Downloaded the latest update. The hand replayer worked for one hand but won't open again.

Yeah same issue with the replayer here.

Did you import the hands with 1.11.07?
Please create a new database for a test and import some testhands - is it the same?


Which HM version? We had a EV calculation bug in some 1.11.05x releases.

Can you create a new database too and import the hands again to check it?

Thanks, we have confirmed this bug and are working on a .07a update to address it.

Norton. When I tried to open that .exe my internet security thing didn't like it at all and blocked it or something.

I read the above post about norton/similar programs. If that for a "quick fix" or am I 100% going to do this? I'm not very happy about doing all that..

not all of the new stats in 1.11.07 have appeared in my hud/popups from my database, i think it works for some of them but the more specific BB vs steal from... stats don't appear. Do I have to re-import my whole database to get them to show up?

1.11.06c I think.
How do I create a new database ?

Woodys - I use Norton Anti Virus and I had the same exact problem. Here is how I solved it.

Open up your Norton software and go to Settings. In the center of the page you should see AntiVirus and SONAR exclusions. Configure your "Items to Exclude from Scans" and "Items to Exclude from Auto-Protect and Sonar" to exclude RVG Software. Do this by clicking on the blue configure link to the right of each line then click add and find RVG Software within your program files (click on drop down menu next to computer, then click on OS (c, Program Files (x86), then just add the RVG Software folder. Make sure you have the include subfolders box checked.

Then reinstall the newest version of HEM again. This is what worked for me. Sorry if my answer is a bit drawn out but I am not a computer tech.

You need to configure your Norton so that HM is not blocked, see jessieps post above

We are still working on some of the new stats. 1.11.07a was just a quickshot because of the windows problem. You should wait for 1.12.0 where all the stats will be fixed before creating a new database.

http://faq.holdemmanager.com/questio...elete+Database
After this you need to reimport your hands: you find them in the archive folder (default c:\hmarchive). Please use the import file / import from folder functions to read the hands.
If you are using notes and/or tourney summaries you need to export them from your old database and import them into the new database too.

just downloaded v1.11.07a, but cannot have access to cash game preflop cards, still have the same message ("an exeption...")

Must be a different problem, can you post a screenshot please?
are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? and if yes which ones?

Hi,

sorry if this question is already asked.

I am running version 1.11.06d.
Currently HEM does not sees a difference between stars turbo's and stars ST.
Can you give me a hint what I need to do (ie how I need to set up filters) to ensure my tourney results tab only takes into account the turbo's or the ST?

Thanks.

In the filter by tourney results on the left, go to speed, then select super turbo.

quick question:

my pc is ****ing around so bad, gotta format I guess.

I know I can backup HEM data and restore it later.

Marked hands wont be marked anymore when I restore right? Basically it only backups the results like the graph/reports information, etc right?

Also do I still have to use the same postgres when reinstalling as I had when I backed up my database?

I DO have the hands which are marked as HH's saved in a different folder, but I cannot import them when I restored the database as I will dublicate my winnings, right?

Thanks for suggestion; sad news is, I already tried that one before I posted here.
More specific; ST filter gives 0 tourneys / turbo filter gives 0 tournyes / normal speed gives all my played turbo + ST.

And such, I came here.

Oh okay, sorry for assuming you were a newb. That sounds weird. Updating to the most current version couldnt hurt.

I am trying to get my HUD to work on WPTPoker (Party Skin) but it wont come up. I have the newest update, my WPT is set to run as Admin, I have tried using the table finder, not sure what to do now, plz advise.

Updated to the newest version that fixed the win7 error, but now when I load hem, it crashes instantly. The small window comes out and goes to not responding pretty much instantly.

I have PT3, I want HEM, should I wait for HEM4?

I updated the win7 fix too and can't review my hands. It works for a bit then stops. If I restart HEM it works again for a bit then stops again.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

If that doesn't fix the issues, please reproduce the problem and attach a screen shot - http://graphicssoft.about.com/cs/gen...screenshot.htm

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


I think if you use our internal backup/restore system it will restore marked hands along with HUD notes, etc. To use our internal backup/restore HM and SQL both must be currently installed on C:\ drive and you will need to use the same version of postgresql to restore the backup file.

If you’re doing a clean reinstall or moving HM to a new computer you should consider the following:

Make sure you do a manual backup of everything and save any/all original hands also.

We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questio...up+%26+Restore

This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:

Export and Import your Hand Histories and/or backup and restore your database

http://faq.holdemmanager.com/questio...6+Export+Hands
http://faq.holdemmanager.com/questio...store+Database

Export any custom HUD configs - http://faq.holdemmanager.com/questio...ort+HUD+Layout

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg

See this FAQ http://faq.holdemmanager.com/questio...ation+Benefits on how to reset your code

And finally
http://faq.holdemmanager.com/questio...g+Preferences+


If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).


Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.


1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


If you are still unable to get it working Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 13:00 - 22:00 GMT, 7 days a week.


Which Firewall, and Anti-Virus are you using?

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

http://faq.holdemmanager.com/questio...g+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works


Please stay tuned to the Hold'em Manager blog where we will start releasing official information about the HM2 beta program.

Within the next two weeks, existing Hold'em Manager customers will receive an email advising them how to enroll in the HM2 Beta program.

Although a final decision has not been made on the cost to upgrade to HM2, recent purchasers of Hold'em Manager will receive a discount off the standard upgrade price and anyone that has purchased Hold'em Manager since May 1st and thereafter will receive an upgrade for FREE.

An announcement will be made at a later date as to when the HM2 beta program will be open to the general public and when HM2 will go on sale


.07a will fix the replayer problems.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Awesome, so no reason to wait since if I buy now the upgrade is free.

Quote:
Originally Posted by RedGladiator
I updated the win7 fix too and can't review my hands. It works for a bit then stops. If I restart HEM it works again for a bit then stops again.



Sorry, i'm a computer ******. I have recently updated to 1.11.07 is this different to .07a? or is this the same thing

.07a was released after .07, to address the replayer crash issues. Sorry, I was offline yesterday and most of today so it did not get posted to this thread yet - http://forums.holdemmanager.com/rele...l-release.html