PokerTracker v3.11 Beta Release (60 day trial) - Page 64 - Commercial Software -- Two Plus Two Poker Forums

Melchiades · 02-22-2008, 05:46 PM

Nope.

RedBarracuda · 02-22-2008, 08:17 PM

pacific poker support ?

Melchiades · 02-22-2008, 08:41 PM

Ok, now I'm starting to think it might not be a silly mistake on my part but an actual problem.

Just played a couple more short sessions and they are recorded. You can also see that the two missing sessions are recorded here, but has 0 hands for some reason. For some reason all the hands (1900'ish) of those two particular sessions seems to have been filtered out. Although the session result graph have them registered.

The hands have been imported though, as evidenced by the fact that they do show up in the "Player Statistics" window.

PokerAce · 02-22-2008, 08:45 PM

Quote:

Originally Posted by RedBarracuda

pacific poker support ?

No. The sites supported are listed on our website.

Quote:

Originally Posted by Melchiades

Ok, now I'm starting to think it might not be a silly mistake on my part but an actual problem.

Just played a couple more short sessions and they are recorded. You can also see that the two missing sessions are recorded here, but has 0 hands for some reason. For some reason all the hands (1900'ish) of those two particular sessions seems to have been filtered out. Although the session result graph have them registered.

The hands have been imported though, as evidenced by the fact that they do show up in the "Player Statistics" window.

If you import these hands into a separate database, do you get the same problem?

Melchiades · 02-23-2008, 05:32 AM

Quote:

Originally Posted by PokerAce

If you import these hands into a separate database, do you get the same problem?

Nope. Created a new DB and imported just the hands from these two sessions. And now they show up in the Sessions Tab and there is no difference between the "Players Summary" and "Player Statistics" when I put in the same filter.

Still missing in Session tab and "Player Summary" in the original DB with the exact same filter though.

PokerAce · 02-23-2008, 10:08 AM

Can you find the original "AutoImport_xxx.log" file (the 'xxx' is the date in yyyymmdd format) for the import of those sessions (in the bigger database) and attach it to a support ticket on our site? Please explain the problem again briefly when you do.

Melchiades · 02-23-2008, 10:54 AM

Quote:

Originally Posted by PokerAce

Can you find the original "AutoImport_xxx.log" file (the 'xxx' is the date in yyyymmdd format) for the import of those sessions (in the bigger database) and attach it to a support ticket on our site? Please explain the problem again briefly when you do.

Done. Love the support ticket system btw.

NoMeansYes_ · 02-23-2008, 11:34 AM

How is that "end of feb" release date looking?

PokerAce · 02-23-2008, 11:42 AM

Quote:

Originally Posted by Melchiades

Done. Love the support ticket system btw.

So do we! Support has always been incredibly important to us, and this new system makes it extremely easy to stay organized and take care of things.

Quote:

Originally Posted by NoMeansYes_

How is that "end of feb" release date looking?

The tentative release has now been pushed back to the end of March.

fozzy71 · 02-23-2008, 12:24 PM

Is pt3.com down?

PokerAce · 02-23-2008, 12:28 PM

It's working fine for me.

Edit: Well, http://pokertracker3.com is, http://pt3.com is a different company.

fozzy71 · 02-23-2008, 03:36 PM

it wont load for me. even if i shut down my firewall.

I use session manager on my browser - and it opens the same 8 tabs/pages everytime. Today PT3 wont load. I tried it in IE instead of Flock - same result. Firewall on/off doesnt matter.

PokerAce · 02-23-2008, 04:56 PM

Might be an issue with your ISP. We've had activity on the site all day long, and the numbers are normal, so there's nothing wrong with the site.

fozzy71 · 02-23-2008, 04:59 PM

Thx.

Hope it gets sorted before next beta download.

PokerAce · 02-23-2008, 05:01 PM

Do you get a message or does it just hang?