Thanks for the response. Just so I'm sure, it's only fixed for Pokertracker 4 not for Pokertracker 3? correct?
Thanks.

I searched our release notes for the past year of PT3 releases, I see no mention of WPN feature changes - but we did fix two bugs that existed on our end and change the name from Yatahay Network to Winning Poker Network for file exports.

We stopped putting out new features in PT3 around a year ago, PT3's end of life is this summer therefore we advise everyone to switch as soon as possible to assure you're getting the latest updates on a regular basis. I am not 100% positive that WPN's table HUD placement issues were not addressed in PT3, but I am 100% positive they were addressed in PT4 - hence you should probably make the switch. We offer a discount for all PT3 users, I would advise taking advantage of that by clicking Support > FAQ when you visit our website.

- TT

I know that PT4 hud won't work with omaha & omaha h/l games unless I also buy the omaha version but can't you at least import tournament summaries for games other than holdem so we can better track results ? The profit/loss in reports is nowhere near accurate if someone also plays other games. HEM & HEM2 already does this for a long time now.

You can track your Omaha tournament results in the Omaha or Holdem + Omaha versions of PokerTracker 4, the HUD and the tracker are intertwined - the HUD is just a feature of the tracker. This is a very reasonable requirement, keep in mind PokerTracker does not charge extra for NoteTracker, built in automated ICM analysis that is integrated in reports, graphs & replayer with our built in tournament detection engine to determine payout structures, our world class Equity Calculators including comprehensive Omaha hand range creation and Holdem Hand Range Modeling, custom stat creation with download warehouse our countless other features we include at no extra charge. The only add-ons we charge extra for are the addition of a new game such as Omaha or our monthly TableTracker service - everything is gratis when you buy PokerTracker 4.

PS: PT4 Holdem users can upgrade to add-on Omaha features.

- TT

And you should make importing Omaha H/L and other game type tournament summaries a "gratis" feature as well since there's no extra cost involved in development, just removing some built in filters. There's no point enumerating PT4 features since I already know them all because I'm a guy who moved from HEM2.

You can make whatever case you want against my suggestion but the facts remain. 1: MTT players who bought Holdem PT4 will only get more for their $ at no extra cost from you (tracking all mtt game types) and omaha players will still need to buy it for the indispensable hud(but you should also remove mtt summaries filters for results tracking in the omaha version). 2: mtt/sng players that play multiple game types but mainly holdem, won't ever buy the H+O PT4 version just for tracking results. 3: You should remove all mtt summaries importing filters(razz, stud,etc).

I'm no economist but this will only increase your market share.

I'm afraid your claim that they allow import of Omaha summaries when you have a Holdem only license was incorrect, they also require the purchase of an Omaha license. We just checked with the staff at HM2 which kindly confirmed that their application has the same Omaha/Holdem import restrictions that PokerTracker has.

We stand by our very basic business decision which has been our policy since we first added Omaha almost 10 years ago - to gain Omaha functionality you must purchase that upgrade, we do not import any Omaha hands or summaries unless you purchase that specific game. As I said earlier, we provide very easy upgrade paths to Holdem users who want to add on Omaha functionality which makes this a very reasonable and highly cost effective option. We respect your opinion and appreciate that you shared it with us, but it is not the right path for our business.

- TT

I've begin to study SQL, I have 2 questions...
1. Previously you said that is not possible to include someone else stats in Hero HUD, I can't understand why... If you make a custom stat querying based on player_id or player_position you can include the custom stat in Hero HUD...or I'm missing something?

2. Does PT4 allow to select, populate and deal in general with other tables... I saw in pgAdmin 36 tables... my question is, can I make other tables in the database for my custom stats and then query them via PT4?

This thread is for basic guidance, at this stage we advise visiting our forum at http://pokertracker.com and create a post inside of the Custom Stats, Reports and HUD Profiles subforum.

- TT

any way to get how time my session takes?
or filter to show results for last X hours

Hey. I have pt4 small stakes edition. How much does it cost to upgrade to full version?

In cash games view the Results > Overview report and group by Session. The Length column is what you are looking for. You can also view the Results > Summary report and group by Table Session to look at each table length.


For last # of hours click More Filters > Game Details > Dates.



