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Midstakes MTT Discussion and analysis of midstakes MTT strategy

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Old 05-15-2017, 11:20 PM   #26
Reece777
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Re: Pokerstars stopped giving me cards 90% into a tournament with no explanation

Good luck, will be interested to see the response (if you get one!)
Check out the Pokerstars MTT thread under MTT Community - looks like this has escalated into an even bigger issue today with what sounds like nearly all players affected. Outcome sounds outrageous.
Relevant reading from page 318.
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Old 05-19-2017, 04:05 AM   #27
LeaksSuck
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Re: Pokerstars stopped giving me cards 90% into a tournament with no explanation

Support is as bad as never before. Not only did they refuse to give an adequate refund, but they did reason it with a simple miscalculation. It's ridiculous. Also my reasoning on why >ICM value refund would be a fair deal was simply ignored and so was my question whether they're fine with copying the exact answer to 2p2, so I currently refrain from doing so.

"The total remaining prize pool at the time of your disconnection was: $50,080.00
Remaining players: 6358
Total Chips in play: 200320000 ( 20,032 entries * 10,000)
Your chipstack: 61564

Your tournament equity based on these numbers was $7.70."

Ok, basic math seems to be a tough thing.
Honestly wouldn't be surprised if they start arguing that bounties are considered a funny addition that shouldn't be regarded as part of equity, although paid for.

I've answered, let's see.

"Hello Support Team,

I've made quite positive experiences with the support in the past, but this is just wrong.
Your refund is based on a simple calculation mistake, 61564/200320000 * 50080 $ = 15,39 $ ; not 7.7 $. Also I gave reasoning on why a refund greater than the result of this calculation is fair and adequate, which was simply ignored. There might be reasons to disagree with this point, however just ignoring it is not a fair way to treat customers. Also my question if you are fine with posting your answer on 2p2 was ignored, so I refrained from copying the exact answer.
As announced I've posted my honest opinion on the matter on 2p2 and other forums, along with other players that are annoyed by how support is handling issues caused by stars recently and along with them I'm advocating new and older customers to switch/register to other poker sites. As a long-term customer who has paid >100k $ in rake and has been satisfied with stars until amaya took over, I'm very disappointed at how things develop since 2014 and how former loyal customers are treated. If the overall goal is to push out net withdrawing regs aka liquidity providers and raking accelerators from the site, the company is doing just fine. Just keep in mind new potential customers are prefering to register other sites instead of stars if they're just welcome as net depositors. People who aren't compulsive gamblers liked the perspective of winning money at poker based on skill they can potentially develop, having things in their own hands, that's what differentiated poker from -ev games like roulette and created a market in the first place. Without encouraging this with treating this group of people adequately, you are going to lose a fair share of potential and old customers.

XXX
very disappointed customer"

Quote:
Originally Posted by Reece777 View Post
Good luck, will be interested to see the response (if you get one!)
Check out the Pokerstars MTT thread under MTT Community - looks like this has escalated into an even bigger issue today with what sounds like nearly all players affected. Outcome sounds outrageous.
Relevant reading from page 318.
Thanks

Last edited by LeaksSuck; 05-19-2017 at 04:22 AM.
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Old 05-19-2017, 07:41 AM   #28
LeaksSuck
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Re: Pokerstars stopped giving me cards 90% into a tournament with no explanation

btw: nearly needless to say they take several days now to answer such request whereas in the past they answered within minutes. amaya ****s up everything for a short-term buck, not even investing adequately into stable servers, security or support. Hope they gonna go broke and someone with a wider horizon than next quarter financial results, like the Scheinbergs, buy back the site.

Last edited by LeaksSuck; 05-19-2017 at 07:49 AM.
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Old 05-20-2017, 05:58 AM   #29
LeaksSuck
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Re: Pokerstars stopped giving me cards 90% into a tournament with no explanation

Positive: They apologized for the calculation error, did an additional refund. Funny tho the reasoning was once again followed by a misunderstanding of how equity is defined, but I'll leave that for good.

Negative: My Questions were ignored again, inlcuding if I'm allowed to quote the exact mail, so I won't. Instead I got the expected "It doesn't matter to us if players are net withdrawers" bull**** etc.

Last edited by LeaksSuck; 05-20-2017 at 06:03 AM.
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