SNGs seem to be fixed for me, MTTs still not reporting wins/bounties although pt4 froze on me for an hour so maybe it will work today.

You have to click on database in the ribbon tab on PT4, and then click db management. Then just create a new database. So I'd recommend using your new bcc database as default, then when you download hands and import follow the same steps except switch to your other database. It's a couple of extra clicks each time, but totally doable and worth it.

Update to the latest version of bcc - links throughout this thread. Minimize all of your resources if you're on an older system. The new Bovada is a bit of a resource hog (at least much more than it used to be). BCC doesn't use many resources but is tied to what bovada is doing. We don't have any reports of freezes or slowdowns anywhere on any of the latest versions.

Ok, good, thanks for letting me know. Yeah, MTT results we're still working on an effective method. It's a lot trickier than anticipated. When you do place and win, just edit the result for now. They're close to having something done.

Anyone get spinning wheel of death and have to force quit bovada?

I've heard of some of this in the bovada update thread. The reps from Bovada just recommend trying to run your system as clean as possible before launching. I'm sure they will clean this up more in their next release. But for now I'd just recommend trying to shutdown any unnecessary applications. I know they update their servers after this update and it's been running much better for people since then. It's not a BCC issue, but we do want to keep everyone up and running of course.

Ok. So I created a new database for when I'm importing hands while playing using BCC. When I want to import hand histories to my original database. I just need to go to database management, click that database, and set active?

Just want to make sure I get this down. Thanks!


edit- Is the second database really necessary? I ask because the Bovada HH files that I've been downloading through the converter have been saving the hands as pokerstars hands while BCC is saving hands as iPoker hands. Is this an OK alternative to using the second database?

I've cut the cord, no converter import. Maybe that is bad for ACE but 2.07.x works way to well to convert. Plus new year, time for a attic clean out. I have database back to 2009 so day to day doesn't really matter. You just have to set to start your db, bovada, converter. The click the start catching button. Look forward to the table update, to catch the mistake but by that time I will always start catcher before converter.

Sure love running my PT4 HUD .. thanks again to your team for such a great job.

So Carbon got rid of their hand histories so you can't use a HUD, I wonder if this is a business opportunity for Ace Poker Solutions to write some sort of Merge Card Catcher???

^ this

Since we did the Bovada update, I honestly haven't tested it w/ the same DB. In theory, you should be able to just import into the same one assuming you're using PS and ipoker for each. In the past we recommended two different databases. I will try it out a few times this week though and let you know, but you can test it out also if you'd like.

We're not going to support a HUD if a poker site isn't on board about it or it's going to be against their TOS.

Thanks. Yeah, you really shouldn't be missing any hands anymore at this point. The converter should just be used for analysis if you want to look at all hole card data.

hey freak daddy. I am still having trouble with my BCC. I have it working on one computer perfectly fine. But on another computer i have been getting an error for a while after i did one of the updates. I wrote about this in the thread earlier. You told me to send a zip log file and i did that. Alexander and Brian have not been able to help me but i dont think they are trying hard enough. They just told me they dont know but i really dont think they gave enough effort.

I can forward the emails i had with brian.

I think my hud is working fine and updating after every hand. But when i look at the session summary in the active session in hm2, it shows its missing a lot of hands.

It says the biggest pot i won was 16 dollars and the biggest loss i had was 55 bux. I played a lot of big pots won and lost, so its missing a lot of hands in the hm2 summary, but it has some of them from the sessions.

And i think my hud is updating after every hand when im playing.

I had the bcc working on both computers perfectly for months and months, and about a month or two ago this error happened after one update of bcc. I have updated everything and dont know what to do.

Brian wanted me to access c:/Users/(username)/Appdata and soemthing else to find the hm2 config files

But my c:/ users folder is gone all of a sudden when i tried to find it by trying to show the hidden files under my username and then cancelling.

I dont know whats happening but Brian said he would give me a refund. Ive been using BCC for almost 8 months and i love it.