- TT

We cannot discuss pricing on 2+2 because that is the forum policy, but you can visit our website to discover our add-on and upgrade costs : https://www.pokertracker.com/products/PT4/upgrade.php

- TT

Same problem. Just got poker tracker today. I play on espace jeux. Doesn't seem to be picking up results or buy ins from mtts or sngs

espace jeux is a network just for Canada residents that uses the G2Gtech (Boss Media) software platform. Unfortunately this software provider does not offer tournament summaries, PokerTracker has no way of determining the results and in many cases we cannot determine the buyin either because this information is not listed in the hand history. If you would like to send us a copy of your hand history to review and verify we would be happy to, sometimes we can detect SNG prize pool information if we have samples of the tournament, but it cannot occur in all scenarios - it depends on what data the hand history provides. Create a support ticket on our website, and include a screen capture of the tournament lobby along with the hand history - we will see what can be done.

Please follow these instructions for submitting a Support Ticket.

- TT

Hi, im trying to restore the backup of my database, but when i find it and open to restore it, PT4 gets stuck and i have to quit, what can i do?

Im using MAC OS mavericks, which i think it is the reason why that problem, it sucks!

what could u advice me to restore back all my database? thanks.

We have no issues with OSX Mavericks, I believe all of our developers are using this OS for their work (we also test on earlier OS versions at the same time).

I'm afraid we will need you to create a support ticket and attach the pokertracker4.log file generated during your database restore so we can determine what your problem is, this log gives us insight into what is occurring - since your problem is not a known issue this is the only way we can provide help to you.

Please follow these instructions for submitting a Support Ticket.

PS: You should not quit while restoring a database, that could cause damage to your data in some situations (although from your description I don't think it will harm you). Just let it continue, and contact our support team in the future if this should happen again, there is a chance that what you thought was a freeze was actually PostgreSQL performing the restore operation.

- TT

No, im sure it was not thinking, it got stuck and i know that because there are some other programs like Chrome or Eclipse that, when im gonna find a file to open or save, happens the same thing and i dont really know why, i have sent apple lot of log files but they dont do anything to fix it.

But thanks, ill do that ticket thing with you.

Hi, I have a reg and I strongly suspect that he has changed his game considerably over the last x months, but his stats show him to be a nit.
Is there a way I can filter a specific player's HUD stats by date?

Cheers in advance.

When PokerTracker starts a database restore we are actually instructing PostgreSQL to start the database restore. PokerTracker then just sits there with just a little notification of what is occurring during the restore process, this could give the accidental appearance of a freeze without the freeze actually occurring. We can determine if a freeze occurred or not by looking at the logs. Your assigned support tech will be able to get to the bottom of this for you.

- TT

There is no way to perform this for just one player in the HUD, but you can mimic this functionality - albeit this will affect the tracking of your own winnings so there is certainly a HUGE downside to taking the steps I am about to describe.

You can do this switching the Active Player to that opponent in the PokerTracker 4 reports, then filter the date range to determine what dates should be removed. Next change the filter so it only shows the "faulty" dates, and then click Database > Export Hands to export this range of hands from that player (and your own history as well as the history of other players who you encountered in these hands) so you have a safety. Once the safety has been made, you can safely delete these hands by selecting Database > Purge Hands.

Once again - we do not recommend you take this action, we feel the downsides are greater than the benefits - instead we would advise taking extensive notes about the opponent and then over time their stats will begin to converge.

- TT

Hy,

Why we can't change the filter for 12 BB or less? It would be usefull for a lot of players... Lots of players only go all in with 12-10 BB, I think 15 BB is not a great help. We should be able to set the filter at we want. Just my thought.

Cheers

Edit: sorry, I saw only now that we can filter less BB. I was looking for 12 only...

I'm sorry... not quite sure what you are discussing. Were you talking about the tournament HUD stack size filters? Please be more specific. Thnx!

- TT

Sorry...
Yes! But I realize that I can filter less BB in the tournment HUD. However I was loocking only for 12 BB. Ok, to know if I doing the right thing to filter 15 BB I need to go to Hud options/general settings/ and where it says player stack 1-4 BB I put 1-15 BB in the box??
Is there a stat for open shove?

Thank you.

Having multiple pop ups on a stat instead having a single pop up on multiple stats affect performances?

I just imported hands from hem2 to pokertracker 4. Somehow pokertracker shows opposite results for me. So when I look a game, pokertracker say I won, then I look up hands and I see I lost the game. When Pt shows I won a game, reality is that I lost it.