Originally Posted by azulfat
Hi,I am having epic problems with postgres SQL? It won't work and the help video did not cover the problem?i get a pop up that says ptgsql cannot connect,with the three option buttons faded apart from cancel?so I have no options?no start again and no reset password? I sent an email to hem and received no reply,with I was a little shocked at annoyed about,not a good way to treat a potential customer :/! So i was sent here by a link and hope u can help please
Did you check your spam inbox for our reply? Sometimes our replies can get filtered by your email provider so they don't make it to your inbox. If you PM me your email address you sent your message from I can search our system to see what happened to your email you sent.
This is usually a firewall or windows update issue.
Which Operating System, Firewall, and Anti-Virus are you using?
Please try all the following steps - http://faq.holdemmanager.com/questio...rt+PostgreSQL+
If you continue to have problems, Please email email@example.com
, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer
. Please let us know what time zone you are in and what time/days are convenient for you.
Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature http://www.update.microsoft.com/wind...&&thankspage=5
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version http://www.holdemmanager.com/store/d...ds-manuals.php
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue