At the beginning, I apologize if my grammar and my English is different from correct. My English is not perfect for sure.

I couldn't start thread in "commercial software" so I start it here.

To the point- yesterday evening, start to seems a standard session ($60 + $100 husng).
Pokerstars, HM2, sharkystrator. I fired sharkystrator and suddenly booooom- in a split second he opened 1 husng table $5,000. I couldn't even blink, don't even know if sharkystrator register me to opponent or to a free table. And the opponent? Sauce123. Panic, shock, disbelief, and ultimately defeat. I didn't know what was happening, and my hands were shaking as an old man, barely I was able to click a mouse.

Sharkystrator was set as standard- only $60 tables. I turned off at the second "sit & go filter" to register to husng 4mans $100. And I couldn't even select the filter back because software start $5,000 table (so sharky registered me to him or he had set filters which automatically registers it to new players or something like that). And what is interesting, I have a subscription reg stakes to $100. So how the hell it registered me to husng for $5,000??

I've lost almost half of my bankroll, which I built with huge effort on my stakes, always with a bankroll managment (Actually I could easily had for example 5040$ and that will be my game over...).
I wrote to sharkystrator and pokerstars support. Sharkystrator wrote that they are not able to control all of the changes on pokerstars, and that it's generally not their fault. Support pokerstars tried to get around the problem of writing about the connection problems and instructed me how to checked it- lol.

So how u see guys- no one wants to take responsibility for what happened, of course...
Ehhhh, I'm really depressed and I don't know what to do...

Thanks for reading,
devies.

That's ****ed up

Not sure what the point of your post is, but i think noone else than you is respondsible. Basicly same happend to me, even if it was a 300$ sng when i wanted to join a 1$ Sng.

even if i do not like Sharkystrator for some reasons, it's not their fault, as third party software has no real interface with stars and because if it, errors are possible.

what you should have done, and why it's your mistake:

1 - exclude yourself from playing stakes you will never going to play
2 - filter the lobby so only your stakes are listed.

sorry for what you have lost

Yes they have disclaimers that they aren't responsible. But Sharkystrator should definitely get bad publicity for it. Regs should know that this happens.

i believe you think so because you do not know the technical background. so, i'm pretty sure you cannot avoid it to 100%..... even nothing against bad publicy for Sharkystrator, but there are better reasons to do that than this issue here.

Can Admin transfer this thread to "Heads Up SNG" please? Actually I think that is better place for this thread.

It's obviously a problem solely with the sharky software, especially given you only bought subscription up to the 100$ level- and indeed sharky should/will get bad publicity for this imperfection in the software. However I think you are mostly to blame for the loss since the program has a "use at your own risk" policy I believe.

Firstly why are you using sharky for 4mans, and secondly last time I spoke with marko he said that 4mans are not supported by sharky. The most you can do is complain (and somewhat rightly) how ****ty sharky can be but that is it.

Sucks that you have 0% chance of a refund now, but did you tell sauce what happened when the table first popped up? He would have probably sent you a refund if you sat out from the beginning and explained what happened.

why didnt you as for chop?

You didnt filter the lobby list and had 5k husngs showing? Bad idea.

Something like happend to me before obv not at these stakes but if you have non essential lobbies open sharky WILL reg you there by accident from time to time.

That happens because its a 3rd party software and obv can mix up things from time to time.

Did you try asking Sauce123 for a chop?

as others have stated, your post can only serve to learn for future incidents, the money is lost.
- exclude yourself from high stakes
- filter for the games you want to play in the lobby
- TALK. sauce is a respected player, why didnt you ask him for a buy out? it is a decent possibility that he would have offered a buy out and you can be reasonably certain that he wouldn't betray you

Funny. Was gonna say this about you.

kinda funny that u thought stars was actually going to do sth about it. money is gone but as others said u shouldve def asked sauce for a chop/buyout.

I don't use sharky for 4mans, that's why I turn off for a second "sit & go filter"- to register 100$ 4mans, because in filter I have only 60$

I had been in such shock that I didn't know what's going on and not even thought about that... ;/;/;/

Now I blocked every sng higher than 200$, but it's a little bit to late... ;/

The most annoying of all this is that it wasn't my fault... ;/

Sorry I don't entirely understand your english. But I don't see how the blame can be on anyone except you.

I don't use the program so maybe i'm missing something, but doesn't the above mean it's not supposed to be able to reg him for anything over $100?

If you had won what would you have done?

Its really bad. And when such situation happends very hard to think normal. Some time later or from side looking there are a lot of methods to do: ask sauce for chop, fast write to ps support.. etc. But when u take this position, when half of your bankroll in mistake game, i think 95% of player would be in panic and do nothing, just fear.
So sorry dude, that it happened with you( and wish you fast bankroll reanimation. Good luck!

You have not read all text? It was Sauce123, so your variant is dream XD

The thing scans the lobbies - sometimes it jumps into a buyin level which it isnt supposed to do. I´ve voiced my critic about sharky in the past, but what happens there is just something that happens - no software is perfect.

So what probably happend was he was scanning the lobby continously for either empty lobbies or maybe untagged players, and by accident it jumped into the 5k lobby, either saw and empty lobby or saw an untagged Sauce, and sat the lobby...

Still, i dont understand why you need to have those high lobbies open if you dont play them. Thats why basically everyone uses filters. This prevents something like this from happening 100%

Is that really a question? Some brag post..

This happens to me sometimes when I switch to the mtt lobby. When sharky tries to reg you the exact second you change the lobby/turn filter off it "misclick" regs you for whatever is at the top of the lobby then.

Thats why i have the lobby list sorted with the smallest limits at the top.

As he said, he was turning off the filter for a second to reg something that is not in his sharky settings.

Request -> Responsible Gaming -> Set SNG Limit to $yourcurrentlimit. It can be increased/decreased with a some (short) wait time.

edit: nvm saw OP already did it, too late sry.

ul gg

Unlucky think the money is gone

This happens from time to time if you have multiple stakes open in the lobby, its sharky would have tried to reg you for your intended game but because of the amount of lobbies open, and the lobbies moving about it would have regged you by accident to it..

Think because of this the responsibility lies with you in that having multiple stakes open like this will lead to mistakes by the software unfortunately.


Dont think theres much you can do, but good luck none the less