I'm having lots of problems with this. I've probably spent 4-5 hours on it and it has crashed at least 10 times.

I can't get a new HUD profile to save. The name of the profile has saved and is on the list of profiles to choose from. It wont save any stats in the profile. Every time I open it, It is blank.

The other problem I am having is now that I downloaded pt 4. My pt3 is no longer working. I cant use a HUD until I get PT4 working.

I just bought and installed PT4 on a relatively old computer (but it does have an ssd) and I noticed that its performance with for example making a graph is way slower.

Is this a known fact? Pt4 is slower than HM? I did get some warning by the way that the fact that I'm using Postgresql 9.1.4 and not 9.0 could cause reliability and performance issues. Anyone know if this is really the case and will my pt4 be clearly faster if I downgrade my postgresql?

When a new tournament table opens, i can see the hud bedore first hand import, witch is great,
But , i have a lot of groups huds, and all are like overlaping ,-:S
anyway to save the same group position before hand import and reconize my saved layout ?

hey, i would like to know why PT4 on mac, does not let the hud appear when i open a table to see whos playing, in windows if i do that, PT4, imports the hands observed, but in mac it does not, why is that?

I use both HM2and PT4 and yes PT4 is MUCH slower.

why does it say that my computer detects no program to open the files associated with downloading a HUD off your "Community" page? Im on a Mac

1) Download and install PokerTracker 4.07.1
2) Select Tools > Setup Assistant. Select Convert PokerTracker 3 Database. The Setup Assistant will automate the rest for you.

Select HUD > Edit HUD Profile.
View Table Groups, make sure you are editing the correct HUD Profile. Select the on-table group with the HUD items you wish to change.
Select each HUD item one at a time, then under Item Properties select Prefix and delete the text.

We do not autodetect partypoker.dk at this time, but as you discovered you can manually populate the hand history folder.

You are a Mac user, yes? It sounds like you have a permissions problem on your hard drive which is stopping PokerTracker 4 from saving files. Please restart PT4 while holding down the Option key to enable logging. Click File > Open User Data Folder, this is where your logs will be stored. Please attempt to reproduce each of the problems you described (crashing and HUD profile saving issue), then quit PT4, zip the logs, and send them to us by attaching the zip file to a support ticket.

Please follow these instructions for submitting a Support Ticket.



PokerTracker 3 and PokerTracker 4 issues are not related, the two applications do not use the same files, hence PT4 cannot cause a problem for PT3. I sugest you restart your computer as a first line of defense, we can also help you get PT3 up and running again if you send us a separate support ticket for that issue.

An old computer with an SSD is still an old slower computer, the SSD cannot compensate for that. Processor speed, RAM, OS Version, and PostgreSQL tuning are the three other major factors that determine speed of PT4, all four work in conjunction with one another. Additionally we have seen SSDs which are no faster than a standard hard drive due to improper configuration.. it is not a guarantee of speed.

Now lets tackle your issue using your existing computer without any hardware changes:

1) It depends on the graph, and what you are graphing.
2) Have you rebuilt your cache? Often this is all that needs to be done, the cache needs to be rebuilt anytime a stat is used in a database query after that stat has been updated by our developers. Custom stats are uncached, this will also affect graphing performance (again, this all depends on what you are graphing).

We don't support PostgreSQL 9.1 or 9.2, these versions have known issues that will not only hurt performance, they could result in other data or crashing issues (a polite way of saying PT4 will crash is by calling it a reliability issue, but it still means PT4 may crash). 9.1 has to be replaced by 9.0 or 8.4 ... we cannot even provide support if 9.1 is installed because we do not design PT4 to work with it.

As for the speed of PT4 vs Hm2, our two companies code our applications in very different ways. We use a pure PostgreSQL compliant solution while integrating enumerated all-in equity calculations, ICM, and tournament detection along with NoteTracker autonote processing as each hand is imported. HM2 on the other hand uses a flat file "bit bucket" approach to import, this is an intermediary stage before storing into the database, the positive of this approach is that import speeds are faster, the negative to this approach is increased risk of data damage and additional "moving parts" that could be the source of development problems; additionally they do post-processing of some data points. Both methods have their pluses and minuses, but we are confident we made the right choice because in general our solution has resulted in fewer crashes and very rarely has been the source of database problems.

