What did you see after you used the command line to remove the PostgreSQL service account?

- TT

It sayed The username could not be found

tryed running it as admin

when i go to computer managment-local users -users/groups there is no posgresql user

maybe this has something with it

how do i create one if this is the case!?

For the steps below we will be working exclusively in the command line to research if the installation process was completed and the postgres service account was installed.

Please take these steps:

1. In the Windows Start menu search for CMD. Run CMD.exe - this will open the Command Line window.
2. Type net user postgres and click Return.

If you get an error message that says "The user name could not be found" then this means the postgres service account was not installed.


Run the PostgreSQL 9.3 installer again, pay close attention to every step - look for any error messages and note the exact message that appears if so. When the installer is completed, run CMD once again and type in net user postgres. This time you should see a message that confirms the service account has been installed. If you do not get this confirmation, you will have to create a support ticket on our website by selecting Support > Contact Us
so we can provide custom one-on-one help.

- TT

yes it says user name could not be found

At what point in the instructions are you describing above? Before or after re-running the installer? Did you see any error messages and note the message as we asked?

Did you contact support to create a personalised support ticket as we advised?

- TT

no errors , after the re-run .

yes i contacted the support and send them windows logs ,notes that were asked from postgresql

Our personalised support team will take over from here, we will help you as quickly as possible.

- TT

finaly if any one had this kind of trouble this helped

http://www.mydigitallife.info/repair...og-corruption/

thx support

Hey,

I have a question regarding Reports. I play 6max SNGs and want to analyse my heads-up play in these. So I made a Players Report for Positions and added the Filters
- Players dealt into hand between 2 and 2
- Stack depth Pre flop: Effective stack size between 0 and 8BB (for example)

It shows I played 1,125 hands from the SB and 1,668 hands from the BB at this stack depth. This seems odd, since I should have appr. played the same amount of hands from both positions (and the difference is HUGE). When I filtered a Hands report for that stack depth, it showed some hands where both players had stacks well above 8BB.
For 8 to 13BB it is the other way round. 1,493 hands from the SB, 1,075 hands from the BB.
When I only filter for HU hands the numbers check out. 3,112 hands played from SB, 3,126 from BB

Did I make a mistake with the filters?

I'm having a problem where PT4 doesn't include or calculate my buyin when I'm playing some multi table tournaments and STT's. Specifically STT DON's. It will simply record a net of $00.00 if I lose and a net of $3.00 (for a $3 DON, for example). Some tournaments it works, others it doesn't.

I'm playing on WPN (Black Chip Poker) but I've had the same problem with PT4 on Intertops.

Thanks

Yes, you need to set effective stacks to 1-8 rather than 0-8.

Pokertracker erroneously records a HU hand where the SB openfolds to be zero for the other player, no matter the actual effective stack. You didn't make a mistake in your filters per-se, you incorrectly assumed Pokertracker would work properly. So, this is the workaround.

Ah, I see. Thanks for that info

This means I cant really find out my evBB/100 for different effective stack sizes?

edit: HU that is

Mac PT 4.13.1
PS7.9673

MTT hud: when i click a pop up, and then close it, I get stats appearing when my mouse moves around the table from ghost roll-over areas.

Is this uncommon? Is there a solution.
I have to disable/re-enable hud to counter this behaviour.

Having trouble with my HUD. I've only recently switched to PT4 from PT3 and I realized earlier that something was odd with the statistics shown.

Was playing MTTs and at some point during the tournament (seems to happen randomly) the hand values reset. Like at first I have 173 hands on one guy and then 5 minutes later it only shows 9 hands on him and when I doubleclick the stats to view the session stats I see stats worth of 130 hands. This seems really odd to me, especially as the total hand value is sometimes smaller than the session stats and this does not compute.

It's pretty hard to know what's what and def weird as I don't know which numbers I should trust, earlier I noted the stats of one specific player with let's say 14/12/10 stats over 350 hands and 30 minutes later at the very same table I only had 15 hands on him. This seems to happen on every poker site I play.

Correct.

It works only for when you are the SB (you always take an action, so effective stack is always recorded correctly).

For other positions, it will be recorded wrong if it's folded to you therefore you are unable to take any action, so you cannot trust it's results. More than "cannot trust", in a reasonable sample you can be sure they are wrong. It's a sorry state of affairs, but it's "working as intended" according to the devs.

If you wish to add your voice to complain (or just read up on more work-arounds, there is a very effective SQL hack that will fix all HU hands previously imported), we made a large thread at the time of discovery here: https://www.pokertracker.com/forums/...ic.php?t=43589

I will check out the thread.

Thanks

Winning Poker Network (WPN) does not provide tournament summaries or results, therefore there is no way for PokerTracker 4 to know what the total entries are, the prize pool, or even your finishing position or winnings. We suggest you contact WPN to ask them if they intend to add this data in the future. Until WPN improves in this area, you must manually enter in all tournament results that are not automatically detected.

We can however detect some (not all) STTs, such as a single table DONs, because the prize pool is preset and its a single table (assuming the tournament name matches the data in our tournament detection database). If that was not properly detected, we will need to review the original hand history files - please visit our website, select Support > Contact Us. File a support ticket, sip and attach the original hand history files so we can review and possibly improve our automated detection of WPN DONs.

Can you post a screen capture so we can visually see what you are experiencing? Does it help if you restart your computer?

- TT

You have HUD filters enabled, these settings are only for advanced users who understand and can counteract the downsides of having player stats changed based on total number of hands or stack size in a tournament.

In PokerTracker 4 stop importing, then select HUD > HUD Options > General Settings. Reset your settings to match this image below, then click OK and start importing hands once again.



- TT

vimeo screen on pt4 ghosting

I presume not as I've observed this behaviour during several sessions with reboots inbetween.

This is a known issue that is caused by the third party Cross-Platform GUI Library called wxwidgets that we use to create the graphical user interface for PT4, it only affects OSX. What you call "ghosting" is actually an OS feature called a "Tool Tip", the problem occurs because wxwidgets triggers tool tip display in scenarios where there should be no tool tip. This is a known bug in the version of wxwidgets we use for PT4, luckily it is intermittant and rarely occurs.

We have a bug for this issue already, #4745. If you want to be notified if/when a fix has become available please create a support ticket and reference Bug #4745. At this stage I suspect we may not see a change until PT5 is released, changing wxwidgets versions is a MAJOR task that typically only happens 1x per PT release.

PS: I am also a Mac OS X user and have experienced this issue, I found it to be a slight inconvenience, I've never had a situation where it actually gets in the way of the game - but I can certainly agree it can be annoying. Your solution of restarting the HUD is the only method we know that will make the remnant tool tips go away.

- TT

cheers for the feeback, carry on.

Just a quick question: How do I move/remove ang stack from tournament default? It`s blocking for villains cards.

https://www.pokertracker.com/guides/...g-hud-elements

- TT