When displaying tournament results on the Graphs tab, it's pretty quick with the "Show Information Box" unchecked but exceptionally slow with it checked. Just wondering if I am doing something wrong or if there is a known fix for this.

v4.07.1

Hi, Id like to display $/hour and EV$/hour in my information panel box, can you please tell me how to do this?

We ran a test to see if we could duplicate your results. We found that from a cold start, running a database query in a 800,00 hand database without the Show Info box displayed took 13,058ms + 16,400ms for population = 29,458ms

From a cold start, running a database query in a 800,00 hand database with the Show Info box displayed took 15,692ms + 16,756ms for population = 32,448ms

That means there is an increase in time of 2,990 miliseconds when the Show Info box is displayed, considering that takes numerous additional database queries, although this is a 10% increase in time I think that is quite good! If you want to improve performance or if you cannot duplicate these good results it may be because your have mis-configured your Show Info box, to address this configure the Show Info box and revert the content to the default settings, you may have a remnant stat which is causing problems.

We sugest you use the reports for this, that is where you find the real gold in PokerTracker 4, the graphs are (very good) eye candy - this is really good advice. With that said you can add this to your Information Box in the graph by clicking Show Information Box, the click Configure, then typing in the name of the stat you need.

$/hour = My Currency Per Hour

EV in a tracking tool cannot exist, this is a commonly misused term by online poker players, this is because EV is a forward thinking concept where you compare your equity vs your opponents calling and folding ranges - not an actual hand. You should instead look at All-In Equity stats for this purpose, this compares the equity adjusted winnings when there is no remaining action and there is one or more street to come. Additionally equity adjusted winnings cannot be displayed by hour.... do you see why?

If your looking for other hourly stats, we can display the following:

• Session Hands/Hour
• My Currency Per Hour
• Game Currency Per Hour (where applicable)
• BB Per Hour
• BB Per Hour Date
• BB Per Hour Month
• BB Per Hour Stake
• Real Hours Date
• Real Hours Month
• Real Hours Stake
• Session Hours

I tried looking for currency per hour really hard today, (I have the latest version as well)

yet could not find it, here I tried with search function:



And here I just looked under my currency tab


It might be noteworthy that I only play SNGs and that I therefor am looking into the T tab and not the $ tab, however I dont see why that would make that function unavailable.

I understand what you are saying, but honestly, a rose by any other name....
If you feel confident displaying "adjusted ROI" then there should be an adjusted $/hour assuming there is a $/hour function.

If not, this is no problem, but please do explain how I can custom create (or download) these stats, while they are not really significant for anything, Id really like to have them, HEM thaught me bad habits =/


A second question I also have would be, can I in any way change the name that is used in my information box? for example Id prefer tournaments to just be #: instead of Tournaments:
How would one do that?

Heads up in a tournament, PT4 applies SB RFI for a button raise. Because of postiton, I think these raises should be counted as button. Please consider changing that.

Pt4 is pretty slow for me now as well though i do have about 4700 tournaments in the DB now, does the rebuild cache option help at all?

Reverting to the default settings does not fix the issue for me. And to be more clear than my original post, I'm talking about something like 2,500 games (50k hands) taking a couple seconds without the box checked vs 10 minutes or more with it checked. Also, it only seems to happen with "Winning in: Prizes" selected.

[edit: The postgreSQL server is consuming cycles during the long delay, FWIW.]

Hi... i wanted to know whats the equivalent of the 4 bet range stat from HM1 in PT4... I just bought it and trying to replicate same hud in PT4... but would like to know which stat represent the 4bet range Preflop...

thanks!!

I had a 1pm EDT wed 27th, support session set up. I was told I would be contacted 15 minutes before and given contact details. I was never contacted. You guys have both my e-mail and skype address.

I have been a customer for 3 years with pt3 both hold'em and omaha. All i'm trying to do is get a working version of pt4. Your service has been no help. I have been trying to get service help for 2 weeks. I have wasted so much time trying to get this working. I have not played poker in 2 weeks since I downloaded PT4.

