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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

07-22-2016 , 04:18 AM
Quote:
Originally Posted by ThatsAGoodCard
hi, i play cap games on ACR. PT4 is tracking the hands from those games but my hud is not popping out on the table.
That should be resolved in v4.14.18 so please update. PT4 Download Page.

If you're having problems in v4.14.18 please open a Support Ticket and report your problem so that we can investigate.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-22-2016 , 04:22 AM
Quote:
Originally Posted by MOZARTapp
is there a way to look at data on pre flop all in flips? pt4 on mac.
Check out the "All-In Equity under 51%" report which you can download from here - you can change the equity range as described in the report description.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-22-2016 , 10:25 AM
Quote:
Originally Posted by PokerTracker
Check out the "All-In Equity under 51%" report which you can download from here - you can change the equity range as described in the report description.

--WhiteRider
woah, nice. thanks. how do i get the report downloaded and into my pt4? my computer says "Safari can’t open the file “all-in_equity_under_51_percent.pt4rpt” because no available application can open it."

PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-22-2016 , 10:51 AM
Quote:
Originally Posted by MOZARTapp
woah, nice. thanks. how do i get the report downloaded and into my pt4? my computer says "Safari can’t open the file “all-in_equity_under_51_percent.pt4rpt” because no available application can open it."

You can't open the file in your browser; you need to save it to your computer and then import it into PT4. Go to the My Reports tab and click the grey disk icon in the sidebar and choose Import.

Guide - My Reports

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-24-2016 , 10:36 AM
Quote:
Originally Posted by winnercircle
Is there a way to set up PT4 so that our profits show how much we have made after the rake fee is paid? ( I play sng's)
Quote:
Originally Posted by PokerTracker
That's how our profit stats always work in PT4 - results shown are net after fees (or rake) paid. So My Currency Net Won will show you exactly what you want.

-Kraada
If the net won is showing results after rake, how come it seems like my profit is less than the graph line shows? Currency Net Won is the one I use, but it doesn't seem like the profit in my account is the same as the profit shown by that line.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-24-2016 , 11:11 AM
Another question: I have been trying to set up my hud for William Hill.
On one computer the hud works in game, but the graph simply looks like this:
https://gyazo.com/0f08483485a77f8f732b60254b8346a6

And on my other, the computer finds the location of my hand history, but it doesn't upload it, nor does it show that it is tracking anything. Help?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-24-2016 , 12:51 PM
in "my reports", it's not possible to select multiple quick filters?

is there a way to save filtered "destinations" for instance if you put 4 filters on one Villain it'd be nice if you could save that combination of filters for that Villain in some way so you don't have to click in and out of it if you need to check something else or return to your work later.
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07-24-2016 , 05:15 PM
Keep getting this message on willhill and it keeps coming back every 10 minutes in my mtts, Anyway to fix this?

Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-25-2016 , 03:38 AM
Quote:
Originally Posted by winnercircle
If the net won is showing results after rake, how come it seems like my profit is less than the graph line shows? Currency Net Won is the one I use, but it doesn't seem like the profit in my account is the same as the profit shown by that line.
Without seeing what you are looking at I can't say, but kraada is correct that net results are after rake is taken. Please open a Support Ticket and attach screenshots of what looks wrong and we'll investigate for you.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-25-2016 , 03:39 AM
Quote:
Originally Posted by winnercircle
Another question: I have been trying to set up my hud for William Hill.
On one computer the hud works in game, but the graph simply looks like this:
https://gyazo.com/0f08483485a77f8f732b60254b8346a6

And on my other, the computer finds the location of my hand history, but it doesn't upload it, nor does it show that it is tracking anything. Help?
Please open a Support Ticket and attach a few of your hand histories along with your screenshot so that we can see what is going on.

Tutorial: Reporting a problem

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-25-2016 , 03:40 AM
Quote:
Originally Posted by RalphWaldoEmerson
in "my reports", it's not possible to select multiple quick filters?

is there a way to save filtered "destinations" for instance if you put 4 filters on one Villain it'd be nice if you could save that combination of filters for that Villain in some way so you don't have to click in and out of it if you need to check something else or return to your work later.
To combine quick filters click More Filters and then click Edit Filters - here you can choose whether to replace or append the quick filter you load.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-25-2016 , 03:44 AM
Quote:
Originally Posted by rodgethat
Keep getting this message on willhill and it keeps coming back every 10 minutes in my mtts, Anyway to fix this?

