Originally Posted by Setcho
I just got HM2 and I have a head ache already. Does any of you guys on the HM2 team do paid support over Skype so I can get some help setting it up?
What specific problems are you having with the setup? Are you having problems getting the hands to import and HUD to work?
Please update to the latest stable internal version - http://www.holdemmanager.com/Downloa...AutoUpdate.exe
*If that doesn't help, please answer these questions - http://hm2faq.holdemmanager.com/ques...es+not+work%3F
Please email the answers, with a link to this thread and your forum name, to firstname.lastname@example.org
If we can't help you getting it to work with those answers via email we can schedule a remote support session with one of our techs to help iron out the kinks. To reduce any back and forth emails with our support team make sure you include the following details when you send us those answers via email:
Please let me know what time zone you are in and what time/days are convenient for you, so we can schedule a Teamviewer session.
Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer
Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature http://www.update.microsoft.com/wind...&&thankspage=5
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
3 - Please allow us full access otherwise it slows down the speed at which we can fix the issue