I would not recommend people paying for PT4 until you have the trial version working.

P.S. I was just contacted by you guys...a but late but lets do it.

Issue resolved: current limitations of OS X (mountain Lion?) mean that the HUD will only be rendered on the main desktop/space.

If you use multiple desktops/space, and place PT4 on a space that isn't the main desktop the HUD for replayer will not stay ontop of the replayer window.

You can drag the replayer to the main desktop for a review session and the HUD will function normally.

You were contacted 4 minutes before your scheduled time, we were busy addressing the needs of other customers - but we were still on time. Our support rep then waited more than 20 minutes for you to log in. We were there for you, but I am confused why the time on this post is 23 mins after the hour?

We generally don't share the support history of our users, but considering your post I think an explanation is in owed. The 2 week delay was due to your admitted lack of computer expertise... we tried to guide you, but we had problems addressing some basic computer skills. When we come across a support request where our user needs some extra hand holding, it is going to take time for our support team to help you reach your goal. We are not magicians, we cannot snap our fingers to make you understand our support instructions, but we are incredibly patient and over time we can help if your willing to work with us. We did make one small mistake in the course of the support ticket, midway our support rep confused your issue on PT4 with PT3, but that only set us back a day before we coordinated this remote support session to compensate for that small error - consider yourself lucky, you would not have been assigned remote support if it was not for that minor error ;-)

We belive your problem was in part caused in part by having a computer that did not meet our minimum specs. Keep in mind this is the minimum requirements... not the recommended or suggested. We did not design PT4 to be used on hardware with your specs, hence there may be some problems when high volume database queries are used, such as when you are converting from PT3 to PT4. With that said, PT4 "should " work with your specs for basic functions, but the performance and risk of db slowdowns is much higher. As you already know our research found that there was no crash, it was just the import process performing a tournament detection which is going to take a long long long time on a computer that is under spec.

Here are our minimum required specs:


Neither would we, that is why the 30 day trial exists. With that said, for those users who do wish to purchase immediately (to get rid of the trial message in the HUD) we offer a 14 day money back guaranty - we never leave anyone hanging.

PS: Glad to hear that we got you up and running today, good luck!

Ah, yes this is a known issue caused by the OS. I'll have one of our staff members write a support guide so we have a record of it in the future. We didn't think of this possibility when you described your issue, but going forward we will keep that in mind. Appreciate your help!

Chances are you have an uncached stat in the reports your looking at (or the HUD). Performing a cache rebuild will usually solve this problem. An uncached stat can occur when we release an update that also updates the database, we mention in the release notes that an optional cache rebuild is recommended. Additionally it should be noted that some custom stats use columns that are uncached, to see if this is the cause compare a custom HUD with custom stats with the speed of the default HUD. If this occurs, we recommend either fixing your custom stats to use known columns, or start to reduce the number of custom stats used in your HUD - this is a case by case dependent solution of course.

We follow the placement given to us by the poker room, to the best of my knowledge every poker room considers this to be the SB and BB. We see the argument for tracking the player in position as the button, but then that would create other issues because the button in the database cannot post a blind. I'm afraid its not something we can do...

with that said, the solution for you is to use the HUD filters for HU play so you only look at HU play isolated, and never consider the SB to be first to act.

In PokerTracker 4 cash game results can be grouped by Stake, Position, Session or Date. Tournaments on the other hand can be grouped by Description (No cash game equivalent), Buy-In (equivalent to stake in cash games), Tournament (close to, but not the same thing as a session in Cash Games), and By Date (equivalent in Date groupings Cash Games).

Hourly results are calculated by using the session length and comparing it to multi-table ratios. There is no equivalent way to measure this in the PokerTracker 4 database for tournaments, because a tournament can be played on more than one table (I realized you play HUSNGs but the database structure is unified for all tournament types). Basically winnings in cash games are measured per hands played, while tournaments are measured per tournament played in PokerTracker 4 because you cannot truly win until the tournament is complete.



