I requested a $10K cashout on May 15 and was declined the next day due to not meeting wagering requirement after receiving transfer. I'm completely fine with the decline of cashout. However, for whatever reasons, the $10K wasn't returned to my account after the cashout was declined. It does not show up as pending cashout either.

I have been contacting Lock poker every other day since May 25. So far I have emailed support once, cashier twice and Shane three times. Support replied "I have forwarded your email to our Cashier department who will be in contact". Shane replied "Ive sent this over to the cashier manager for you to see what I can find out" to my first email to him. It appears no one at lock poker actually did any investigation and try to fix the issue.

I still do not believe Lock is intentionally trying to steal my $10k. But they definitely do not care that $10K is missing from a customer's account.

Right now Lock support is probably combing over your account data to find a reason to lock your account. Why? Because they don't have the money to pay you, along with a lot of other people.

All they have to do is find a user that you lost a lot of money to in a short time (which happens to everybody sooner or later), and they'll accuse you of chip-dumping.

Gotta love the sense of urgency Shane conveys on such important matters. Sigh.

they found 10k extra in the budget and are having a party

That money is set aside for their next castle trip.

right now they are trying to figure out how it just magically disappeared from your account so that later on they can do it to everyone else

That's because they are intentionally trying to steal your $10k

See above

Amazing that the first five replies to OP's post are nothing else but pure sarcasm. Better say nothing at all instead of rubbing it into OP's face.

zgfjish have you emailed security yet about the issue? I found that security is faster to communicate with and in general quicker in solving such issues than Quinn from support. However, surprised Shane hasn't replied to you yet.

fixed that for you.

So shocking given locks credibility and these type threads popping mushrooming everywhere that people automatically assume the worse of Lock I know it is very shocking .

**** me running. clearly this is all a big misunderstanding

check ur casino balance

In before: "We believe your $10,000 was related to fraudulent activity/money laundering. As such, we made the decision to confiscate the funds. This matter is non-negotiable."

My first thought as well... but the casino balance is shown in the cashier next to the poker balance so I'd be a little surprised if op missed this.

Not yet. Will try security later. Shane replied me once with typical "sent over to cashier manager".

Both casino balance and vault balance are zero.

o lord

You may call me HammerMan and no need to bow.

Maybe a special promotion for you and you received 10k in Casino Bonus money?

I just heard back from the devs, they found this problem and the funds are back in your account.

Confirmed. Thanks.

Also, thanks a lot to 2+2.

wtf are you thanking 2p2 for? They didn't do **** but troll and ridicule itt.

you're welcome zgfjsh.

deleted

Ridiculing Lock is all they were doing. Maybe not completely appropriate considering the seriousness of the situation for this customer...but not the end of the world either.

2+2 deserves thanks just for being available to him as a means to get through and get noticed by ANYBODY in order to get his money. Without 2+2, he would still be e-mailing Lock support and getting zero response or help from anyone there most likely. Why exactly this is I have no idea...and it is a question that has been asked of Shane and Lock several times.

D..D..Did Shane just deliver? Did Lock do something right for once?
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