[x-posting this from CTH in case someone has run into the same issue before]

Hey guys,

I recently got a new computer which specs that should easily run starcraft 2 with no problems, yet the program is constantly freezing up, lagging and just in general causing all sorts of problems. Hopefully someone can help me out here.

My system is as below:



Not mentioned is my main hard disk which is a Crucial RealSSD C400 256G SATA3 M4 Series and this is where my OS (Windows 7) and programs (including starcraft 2) is installed. It was a fresh install with the new computer.

I am running two dell 30" monitors off this.

Sometimes when I am running sc2 the following error message pops up (though most of the time it does not):

Running the program with lower graphics settings doesn't help, nor does running it with no other programs running in the background.

I googled the issue and some other people appear to be having it too - also with windows 7 and high-end computers - but no clear fixes were posted. Someone suggested disabling my anti virus program (avira) which I tried but that didn't help. Another person suggested running a memory test which I did and it came up with no issues.

I have tried uninstalling and reinstalling the game but that hasn't helped.

One time when playing a game, as soon as the match ended both of my screens went bright red and I had to manually force a restart:



I followed the advice of wellju and run my computer as a standard user rather than an administrator. I have tried setting sc2 to run as administrator but that doesn't fix anything.

I haven't noticed any other problems with my computer whatsoever - although I don't play any other games, so I haven't had a chance to test it out in a similar environment.

I'm looking for any help or advice into diagnosing and fixing the issue. It's pretty annoying to have this happen on a brand new computer. I read somewhere during my googling of the problem that it could be a memory leak in the actual software affecting only some people with certain hardware but that wasn't confirmed, and it seems unlikely to be the case for such a huge company to have this problem? I don't know though. Is there a way to test for that?

Thanks for any help!

Two things to try:
Does your motherboard have a graphics port on it? The Ivy Bridge has vastly superior graphics to its Sandy Bridge predecessor, so if your motherboard supports it, pull your dedicated GPU and run it with integrated graphics. It might not run as well at higher resolutions, however it may tell you if something is wonky with your GPU or GPU drivers if you don't get the error message.

Check to make sure you have the latest drivers for everything (especially GPU) as well as all Windows updates and game patches.

One more thing I also might check is to ensure that temperatures are not an issue. Install core temp and GPU-Z (both freeware downloads) and keep an eye on temps as you play. (You say you have two monitors, which makes this easier) If the CPU temps rise above 80C, that would be my queue to check fansink connections, or too liberal use of thermal paste.

I have the latest windows and game patches, i'll check now for the drivers. I'll also check for the temperatures.

"Does your motherboard have a graphics port on it?"

How do I check this?

Appreciate the help!

Also is there an easy way to update all my drivers, or do I have to go through each piece of hardware one by one?

When I try to install or run GPU-Z I get the windows error "GPU-Z Video card Information Utility has stopped working..." - I tried restarting my computer and the problem is still there. Is there another program I can use?

You can run Windiws update and look at optional updates, sometimes there will be some driver updates hanging out in there but they are generally a few revs behind.

The fact that GPU-Z crashes raises a red flag. It is simply a utility that pulls stats from your video card. I'd start by going out to either AMD or NVIDIA's website (I forget which you have and the iPad app doesn't let me scroll back..) and get the absolute balls out latest drivers.

As to a graphics port on your motherboard, simply look for a port that looks like either an HDMI, DVI or VGA connector cold connect to near all the other ports that are clustered together on the back. Your monitors now plug into one of the expansion cards that sit perpendicular to the motherboard, kind of off by itself.

You have an NVIDIA card, a GTX 670 - which is a pretty respectable card. Go get the latest drivers from NVIDIA and report back.

Ah, then no, there's no graphics port on my motherboard, just the two from my video card.

I went to the NVIDIA site and they said that I have the latest drivers.

When I was looking for my motherboard drivers I stumbled upon a note in the FAQ on the motherboard page that said that GPU-Z would crash due to a problem it had with my particular board. This was apparently fixed in patch 0.60 (I downloaded 0.62) but maybe something else is going on there or the same problem is back.

I've downloaded a program called GPU Temp and it installs fine. I'll run a game and see what the temperatures look like on both programs and report back in a little while.

Okay I just played a game and both the GPU or CPU temperatures capped out at around 60C. The game did still start to get it's usual lag and choppiness still.

Thread is just cover for him being unable to beat me in 1v1

I can't help but I feel your pain. I'd be tilted out of my mind if this happened to me. And WTF everytime you search google a million people have had the same problem but no one ever posts a damn solution. So annoying. Good luck, OP!

1. You could also test your RAM. Try running a RAM testing software. Here is one software to do that http://hcidesign.com/memtest/

2. Also you need to make sure your Hardware gets enough power somehow. I know some systems fail due to powerfailure. Try somehow to make sure that your PSU supplys enough power for all your components.

3. Talk to blizzard tech support. They will ofent ask you to post alot of stuff like dxdiag and other stuff. They can be quite helpfull

good luck

Thanks for the suggestions. I have already tested my RAM, and all was good.

I actually uninstalled the game a week or so ago. Partly b/c of this problem but also b/c sc2 was just taking up too much of my time. I'm sure i'll be back when HotS is out and hopefully my problem is fixed then.