A statistician would disagree with that. Our job is to provide accuracy, we cannot call a stat EV when in fact it is not expected value.

In the prior post you asked for EV, which we explained is actually Equity Adjusted Winnings, this is a measurement of chip equity - which has nothing to do with prize pool winnings (hence why we said "do you see why?". Tournament equity is measured in currency, for this we created Net Adjusted Winnings (NAW). NAW can only be calculated when we know the tournament structure and the prize pool at the final table, this is how we create the adjusted ROI stat. But once again we cannot calculate this in an hourly method because we do not have the session equivalent in tournaments which is needed to factor in multitabling results.

Hopefully PT4 teaches you good habits ;-) Unfortunately the only solution I have for you is to add My Currency Net Adjusted Winnings to the Results / By Date report and then do some manual calculation by dividing this by hours. You could create a custom stat to do this, but it would only work in this report, nowhere else, because a By Date grouping is necessary to use the My Currency Net Won Per Hour Date stat.

Graph for Tournaments, winnings in Buyins. Is this what you are asking for? The question isn't too clear I'm afraid.

PS: I hope I explained this issue well for you, I admit it can be rather confusing.

Please click the Configure link next to Show Information. Click Use Defaults. Click OK. I suspect you had an uncached stat that was added, or a stat added that may conflict within the database query that we run in the background. Another thing I sugest you do is Rebuild your Cache when you have a free moment, this could be caused by a stat that has become uncached that you added to the Information Box.

4Bet + Ratio

This statistic is intended to show what percentage of all hands a player is willing to 4+Bet with given that he raised. For example, a player with a PFR of 20 and a 4Bet of 5 raises 20% of hands, and 4 Bets 5% of those; 20 * 5 / 100 = 1. Thus this player has been shown to 4+Bet 1% of his hands.

Formula: (Number of Times Raised Preflop / (Number of Hands - Number of Walks)) * (Number of Times Player 4Bet or Higher After Raising Preflop / Number of Times Player Could Defend Against a 3Bet After Open Raising Preflop)

fwiw, realising the PT4 Hud functionality is only guaranteed for Space/Desktop 1 in Os X Mountain Lion + came from the PT staff via my ticket.

credit where credit is due
cheers guys n girls

How is PT4 treating 18 man SNGs for redline? Is it not calculating any EV for the 1st table?

Wayne -

1) We calculate Equity Adjusted Winnings (Chip Equity), and when we can calculate ICM we also include Net Adjusted Winnings (Tournament Winnings EV).Equity Adjusted Winnings are only calculated when there is an all-in, Net Adjusted Winnings is only calculated when there is a player all-in, AND you are at the final table, AND we know the prize pool, prize structure and player count so we can calculate ICM on the fly.

2) The "red" line could be anything now that you can customize your graph colors. So we need to know specifically what line your are taling about. If you mean Chips won With and Without Showdown, this line on the graph is updated anytime you win a port without showdown, or anytime you win a pot within a showdown, respectively, at any table.

EV as it applies to tracking software is probably the most misunderstood topic in PokerTracker 4. EV is the Expected Value against an opponents calling range and folding range of hands (and not necessarily all-in) or the inverse if the opponent made the agressive action, when we are comparing actual hands this is considered equity adjusted winnings because it is not forward thinking like EV is, equity adjusted winnings is a semi-results oriented calculation, where as EV is not results oriented.

- TT

Yeah sorry, i meant the "Net Adjusted Winnings" line. Im use to using HM and redline, etc.

could really use HUD on microgaming

We discovered the Microgaming (MPN) HUD Issue was caused by a change in the way that Tables were named, we compensated for this change and just started testing today. If the tests go well for this and the other improvements we have planned, we should have a release out soon.

Hi, I've recently, after several months of PT4 working fine, have been unable to see my HUD on my Titan Poker account playing micro 6max cash?

My import options are set on default and I can't think of anything I could have done to change settings on either the client or PT4.

What other information could I provide to help you guys help me solve this?

Thanks