This is a side effect of playing at a network that provides observed hand histories before you play any hands. Since the hand history does not contain the position of the Hero, we do not have a way to help you save your positioning before the first hand starts to be played.

It depends on the site you are playing at, and if you hand Import Observed Hands enabled. If you are playing at Stars there is a unique oddity that is available for Stars, we are allowed to import the first 30 observed hands available if you have the PokerStars Hand Grabber enabled, but this only works for the first 30 hands in a session, it does not work at any other time. The Hand Grabber is not available in the Mac OS X version of PokerTracker 4 due to differences in operating system options that are available to our developers.

You cannot double click on these files to import them, you must use import them using the PokerTracker 4 applications import tools. The location of the tool depends on what you want to import, for example to import a PT4 Replayer Theme click Configure > Themes, select the Replayer tab and then click Install New Theme.

what are the trial limitations to pt4? the website says something about having to restart every 30 minutes?

I'm trying to get my hands from my MacBook into Dropbox so I can sync it with my pt4 on my desktop. But when I click the "Processed" folder it just shows a "initial import" which is empty.

Also if I will have to move my into Dropbox everytime I go from one comp to the next to make sure they are synced what's the most efficient way to do this? I'm sure there's a way to just move over certain sessions instead of having to upload the whole DB everytime right?

We offer a free 30-day trial for new users to evaluate PokerTracker 4 prior to purchasing.

Trial Limitations:

• "Get Hands While Playing" will only run for 30 minutes before stopping. Once this 30 minute period is up you will have to restart PT4 in order to import while playing again.
• The Hud will display “TRIAL: Please Register”. The Hud will remain active if importing stops, but this display cannot be removed in the trial version.
• You cannot create or import custom statistics.
• You cannot search with TableTracker.
• There is a five second delay with “please register” splash screen at startup and shutdown.

Alternatively you can purchase PT4 knowing that we offer a 14 day money back guarantee. Of course we are proud of the fact that the guarantee is rarely necessary...

- TT

Click Configure > Sites & Import Options. Are you configured to save processed files? What is the path used to save the processed files? By default the processed files folder is in /Users/Username/Documents/PokerTracker 4/Processed, did you open this folder? Do you see any hand histories moved to this folder after you play a few hands, quit out of the poker client and the stop auto import?

Hey, just got the upgrade from pt3 to pt4 and so far it's looking awesome. Just a question, I'm trying to download a custom HUD from the community section but it downloads then says there is no specified application for this. I'm on a mac.

You cannot double click to import, you must open the HUD Profile Editor and click options then select Import Profile. We have a video that discusses the HUD Profile Editor here: https://www.pokertracker.com/videos/...profile-editor

I appreciate the quick response.

I dont know what "get hands while playing" is though. does this mean that the hud stops collected data after 30 minutes or is "get hands" some other function?

Im talking about the Pre made hud pop ups if I didn't make myself clear there are a bunch that can be downloaded on the community page and when I click the file after its been downloaded it says my computer does not have a program to open the file

I'm observing some games for the first time today and the hud dsnt open, is there any reason why ? Do I have to open it manually ? Tanks

Get Hands While Playing is the function used to import hands while you are playing and display the HUD. The HUD does not collect data, it displays data, the collection of data is either referred to as "Getting" Hands or Importing hands.

As we explained in the last post, you cannot click on the downloaded files to import them, you need to manually open the PokerTracker 4 interface the file was designed to use, and then click import inside of PokerTracker 4. In the example we showed above it was for the Replayer Themes, but this is the same process used to import HUD Profiles or HUD Popups groups.

Here is where this is found in the HUD Profile Editor:

Probably because most sites do not provide unlimited observed hands, usually this is only permitted for a short time frame after you sat at the table and are seated out, if at all... many have abolished all forms of observed hands. PokerTracker 4 follows the terms of service for each site we support, therefore we will not provide observed hands unless the poker room allows it, and provides the observed hand histories saved to your computer.

- TT