I asked stars support, they sent me the usual automated message about checking prize distributions on their website etc etc .. Not really answering what i asked .. so i mailed them back..
to PokerStars
You did not answer any of my questions, I was asking how is each multiple chosen, is it a certified rng that you use or is it some guy with a bucket and a chicken picking the the multiplier. I also asked if there was some kind of report on spins played relative to prizepools paid out. You spread these lottery type games and I would expect some way to see that the money paid into the prizepool is the same as prizes paid out, I really don't think that this is asking too much.
They replied
Hello *****,
Thank you for your reply.
Please note that in my previous email I wrote:
"A full list of the probabilities for each level of Spin & Go can be found here:
http://www.pokerstars.uk/poker/spin-and-go/
**That is all the information we have about the Spin&Go multipliers.**"
However, I will gladly try to answer all your questions:
- I was asking how is each multiple chosen, is it a certified rng that you use
Yes.
- or is it some guy with a bucket and a chicken picking the multiplier
No
- I also asked if there was some kind of report on spins played relative to prizepools paid out.
No. There might be one, but this information is not available to customer service representatives, so at this time I cannot provide one.
- You spread these lottery type games and I would expect some way to see that the money paid into the prizepool is the same as prizes paid out
It is, except for the rake
- I really don't think that this is asking too much.
I agree it is not much to ask but unfortunately we simply do not have the necessary information to answer to your questions.
Also, I have forwarded your concerns to our Poker Room Management Team for their review.
Please keep in mind that we receive thousands of emails containing ideas, suggestions and feedback each month, so unfortunately we cannot respond on the merits of every one. However, we read every single email and give each suggestion careful consideration.
We really appreciate the time you have taken to suggest improvements to our website and the information provided on Spin&Gos.
Please let us know if you have any other ideas or questions, and thanks for playing at PokerStars!
Regards,
Silvia F.
PokerStars Support Team
I don't have any real concerns as stars have always been pretty much above board, however transparency in these areas would be nice when so much money is involved.