Thanks
That is the table selection 'Hud' and only appears when the table window cannot be uniquely identified from the hand history - e.g. if the tournament ID is different in the hand history and the table window.
We saw some problems with this when the new iPoker software was released but if you're using the latest iPoker client and the latest PT4 version (v4.14.18) then it shouldn't be necessary. PT4 Download Page
If you're having this problem in 4.14.18 try uninstalling the William Hill software, download it from their site again and reinstall.
If you still have the problem please open a Support Ticket and report your problem so that we can see what is going on.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-25-2016 , 03:48 PM
Hey, can I ask why I'm not getting any autonote from this hand, given I have this autonote in NoteTracker?



partypoker - $1 NL FAST (6 max) - Holdem - 6 players
Hand converted by PokerTracker 4

BTN: $100.00 (VPIP: 24.64, PFR: 19.39, 3Bet Preflop: 7.63, Hands: 1,929)
SB: $82.00 (VPIP: 24.14, PFR: 13.79, 3Bet Preflop: 3.45, Hands: 60)
BB: $225.63 (VPIP: 22.63, PFR: 17.28, 3Bet Preflop: 10.47, Hands: 1,136)
UTG: $100.00 (VPIP: 25.00, PFR: 0.00, 3Bet Preflop: 0.00, Hands: 8)
Hero (MP): $236.77
CO: $221.12 (VPIP: 16.61, PFR: 11.53, 3Bet Preflop: 5.34, Hands: 973)

SB posts SB $0.50, BB posts BB $1.00

Pre Flop: (pot: $1.50) Hero has Q Q

fold, Hero raises to $3.00, fold, BTN raises to $9.50, fold, fold, Hero calls $6.50

Flop: ($20.50, 2 players) 6 J T
Hero checks, BTN bets $12.50, Hero calls $12.50

Turn: ($45.50, 2 players) 2
Hero checks, BTN checks

River: ($45.50, 2 players) J
Hero checks, BTN checks

Spoiler:
Hero shows Q Q (Two Pair, Queens and Jacks)
(Pre 70%, Flop 71%, Turn 84%)
BTN mucks Q A (One Pair, Jacks)
(Pre 30%, Flop 29%, Turn 16%)
Hero wins $43.23
Rake paid $2.27
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-25-2016 , 07:21 PM
Quote:
Originally Posted by PokerTracker
That is the table selection 'Hud' and only appears when the table window cannot be uniquely identified from the hand history - e.g. if the tournament ID is different in the hand history and the table window.
We saw some problems with this when the new iPoker software was released but if you're using the latest iPoker client and the latest PT4 version (v4.14.18) then it shouldn't be necessary. PT4 Download Page
If you're having this problem in 4.14.18 try uninstalling the William Hill software, download it from their site again and reinstall.
If you still have the problem please open a Support Ticket and report your problem so that we can see what is going on.

--WhiteRider
Ty sir! didn't have the latest version of pt4 that was the problem
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-26-2016 , 03:04 AM
Hi, do you think PT4 runs well on a Intel® Atom™ x5-Z8300 Processor
(2M Cache, up to 1.84 GHz) it's a Quadcore chip mostly used in tablets or cheap laptops.

Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-26-2016 , 04:07 AM
Is there a way to export the hand range visualizer with weights for use in something like PIO?

Thank you
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-26-2016 , 07:48 AM
Quote:
Originally Posted by TheDefiniteArticle
Hey, can I ask why I'm not getting any autonote from this hand, given I have this autonote in NoteTracker?
Nothing obvious springs to mind. Please send us the original hand and an export of the note via our support system and we'll investigate further for you.

Quote:
Originally Posted by CheckN0rris
Hi, do you think PT4 runs well on a Intel® Atom™ x5-Z8300 Processor
(2M Cache, up to 1.84 GHz) it's a Quadcore chip mostly used in tablets or cheap laptops.

Thanks
It will probably depend on what your usage patterns look like -- how large a database you intend to have, how many tables you play, and whether it has an SSD or HDD for storage.