I dont want a refund i want to get this fixed.

Is there any way you could do a teamviewer session or brian could to help me out. Or could i forward my emails with brian so you can see why im frustrated he has no solution to help me.

There really must be something.

Thanks in advance.

Yeah, I talked to to the developers and to Brian about this issue. I was the one that suggested a refund because honestly, there's something going on with your second system that's completely out of our scope. It's not related to running BCC. I'd recommend virus / malware scans. I've honestly not suggested this ever before, but I looked at all the info and logs, and there's no errors or issues that are BCC related.

I want to help you out of course, but I don't have the resources to fix PC's. So it's not Brian's fault, it was completely my call. And trust me when I say lots of people have spent tons of time on your issue here. I've never not be able to solve something, but when speaking to Alex he's 100% convinced it's a PC issue, and he's never been wrong and never said that before.

So I'm more than happy to send you a refund like I said. But I'd run as many scans as you can on your system. I can suggest a few if you'd like.

^^ format/reinstall windows on that machine imo

I don't understand how the c:/users file can be gone and the other programs on the computer still be able to operate. Unless perhaps the computer in question is running XP which doesn't have a c:/users file. It has Documents and Settings instead.

Thanks guys for the suggestions. Appreciate it. We actually got it worked out. We used ccleaner and re-installed HM2, and his system is working now w/ BCC. Really odd issue, but it got resolved.

bcc is working a lot better for me. Its picking up big sized pots now in which it wasnt before. I still can not find the users folder but things are working a lot better.

I played a 325 session w no errors. And then a 525 hand session today with 1 error. It missed an all in hand where i doubled up. It says i played 525 hands but then when i view all hands in active window it only brings up 458 hands for some strange reason when i click all hands in the active session window to view the hands.

And the total it was off was 170 not a full double up. So maybe it is missing some random hands.

I am sending the zip folder w the log files. I am running 2.07.2 version

thanks for the help you and brian tried to give me to resolve the problem. much appreciated. you guys give good help with your service.

Will there be any updates that fix the card catcher having to be open first? It can sometimes be an issue for me later in the session where either bcc doesn't recognize a table or stats get combined in my hud. In the past i've found completely quitting bcc and hem2 and restarting them worked to get the table recognized again. If this is just the way it has to work then that's fine, i just thought that i'd ask.

Active sessions will sometimes be off. Could be time offset related (usually the case), could be filter related.

Missing a hand though, def send that. We haven't seen anymore missed hands since the 7.2 update w/ our testers or from customers. So if you do have one, then yes, please let us know.

Short answer is yes. Long answer is it's actually quite complicated because the commands are coming off their server from a web browser. It's the same reason you can't use mods on Bovada anymore. One of the developers had an idea for a work around, but we just wanted to get these other things worked out first.

Are you using 7.2 version because you shouldn't see it stop working. If it doesn't see some table (I know you play long sessions), please let me know the table name. It's usually something simple w/ how the table title is being named. I haven't had any other reports of this to date, but it would be a simple fix. Thanks for letting me know.

I just tried to update bcc to 2.7 after seeing my hud was no longer working after the bovada update awhile ago.

I get the following error

DeleteFile failed; code 5.
Access is denied


When i run the installer it also tells me i need to close bcc application, but it's not open (otherthan installer obv)
tyty

I'm having issues with BCC not recording some hands into my HUD while playing and it also doesn't record all hands into my PT4 database. For instance, yesterday it showed that I was +405$ in my sessions but i was actually only +280$. I just started using BCC, does this have to do with the fact that I'm still in my trial period of BCC?

Your virus scanner or firewall program are blocking it. Iv'e actually never seen anyone have this problem to date, but clearly if it's not allowing the installer to delete a file, it's a permissions issue. I'd re-download, and I assume you mean 7.2 not 2.7, and then just install on top. If it doesn't work, then use windows uninstaller to uninstall and re-install. But I've honestly not seen that happen yet.