Thank you very much for your advice. I'll try and fix it now!

This is not possible as you can only view the hand from either players perspective.

You can purge hands from your database by site/date/stakes. Please see this FAQ.

http://faq.holdemmanager.com/questions/197/Purge+Hands

Not to hijack what you are trying to accomplish, but how do you put the horizontal bar after each stat? That would be soo much easier to read like the way you have it.

To change the separator go to HUD Options ---> Table Preferences ---> Separator char

thanks for reply...

On ongame, the cash table is working but not the SNG..

Im having that problem again where each time a new table opens up, the HUD stats are not under the right names. This problem is happening even when, fix my stats position is checked or unchecked.

It is possible to make notes window always on top? It would make taking a note so much easier than now...

any ETA to the improved note system?

I went to open my HEM today, and I got this error message:



Help guys?

I downloaded the first time installer, but I have a problem, I need to install postgres into a SSD, while your installer installs it on a default directory, how do I change it?

You can't change the postgres location in the HM installer for some weird reason - you have to install postgres manually by downloading it from http://www.postgresql.org/ (after uninstalling the version HM installed for you) if you want it someplace else.

Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right-click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe

ty, I tried but I failed....
connection error

I will format my pc and then retry

I have some weird issue with my HUD. When I sit down the stats are shown right but once I played the first hand they are under complete messed up showing the stat box under the wrong players...

I already clicked the "fix my stats position" but that didnt help at all.

how do I set up my omaha HEM on my new laptop??? had used it on my old desktop for a few months.

:S

They're already ticked.

I just reformatted and installed windows 7 64bit and have been having a few problems with HM. I got lots of error messages the first time I launched it and when I click Import it gives me the message "Couldn't find cards0.png". During play it doesn't show the cards in the replayer.

There's no HM in my All Programs or the windows uninstaller program so I couldn't uninstall it properly. I ended up deleting the folder and tried installing the latest beta but that didn't work either. Any ideas?

This is usually a firewall or windows update issue.

Which Operating System, Firewall, and Anti-Virus are you using?


Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questio...ender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - http://www.microsoft.com/security_essentials/

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

*If UAC is enabled you have to Right-Click > Run As Administrator when you Start/Stop the service.

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questio...ender+Problems

Please try following these FAQs, step by step:

1) http://faq.holdemmanager.com/questio...rt+PostgreSQL+
2) reinstall the same version of postgresql, using the same \data folder - http://faq.holdemmanager.com/questio...g+Old+Database
3) http://www.holdemmanager.net/forum/s...ead.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloa...ager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

[php]net user postgres /delete [/php]

4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloa...3.9-v1.0.7.exe

Install it to a new path such as C:\PostgreSQL\8.3 instead of the default installation path.


If your windows user name has any unique 'cyrillic characters' you will need to create a new windows user and install postgresql under that user. Then you can delete the windows user once it is working.

Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and name it 'temporary'.

Log in to the new 'temporary' windows user account, and install postgresql.


That 'fix my stats' option is for sites that don't have preferred seating options. It will cause the hero stats to show in the spot (top left corner) on every table, regardless of where you are seated.

What site? Some sites are different than others, but in short:

Configure your pokerclient preferred seating and seating preferences in HM accordingly.

http://faq.holdemmanager.com/questio...ferred+Seating

1) Open one Table, play at least one hand.
2) Move the stats with the right mouse key to the correct positions.
3) Table manager -> File -> Save positions
4) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.


The same code can be used on 2 pc's at once and can be reset as often as needed.

Please try using our site to register your current/new license. If your code isn't there already you can upload it manually and then reset the code whenever necessary.

https://www.holdemmanager.com/store/login.php

To get your current license from your running installation of HEM: Help > Show Serial Number

If you have lost the code entirely you will need to ask our sales team to search the archives. Please email your details/questions to sales@holdemmanager.com.


If you’re doing a clean reinstall or moving HM to a new computer you should consider the following.

We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questio...up+%26+Restore

This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:

Export and Import your Hand Histories and/or backup and restore your database
http://faq.holdemmanager.com/questio...6+Export+Hands
http://faq.holdemmanager.com/questio...store+Database

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg

See this FAQ http://faq.holdemmanager.com/questio...ation+Benefits on how to reset your code

And finally
http://faq.holdemmanager.com/questio...g+Preferences+


If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).


Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questio...ender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - http://www.microsoft.com/security_essentials/

That is all the security I have on both of my personal computers (that are online 24/7) for the past 18 months.

AVG Free AntiVirus or Avira Free Antivirus are good options, but their 'internet security' bundles/suites are not.

If you feel the need to pay for security I would suggest ESET NOD or Kaspersky.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

http://faq.holdemmanager.com/questio...g+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works


If you have problems with any of the steps above, or the problems persist after following my instructions, Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.


Download the full installer and run it again. It will over-write all/every file, so if you created any custom huds, etc, make sure you export them or back them up first. Once you have ran the full installer again it should appear in the programs list. At that point, if you still receive the cards0 error:

If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

http://faq.holdemmanager.com/questio...g+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

When i start holdem manager my screen gets black.
(When i hit esc it gets back to normal but HEM doesnt start.)
This hasnt happened before.

Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right-click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questio...ender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - http://www.microsoft.com/security_essentials/


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

http://faq.holdemmanager.com/questio...g+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

When I try to change my HUD configuration (Player preferences - Choose configuration) nothing happens. It worked when I changed it from default to another one I did for HUSNGs, but now I'm trying a new one and nothing else changes (I can't even get it back to the default one).

I just re-installed XP and had HEM on a different partition, I reinstalled PostgreSQL too. I thought I had installed all the .NET updates? I'm not worried about recovering my old databases, I just want HEM running again.

Here is the code:

I just had a remote support with a customer on betsafe and he had to use the Table Finder for every table he played. I tried resetting all his HUD files to default but it did not help.


1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


it is working now for my SNG tables but every time i play at a table, i will need to use HEM table find to repeat the same steps to make HUD work on the ongame betsafe. I think the problem could be the recent ongame updates, that put all HH for most skins at the same location at C:\Documents and Settings\Windows\P5JavaClientSettings\handhistory\ , therefore, HEM doesn't know it is a ongame skin, please help, it is a painful experience to repeat the same table finder thing for every SNG table I am playing.

Thanks

My results for tournament tracking aren't accurate. It seems like the tournament tracking in general is off. I can spot this easily by running the report for MTTs with 180+ players, and it says I've played 63 in the last year, which is way lower than the number of MTTs I have played while importing into HEM.

I have no idea what data you need from me or how I can fix this, but this is a huge concern because it essentially means hands are missing. I also tried to look for hands I remember from trnys that aren't recorded and I can't find them.

This might sound dumb or like I'm missing a fundamental aspect of using HEM, but if I can't get this to work then the application isn't really of any use.

It is HEM hand graber and HUD working with bodog? thanks