I'm not sure what you mean by "scanning tables." Can I turn this function off? I'm using 2.0.0.7053

Hey Fozzy I have just sent you a pm with a new issue. Thanks.

Arent you talking about the table scanner crashing? The table scanner scans the tables and if it detects you at the tables it crashes?

Thanks for the help fozzy

After 8 months trouble free use I've suddenly hit a major problem with HEM1 on my PC (XP) and it won't start up, saying there is no licence. Since I've actually paid (and got a licence key for HEM2) I've tried to upgrade...same problem. I've uninstalled all instances of HEM1 and HEM 2 from my PC and started from scratch....same problem. HEM2 runs fine on my laptop (W7) using the licence, I have purchased.

After three days the customer support has been...how should I put this nicely...slightly worse than useless. Anybody on here help?

I'm using HEM 2 for few months now, and today I noticed that my NET WON stat in session bar is off
anyone has the same problem?

I have a pretty anoying problem with HEM 1 (1.12.10)

It doesnt track 1st place prizes for the hypers on Party Poker however it tracks 2nd place prizes just fine.

Makes me wonder how accurate the AIEV Line is when Hem doesnt track the prizes right (after editing 1st places winnings per hand I mean).

Thanks

I noticed the PM and will try to reply later today but I am very busy with a lot of high priority testing so it may not be right way.

Please send us some screen shots and a detailed description of the problem via email along with a log file.

Please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the log with any screen shots that will help to explain the problem, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Did you email us the log.txt and reg.log files? If you can PM me your email address I can review your email history to make sure our level 1 support techs are giving the proper responses.

HM1:

1) Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://faq.holdemmanager.com/questio...es+in+Windows+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
2) Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)
3) Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic)
4) Update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.


HM2:

Please try all the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have registration issues, please send your Reg.log and log.txt files as explained in the last step.

What site? What games? Which HM2 version number?

Please reproduce the problem and attach a screen shot showing the differences between the Active Session tab and the Reports > Sessions tab - http://graphicssoft.about.com/cs/gen...screenshot.htm

Please zip and email the problem hand histories from that session/day, with a link to this thread and your forum name, to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31).

This is mostly fixed in our latest internal build but we are still having problems with 1 or 2 of the games in our test sample.

- Try to install the latest internal update - http://www.holdemmanager.com/Downloa..._22Jul2012.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips


If you continue to have problems, please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com and reference this bug:

HMONE-79: Party Poker - New SNG-Format - missing Winnings

I'm running Bootcamp on my Mac and I'm not sure if my folders configuration is off or something, but I think my HM1 and HM2 are feeding me different stats. For instance, I just had my HM1 HUD up and my stats for some player just showed 360 hands (should be much more, FWIW) and then all of a sudden jumped to 165 hands. I have never had a pain-free session with my HUDs for either HM1 or HM2 whether it was some sort of crash, lag, or bad hand feeds. Is there anyone on support or something that could help me with my issues?

Also, which version of HM2 should I be running at the moment? I currently have version 7053.

Fozzy thanks for the reply. I'm away for three days and have a remote session with your support scheduled for my return. Hopefully that will resolve all issues...if not I'll get back to you.

If you interested...I'll make two points.

1. It's pretty annoying the same automated response everytime you send support an email, even if you are just replying to one they have sent. Seems a pretty unsophisticated helpdesk system to me.

2. It's not good customer relations for your techies to assume everyone with a pc is completely computer literate, so when they (the customer AKA me) do send in the files you mention (twice) it would nice to get some sort of plain language response...something like, "hey, we got the files, thanks we are looking at them". All I got was two more copies of your automated response.

All meant constructively, and sorry if my initial wording was a bit harsh.