plz respond

Anyway we can keep to the theme of the thread guys?

dude just stop. the thread is pretty organized, but nobody is going to wait patiently for shane to answer each question before posting a new one.

He's already stated he doesn't mind answering more than 1 question at a time. (If that was your issue this time.)

My real issue is how so many people feel their question is more important than another persons. If everyone was respectful of each other and let one person have the floor so to speak, I feel we as a collective group could really make some headway in getting some questions answered.

It would also be easier for someone to see if their particular question has be answered already, but I quess that might be a pipe dream.

Also, if stand behind each other and force Shane/Lock to answer any unanswered questions rather than jumping in front of line of each other maybe things will move forward.

I am in no position to tell people what to do, I just have a feeling this might be a better way of doing things. Like a said before, things are not working under the current system.

Dude, you're derailing the thread. It's been working, and Shane's been answering. Your posts and the ensuing responses are the only posts off-topic.

Shane do you guys have any contact with the processors? every time i ask what the status of my western union thats been pending since 1/5 im told that they have no information for me, just that "i should get my MTCN very soon". Shouldnt you just be able to call the processor that you sent my cashout to and ask what my MTCN is?

I would now like to add:
1-Don't you think that it is immoral to sell lock funds at 1:1 when there are players trying to get rid of it at 0.35:1?
2- Don't you think it's immoral to promise quick cashout times when they are actually paid 5 months later on average?

This weeks news with the DOJ going after a bitcoin processor was unsettling, but yes bitcoin has come under serious consideration for us now. Its obviously progressing and becoming a more viable option for ass sorts of businesses.


Verified just means it has passed through our security team, from there it is sent onto the external processor. There have been delays in the verification in the last month as the security team has had to go over all cashouts in greater detail in light of the recent situation regarding transfers.


We are no longer involved. This caused some confusion with the customer support team member confusing the recent change and thinking no tournaments paying entries to the live event had been paid (just satellites to the online finals).

The CS team are now sorting this out and should have the matter resolved shortly.

Id call Lock an ass sort of business as well

If this is the case, it is the security team that has been causing all the delays in cashouts.

Shane,

What happened to the exclusive cashout options that were promised and were supposed to go live March 1st? Was anyone able to use this, and if so, who did and what are the requirements?

Curious as to why "Quinn" answers emails for lock, juicy where they moved me to from cake, and also answered emails from me on cake before they moved me to juicy......Is it one customer support group for all the sites on the network?

Shane please forgive me if this is a ridiculous question but as you can see this is my first post on 2+2 as I may be lacking in knowledge from prior post. Is it an acceptable action from Lock for me or any other player to sell Lock dollars at a discounted rate of return for the obvious reasons of quicker returns. I am currently waiting on a $2,000.00 WU withdrawal and am curious to know if this is an option that I can pursue without having to worry about any discipline from Lock. I'm sure you can imagine how difficult a decision it would be to take the kind of loss I have been seeing on some of these trades posted on 2+2 but under the circumstances I feel that I have been offered little to no options from Lock basically forcing me to take notice of these offers. I understand to a certain degree that under the U.S. circumstances that delays are inevitable but I can not understand for the life of me why Lock has not been able to deal with us on a case by case basis keeping us closely individually informed on an approximated arrival date of our funds. Just so you understand I joined 2+2 just to talk to you because I could not communicate with the equivalent of a Shane directly through MY poker site.

Sweet that Shane ignored all of my questions.

I guess that's because he embarrassed himself last time he answered one of my questions (the one about Portugal), so now he's just choosing to ignore me.

No chance they offer bitcoin as a cashout option, because that would allow them to pay people quickly.

Since Lock doesn't have the money to pay people, they can't offer a cashout method where anyone can get their payments immediately. They need payout methods where there is a reasonable stall time involved.

I hope that answers your question regarding bitcoin cashouts on Lock.

Good to see that Shane is all ready with the "DOJ just went after Dwolla" excuse regarding Lock's refusal to offer bitcoin cashouts.

Kilowatt, I am behind you on 99% of everything you do regarding Lock and I appreciate all of it, however one bit of criticism regarding the bitcoins issue: Shane has acknowledged they are 'strongly considering' adding bitcoins. This is a HUGE deal. The part I differ from you is, instead of taking the 'you wont' taunting route, instead we should be start putting a ton of pressure on Lock to start allowing bitcoins as a cashout option, and at every opportunity seize on what he said.

I realize you're probably laughing at that last paragraph because it means we are taking what Shane says at face value (which should instead be at the USD/Lock value after his blatant Portugal lie), but we now have statements from Shane and from the top, Jen Larson, that Bitcoins are being strongly considered. As a community we need to let it be known that we all WANT bitcoins, instead of taking the condescending tone in this particular instance.

And thanks for everything you've done re:Lock.

The story on G911 on bitcoins actually caught be by surprise since the last time I had spoken to Jen about it seemed a long way off. When the story broke I reached out to find out how serious we were about it and she indicated we were comfortable with bitcoin as a legitimate solution now and we had moved onto investigating the logistics of how we could best make it work for us.

We have obviously seen the debates on here about the rooms probably not wanting to hold onto bit coins, wanting to purchase them as the cashout is processed. This is fairly labour intensive for us, a processor is the preferred option. Which is of course why the recent action against a processor was slightly concerning. I have received no word that this has shot down any possibility of adding bitcoin as an option, it was just brought up in passing and is a situation we will monitor closely to see if it really does affect our decision in a meaningful way.


Actually a forum poster was kind enough to send me some links detailing some interesting situations involving your forums and rather than continually respond to your pseudo-policing its clear a better use of my time is to focus on helping our actual customers.

As for the Portugal comment Im far from embarrassed. It was my job to deflect that, it was important that we didnt have public discussions on where the entire team was. Thankfully your information was slightly off stating that it had started something like 4 days prior when in fact we had only just arrived in Portugal so I used that as a way to deflect rather than be forced into a direct lie.

I didnt like having to mislead the community but it was more important that we didnt publicise the fact that our management and partners were all meeting together. This was no different to the first retreat a couple of years ago, the details remained secret till after the event.

Shane just so you understand I come to you here solely as a Lock customer. It is the only site I play and I sure hope from all the post I have read that you guys don't let me down!!!

Shane I hate to be jumping on the same side as kilowatt and his soapbox but you are off base with your memory of the retreat a few years ago. It was well known the pros where going on a retreat before they actually went, if I recall Jhub blogged about before it took place.

But my question is can you tell us if jdb services own Lock and/or Revolution? Thanks.

I was there so I remember well, I had to sign a NDA about it.

While the event was on it was spoken about but the location remained secret. Here is an article from that time: http://www.gambling911.com/poker/loc...at-100311.html

Then after it was all over and we had left the full details were released. Here is that article which comes 5 days after the first: http://www.gambling911.com/poker/rev...le-100611.html

http://forumserver.twoplustwo.com/sh...4&postcount=58

I would appreciate an answer

Shane, I think you should check out jhubs blog july 2011.He clearly states the details about the retreat BEFORE the trip happens. So your statement clearly doesn't hold water.

Shane,

how are current Cake cashout problems connected to Lock?

This statement is a problem. It is a microcosm of the overall problem the entire community has with Lock....Lock's lack of transparency. Simply put, the community never knows when Lock is:

(1) Being truthful,

OR

(2) "Deflecting"

OR

(3) "Directly Lying"