Quote:
Originally Posted by Krongard
Want to share your story of using poker planer
Use the program about 3 years, sometimes had to buy 2 times a year because of the completely burned down the computer (the author says that the program is tied to the CPU and can not be restored)
Last time I bought a license for the converter about 3 months ago and a few days ago I burned SSD drive with all the data, respectively processors remains the same
I asked the author to send me a license(receive files via Skype instead of email), using a request.txt file that I sent to him for buying
and received the answer from the author of the program:
i don't have your license here anymore. also i keep no history what went on.
in the end it's your duty to keep your license save.
As a result i used program for 3 month, bought for 40 euros! That is 25% of the monthly subsistence minimum in my country and the author says that it\s my duty to keep your license save despite the fact that I did not get it on e-mail.
Resent the attitude of the author of the product to its customers !
all subsequent letters to mail messages and Skype were ignored.
By purchasing the product, you should know that you can not count on any kind of support from the author, but rather become a victim of his boundless greed(I think you will agree that the opportunity to restore the license file is not be taken away from the author, and 2 minutes of time)
... so far so true. (part of resending the issued license)
1. Let me start with, as a SERVICE, i do look if i can find a once issued license, when someone lost it. IF i find it, i send it over. In your case i DIDN'T find it.
2. If i would "burn" my computer every five minutes, i would do a decent backup. You don't and this now ends up being my fault?
3. You expect me to go through all my mails / skype / payment / sent license history to verify that what you tell is the truth? Surely, would take just 2 min as you are the only customer. Or just believe you telling the truth?
Quote:
By purchasing the product, you should know that you can not count on any kind of support from the author, but rather become a victim of his boundless greed
Wrong, i just don't do what you want me to do. This is the time people start usually yelling "He don't do any support" or "He doesn't care about customer satisfaction".
It's my personal weakness that i get stubborn when someone tells me what i have to do. Yes, it might be smarter to give a .... and just create a license.