Quote:
Originally Posted by Whage
Questions to freelancers:
Do you guys have strict rules / contracts with customers? What are some mandatory parts of such a contract?
Are payment problems common? How do you make sure to avoid such problems?
I think everyone learns this one the hard way. I have signed contracts with every customer. The key paragraph is that ownership of the finished product transfers to the customer only upon payment in full. I don't deliver source code until payment in full, too. (Easier for programmers, harder for pure HTML/JS/CSS which can be sucked from a web site, but customers don't always know that.)
If a customer is past due, work stops. I insist on getting paid on time. I know some consultants are more lenient on terms, not me. Clear communication is a must: an invoice should never, ever be a surprise to a customer. They should be happy to pay for great service at a fair price.