Hi guys this is my 1st post on 2+2 and I'd like a bit of advice in regard to the cheating scandal.
I played UB from 2004 to ealry 2006 at 5-10 to 50-100 NLHE 7 days a week. However, from mid 2005 I experienced huge losses to several spewtards making ****** plays and consistently sucking out. This went on for months. I was borderline broke. I suspected something was dodgy, and emailed the security and support teams several times without response. Needless to say I left the site.
Tonight I logged in to an old email account I have to pick up a mail from a long distance friend and came across this email from UB:
Dear **********,
As you may be aware, we have recently been engaged in an on-going investigation of allegations of unfair play at UltimateBet. The investigation determined that the cheating scheme was active and fully underway well before we purchased UltimateBet in October 2006. Furthermore, no one implicated in the cheating had ever been an employee of UltimateBet or of Tokwiro Enterprises ENRG, UltimateBet's current parent company. Consequently, we have been pursuing claims related to the cheating scandal against the previous owner of UltimateBet, Excapsa Software.
On November 3, 2008, the Ontario Superior Court of Justice approved a settlement of our claims against Excapsa Software. Under the terms of this settlement, Excapsa will pay Blast-Off Ltd., the Tokwiro-controlled company that originally acquired UltimateBet an amount of US$15 million. We intend to apply this settlement to the final round of refunds to customers who were victims of the cheating scheme. This favorable outcome before the courts validates our claims against UltimateBet's previous ownership with respect to the cheating scandal. We are very pleased with this outcome that benefits both our customers and our company.
Our investigation has concluded that your account flamey was victimized by the cheater. This account has been refunded for any losses against accounts associated with unfair play.
"Net loss" is the sum of the money that you lost to the accounts in question minus the sum of the money you won from them. On this basis, we have calculated that you are entitled to a refund in the amount of $128,256.00. If you have any questions about the refund process, please write to us at
pokersecurity@ultimatebet.com or call (1.888.200.2933).
We want to express to you our sincere gratitude for your patience, loyalty, support, and your understanding that Tokwiro has acted, and continues to do everything it can to correct this situation. We also want to reiterate Tokwiro's and UltimateBet's commitment to providing a safe and secure environment for our players and our unwavering resolve to monitor our site security with every resource at our disposal.
Since the cheating was exposed in early 2008, we have worked tirelessly to understand what happened and how it happened; to ensure that it could never happen again; to refund our customers for their illegitimate losses at UltimateBet; and to pursue our claims against the former ownership that sold Tokwiro a business that exposed Tokwiro and our customers to illicit activity. With the November 3 Ontario Court decision in our favor, our claims against Excapsa are settled and our refunds to you and to all UltimateBet players who were affected by unfair play will be completed. This concludes our efforts for justice and compensation for Tokwiro and our customers affected by this cheating scandal.
Thank you for your understanding and support.
The UltimateBet Team
*************************************
OMG. So I had been cheated after all. Obviously I'm over the moon at this result and decided to ring the phone number supplied in the email to speak to the security department to confirm. They have confirmed that the refund is sitting in my account but my account is currently disabled and I am unable to login. Obv I said reactivate it and let me withdraw the funds, their answer? "Sorry sir, we are only dealing with the refunds and in order to reactivate your account you are going to have to email our security team." No reason why my account has been disabled, nothing. WTF? $128k is a substantial amount of money to anybody, and now I can't access my account! I have emailed the security dept. without reply as of yet and am just a bit concerned to say the least.
So I'm after some advice please guys. Does anybody know of a contact number for the direct security or cashier department? Obviously I'm entitled to this money, I just don't know which road to take...
All advice is greatly appreciated.
Many thanks
Jay