Just trying to start a thread to get some simple answers from Shane/Lock. I am asking for that we have no responses to his answers, just one question one answer, then another question and another answer and so on. Basically I am hoping we all can use this thread as a reference place for other issues that may arise in the future. I will start this off.

Shane what % of Revolution does Lock actually own?

0%

From the G911 article:

G911: Does Lock Poker own the Revolution Network?

Larson: No. There has been a lot of confusion and misinformation about the ownership of Revolution Network. In the spring of 2012 Lock entered into negotiations to purchase selected assets from the Network. One of the conditions of the purchase was the rebranding of the Network and this step took place. Ultimately the proposed purchase was not completed and Lock never became the owner of the network. A Company completely independent of Lock made the purchase. The Network team does work very closely with Lock based on Lock being the largest room. We therefore have an impact on the overall direction and weigh in on the big decisions.


I wasn't made aware that the deal wasn't completed until just recently receiving the full explanation at the recent retreat.

Thanks Shane. I appreciate you honesty. Can you answer this for me please. Do Lock and the Cake poker skin have the same or a few of the same owners?

Im not aware of the Cake groups ownership and cant comment there, but there is definitely not anyone from the Cake team who owns a piece of Lock.

If I may follow up on this, if you do not know who owns Cake poker how do you know no one from Lock may own a piece of Cake poker?

Shane, should we expect more randomness as far as which W/U's are processed when or will things happen in order of request? I have a request from April and I've seen some people in April receive cash-outs but then the backlog from Jan/Feb is still there. No idea when to expect my withdrawal (few months? or few days? or can't tell?)

Guys lets keep it to one question until Shane responds OK. Thanks.

If the rule is no asking new questions until Shane responds to the previous one, and someone asks a sort of silly question that Shane is obviously going to ignore, this thread will die fast imo.

If Shane choses to ignore any question without even a courtesy response then to me it speaks volumes about his/Locks attitude towards customer service. What I am trying to avoid with this thread is having a jumble of posts that make it to easy to ignore so I ask please let him respond first before posting another question.

This isnt serious....is it?

I mean really?

All cashouts dont go through a singular processor, the out of order cashouts usually mean a new processor has come online and processes some faster than the existing cashouts that are with another processor.

All cashouts will be caught up, sometimes its just not in perfect order.



I dont, Im not involved in Cake so I have no involvement there. I can say its nothing thats been mentioned to me, so to the best of my knowledge they dont.


While I do keep long hours Im not sure the 1 question at a time format really works. If people continue post reasonable questions Im more than happy to roll through and answer them all.

That ship sailed long ago. Plus Shane has stated he is only here in a 'support capacity' and can't answer 'policy questions', whatever that means. I appreciate what you're trying to get out of this thread, but since neither Shane nor the rest of posters in this forum have really agreed to participate under those ground rules I don't think it will really accomplish much in terms of generating better responses from Shane/Joseph/etc.

What is the exact process of receiving a check? Do you have to be home to receive it or do they drop it in the mailbox?

I know this seems like a stupid question but I don't want anything silly like that to cause a delicate withdrawal like this to fail.

Delivered by courier, will depend on your local service but it should be signed for if you are home and if not a card should be left for you to collect from the courier depot.

Are you able to comment, Shane, on whether or not you find it valid that players have so little trust in Lock?

I really want to know what you would think if you were in our shoes. How confident would you be that Lock was going to make good on its promises?

If you can't comment, it makes sense. After all, these are your bosses.

Thank you for your previous response, by the way.

I definitely understand the players frustrations as does the entire lock team.

Its hard to put myself exactly in your shoes since I have been on the operational side of online poker since 2005 so I have trouble thinking of it from a players perspective of very little understanding of how things really work, it is after all a very secretive industry in many ways.

If I were a player I'd be doing what a lot of you already are doing, talk to the pros, talk to myself, talk to anyone you can who has direct contact with Jen to get a better feeling of whats happening at Lock. And also research, it shocks me how many US players haven't taken the time to get better aquainted with the state of new legislation, the existing legislation and the effects of existing legislation. There is a lot of good information out there you can find, the Chad Ellie interview is especially good.

Shane, I e-mailed you yesterday about catching Lock Support in a lie about my withdrawal regarding Western Union, and how I have actual proof that I've been lied to for the first time that isn't just my word against theirs. Before I post/make a thread about my story, would you care to comment to my personalized e-mail that I sent to you off the 2+2 forums? It's comical how quickly I was receiving responses until I brought to their attention how I was blatantly lied to. I have included the information (lie) that was given to me by "Quinn" in said e-mail to you.

To keep in the theme of this thread, I will ask a question for you to answer here. I've been an auditor for KPMG and understand enough to know Jen Larson's answer about the lack of ability to find an independent "willing" company to audit them as a complete false statement. Can you answer me this: How is Lock broken up within? Is there a parent company "Lock Poker" with other sub-companies by location? Example: "Lock US", "Lock UK", "Lock Italy", etc.

Paying your players in less than a month is all the good press a site needs...Winning poker network can do it...intertops on your network can do it....busto is busto

If you or anyone else wants Shane to continue to respond to questions in a Q&A thread I would dial the posts back that accomplish no questioning or answering. It will drive Shane out of a thread like this quickly. There's plenty of other threads to voice our opinion on Lock's solvency.

Shane, when do you think you will have an answer for all of us regarding the trace on our 5 month plus old check withdrawals? Granted none of us are expecting miracles considering we have been waiting 5 months, but I would like to get this resolved ASAP.

Shane, when can we expect Joseph (lockpokerofficial) to return here, to help you out with support issues?

Why do you not answer any emails I send you?
How long does it usually take you to answer emails?

Guys please can we let him answer 1 question before posting another? It will keep any questions from getting lost. Look at the other threads they are just jumbled up and impossible for Shane to keep on top of. Thanks everyone.

Since when are you entitled to your own thread? You make this "rule" about Q & A and then demand everyone else to respect a 1 by 1 questioning. First off, Shane gets PAID to sort through every single thread and all the posts inclusive. This is his JOB. I repeat, his JOB is to look at 2+2. None of us as users have any problem using our free time to read all the posts, so why would it be difficult for someone whose JOB it is to do so. Are you implying that he cannot do his job?

Shane also stated he can easily do such a thing. He reads through threads with 20+ pages and responds, and this thread isn't even big yet at all. The problem is, as the questions become more difficult or involve things he doesn't know or doesn't want to answer, he goes M.I.A. It's a common theme with him. If you want a 1 on 1 with the guy, PM him. But this is a forum where we have the right to post questions in a "questions for Shane" thread. I'm not going to sit here and refresh the page every second to try and become the "Next Question" after Shane posts. That notion is absolutely absurd.

Are you saying that we are creating a backlog of posts similar to how our withdrawals created the same for Lock?

Edit: If you notice, Shane had no problem posting at 5:37am in the Revolution Not Owned By Lock thread, but couldn't respond to my question above about if/how Lock is broken up in regards to a parent company with subsidiaries by location. And this is only page 2 of this thread. He's just as selective in which questions he answers as Lock is in who they choose to pay out first.