because I never trusted them. I just am sick of these lying scumbags getting away with theft.
05-18-2013 , 02:54 PM
Quote:
Originally Posted by imjustshane
I dont personally, the cashier team does.

We regularly do exactly that, the responses we get back aren't always as direct as we would like but we get what information we can and we pass it onto the players.




There is a network support team and we have our own in-house support team. We use both of these teams to cover our players.
Shane

Why does the email address "support @lockpoker.eu" go directly to your payment processor? Isn't this an in-house support team?
05-18-2013 , 03:06 PM
@joeyrulesall

What I want is for their to be a resolution, as I, like many others, would like to be able to get the withdrawal I am waiting on, and you can be sick of whatever you perceive to be happening but the reality is that if it isn't impacting you then you shouldn't be inserting your opinion- you should leave it to those of us who are affected. Because as far as I can tell all your behavior does is make it less likely that me and the others ever get what we are owed.

Also, as I said earlier, I have received a number of offers to buy my lock balance for pennies on the dollar. There are people trying to profit from this crisis (as their always are when a crisis takes place,) so I would prefer it if people did not say things that only serve to aggravate and extend the crisis.
05-18-2013 , 03:34 PM
I was kind of hoping this thread would lead to some clarity on some issues and maybe give the Lock players a little confidence that things are on the upswing. Well Shane you certainly dropped the ball. The way you try to spin your responses reeks of complete disrespect for the people who write your check. No, I am not talking about the witch Jen Larson but everyone who pays rake on your scummy site. One day everything will come out about how dirty you and the people you work for are and hopefully you will be punished for your lies. Can't wait to see you and your dirt bag "pros" at the wsop this year.
05-18-2013 , 04:23 PM
Maybe someone other then Shane can help me with this question? There are grind table awards is this only available to non rakeback players? If not I should have received some of these awards, but I'm guessing it is.

      
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