Quote:
Originally Posted by jdavis86
Is there a way to export the hand range visualizer with weights for use in something like PIO?

Thank you
I'm not sure what you're looking to export - the holdem hand range visualizer shows stats based on that player - it's not weighted. Can you elaborate?

-Kraada
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-26-2016 , 09:04 AM
Quote:
Originally Posted by PokerTracker

It will probably depend on what your usage patterns look like -- how large a database you intend to have, how many tables you play, and whether it has an SSD or HDD for storage.

-Kraada
Thanks for the fast reply,

Yeah will mostly play only like 2 tables when I'm travelling, no heavy usage.
It will have a HDD, I dont mind it loading slow as long as it functional and the HUD will work.

I understand you can never really tell me exactly how good/bad it will perform, might just need to go ahead and buy the tablet and hope it works

Thanks again.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-26-2016 , 10:28 AM
Let me rephrase, when looking at hand range visualizer for a player, the numbers in the cells represent the % that hands make up their range?

For example, I'm looking at the holdem hand range visualizer for a player's VPIP, and all of the numbers are decimals. If AKo, for example, says 0.75, I should interpret this as .75% of their range?

Or maybe any way to send the range in the visualizer to the equity calculator with weights?

many thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-26-2016 , 05:58 PM
If you have Range selected, those values are the percentage of the actual shown down hands that pair of whole cards comprises. So yes if it says .75 for AKo that means .75% of the time that the player showed down hole cards in the situation selected AKo was their hand. For hands that didn't get to showdown, of course, we do not know hole cards.

Unfortunately it is not possible at this time to export a range from the Rage page of the HHRV for use in the equity calculator to estimate your equity against that range. I will pass that suggestion on to the developers though - I can certainly see a lot of value there.

-Kraada
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-29-2016 , 05:23 AM
Hi,

I don't know what I pressed, but suddenly my tourneys over prizes graph has a weird vertical line, it used to be only the $ one (with no doubled numbers...like 13-13-14-14), now it's all weird.....how to change it back to normal? Also now there are two vertical lines? but why? Thanks


Last edited by MikesCZE; 07-29-2016 at 05:25 AM. Reason: wrong link
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-29-2016 , 08:33 AM
The number doubling can happen when you have a fairly small sample in a narrow range - it's not a cause for concern just a display issue. The second one should be treated like it has .50 at the end (so $7.50, $8, $8.50, and so on).

-Kraada
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-30-2016 , 08:13 PM
For some reason or another, I can't view any of my hand histories on my trial of PT4. When I go to 'view todays hands' theres nothing there. Any idea what this could be? Probably something daft...
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-31-2016 , 03:28 AM
Quote:
Originally Posted by telfordlad
For some reason or another, I can't view any of my hand histories on my trial of PT4. When I go to 'view todays hands' theres nothing there. Any idea what this could be? Probably something daft...
Have you played some hands today, and imported them? e.g. Did you have 'Get Hands While Playing' running while you played, and did you see the hands import in the Import Status page?
Make sure that you have selected the correct game type ($ for cash or T for tournaments), whichever report you're looking at.
To see hands played before today use the View Stats page instead of the Play Poker page, and select your screenname in the Player List dropdown.

Check out the Quick Start Guide for information on configuring PT4 and importing your first hands as well as using reports and the Hud.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-31-2016 , 11:51 AM
Quote:
Originally Posted by PokerTracker
Have you played some hands today, and imported them? e.g. Did you have 'Get Hands While Playing' running while you played, and did you see the hands import in the Import Status page?
Make sure that you have selected the correct game type ($ for cash or T for tournaments), whichever report you're looking at.
To see hands played before today use the View Stats page instead of the Play Poker page, and select your screenname in the Player List dropdown.

Check out the Quick Start Guide for information on configuring PT4 and importing your first hands as well as using reports and the Hud.

--WhiteRider
Hi, yes done all of the above. I'm playing hands right now, have clicked 'get hands while playing, got cash selected, the hands are being imported when I view import status, but nothing is showing up on view todays hands screen. It was working previously but has stopped

Last edited by telfordlad; 07-31-2016 at 11:59 AM.
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