Pokerstars:
16:15 CET PSKO 215$ 3 KOs (3x50$) and cashed for 187.44$
17:00 CET Sunday Warm-Up 215$ BUSTED
19:00 CET The Bigger 109$ BUSTED
20:00 CET PSKO turbo 109$ 1 KO 25$
20:30 CET Sunday Million 215$ BUSTED
21:00 CET Daily double #1 55$ BUSTED
21:00 CET Daily double #2 55$ BUSTED
As you probably know PS had some lags yesterday. I had some lags around the double 55$ start but it lasted about 5 minutes. I still sent an e-mail to complain about that. In case of a refund, I will send back but this is not very likely because here is the answer from support:
"We will be considering refunds for all materially affected players. "Materially affected" means you missed a considerable number of hands and lost a significant portion of your chip stack due to blinds and antes. By sending this email you have already ensured any affected games will be subject to a thorough review, but if there is any further information you feel is pertinent to your specific case, please feel free to let us know."
Good news from Pokerstars. I got a refund of the full buy-in for a 55$ double that was affected and a partial refund of 27.56$ for the Million. On top of that they offered me 30T$.
I will send the difference of 112.56$ (including the 30T$) tonight.
Below the message from Pokerstars:
Hello Steve,
Thank you for your patience in awaiting a response regarding this matter.
Following your request we have reviewed your playing history for the events listed below:
We have concluded that you were affected by server issues on Nov 29th. As we consider you a valued player at PokerStars, I have issued a credit of $82.56 to your account for the events above marked as *affected*.
That said, because you are a valuable player to us, we have decided to grant extra compensation for the inconvenience you experienced. As such, on top of the compensation above you have also received a credit of T$30.
We apologize for the inconvenience caused by our server issues. Fortunately, they are a very rare occurrence at PokerStars.
