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Old 06-16-2017, 04:48 PM   #12926
PandaLife
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

For backing up the database, is it possible to change the temp vol from C: to something else when PT4 and Postgres is already installed on C: disk?
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Old 06-17-2017, 06:36 AM   #12927
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by Steamy Kangaroo View Post
Have never used custom stats but would like to get into it, however watching some videos I have seen they load very slowly so haven't tried them yet. Would like them to load same speed as normal stats.
If custom stats use the database cache then they will load at the same speed as built-in stats.

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Originally Posted by Steamy Kangaroo View Post
When I did research ~4 years ago for HM most important thing would be Random Read/Write IOPS for SSD. Is it same for PT4?
Quote:
Originally Posted by Steamy Kangaroo View Post
What about new Ryzen vs Intel?
I am not a hardware expert however storage is the single biggest performance bottleneck for PokerTracker 4 and most SSD's are likely to be fast enough and you may not see a difference unless you choose a drive with much slower speeds. Most modern CPU's will be more than sufficient and for large databases RAM and disk speed are more relevant - you will get diminishing returns as you add more RAM, but if you have enough to hold the entire database it will help.

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Originally Posted by PandaLife View Post
For backing up the database, is it possible to change the temp vol from C: to something else when PT4 and Postgres is already installed on C: disk?
Yes you can do that - see this guide.

- Rob
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Old 06-19-2017, 03:48 PM   #12928
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Sorry if I missed this, but is there a way to at least keep track of ACR's SnG 2.0 results using PT4? I haven't been able to find anything via a search.
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Old 06-20-2017, 03:20 AM   #12929
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by crow27 View Post
Sorry if I missed this, but is there a way to at least keep track of ACR's SnG 2.0 results using PT4? I haven't been able to find anything via a search.
Hand histories for these tournaments are not saved as you play but you can download the histories afterwards using the Hand Histories tab in the SNG 2.0 lobby. Once you've downloaded the file you can import it into PT4 using 'Get Hands From Disk'. Note that you'll need to have our latest version v4.14.24 for this to work - PT4 Download Page.

--WhiteRider
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Old 06-20-2017, 07:13 PM   #12930
mrfunnywobbl
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

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Originally Posted by PokerTracker View Post
On PokerStars we are permitted to import a limited number of observed hands via the PokerTracker 4 "Memory Grabber" however for your own hands to import you must have everything configured correctly so please double check your settings. If you have any further trouble please enable logging, reproduce the problem and send us your log file in a Support Ticket so we can investigate that for you:

Guide: How to Create & Submit a PokerTracker4.log File



Is the game currency the same as your 'My Currency' in PokerTracker 4? Have you played more than one stake and/or currency in this sample? Your BB/100 and 'My C Won' will only match in that way if you have played a single game currency (which matches your My Currency) and stake exclusively. If you need any further assistance then please take some screenshots detailing the results and send those to us in a Support Ticket.

- Rob
I've played both 6max nl2 and 6 max nl2 with ante.
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Old 06-21-2017, 04:15 AM   #12931
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

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Originally Posted by mrfunnywobbl View Post
I've played both 6max nl2 and 6 max nl2 with ante.
Can you please take a screenshot or two of these results and send those to us in a Support Ticket so we can see what's going on. Get the entire PokerTracker 4 window and don't zoom in on anything.

- Rob
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Old 06-21-2017, 04:21 AM   #12932
crow27
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by PokerTracker View Post
Hand histories for these tournaments are not saved as you play but you can download the histories afterwards using the Hand Histories tab in the SNG 2.0 lobby. Once you've downloaded the file you can import it into PT4 using 'Get Hands From Disk'. Note that you'll need to have our latest version v4.14.24 for this to work - PT4 Download Page.

--WhiteRider
That's great, but that's not what I'm after. I want to know if there is a way to record results from these 2.0 SnGs. Downloading HHs doesn't give you A- prize pool, B-placing, or C-Payout.
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Old 06-21-2017, 03:15 PM   #12933
PokerTracker
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Quote:
Originally Posted by crow27 View Post
That's great, but that's not what I'm after. I want to know if there is a way to record results from these 2.0 SnGs. Downloading HHs doesn't give you A- prize pool, B-placing, or C-Payout.
Support has been added for WPN results from saved webpages although it is subject to internal testing at this time and hasn't been released yet. If you open a Support Ticket we can let you know when that is available and in the meantime you can update your results manually.

- Rob
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Old Yesterday, 12:52 AM   #12934
crow27
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Re: PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

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Originally Posted by PokerTracker View Post
Support has been added for WPN results from saved webpages although it is subject to internal testing at this time and hasn't been released yet. If you open a Support Ticket we can let you know when that is available and in the meantime you can update your results manually.

- Rob
Thank you
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