I have just gone back to microgaming and HM2 isn't importing hands? Does it not work anymore?

They are no longer writing hands from the point you don't contribute to the pot so we can no longer support these cash game hands - http://www.mpn.poker/blog/closing-a-few-loopholes/

Microgaming has made a decision to not provide cash game customers with all hand histories for games they are seated in. They also stopped writing anonymous hand history files but we never supported a HUD on those tables. Even though a Microgaming cash game player has posted blinds for the round, they will now only provide customers with a hand history if the customer directly contributed to a pot. We are no longer importing Microgaming cash game hand histories because many stats are significantly skewed as a result of the Microgaming decision to not provide hand histories on all cash game hands. We will continue to support Microgaming tournaments as all players are provided with complete hand histories.

See this forum thread/post for more details about these changes and links to older builds if you roll back HM2 - http://forums.holdemmanager.com/gene...ml#post2485729

Fozzy71
Customer Support

I thought that it imported hands when you put money into the pot? It used to before I left which was after the change.

The older builds linked in that forum post (that were current when they changed their hand histories) will still import the hands. Because of the incomplete hands the report and HUD stats will obviously be severely skewed so we updated HM2 to no longer import the hands (the inaccurate stats could cause costly mistakes at the tables).

Fozzy71
Customer Support

Ok cheers can I use the old version indefinitely because I don't use a HUD I only want to track results?

Edit: Sorry I will read the thread and see what's what

Yes, unless they ever change the hand histories further that breaks the importing of them in the old builds, and assuming you aren't playing on other sites that you might need fixes in newer builds for.

Fozzy71
Customer Support

If I import a HM2 HUD with custom stats that I made in NoteCaddy into the HM3 beta, will they work in the HM3 HUD even though it doesn't have NC?

The HUD should import but only the default HM2 stats that we mapped to HM3 will work. The custom NC stats will not work until after NC is added to HM3.

We would prefer all HM3 beta questions/problems be sent via the HM3 software Send Feedback button (left side bar or Help menu) or by creating a support ticket on our site during this early phase of the beta period. Once HM3 is in open/public beta testing we will be adding some sub-forums for it to our site.

Fozzy71
Customer Support

Hello Fozzy,

I received an email saying 'Purchase receipt - Success' for HM3 Beta. I can also see this in my HM account online. However, I can't find a link to download the Beta.

How does it work?

PM sent.

Fozzy71
Customer Support

I multitable so want to save some time on decisions.
Is it possible for holdem manager to tell me what position I am in.
Sometimes I'm in HJ or LJ etc and I'm not sure which one or what position villian is in.
I would like for HM to tell me UTG etc etc or even numbered like 1 for BB 2 SB 3 Button etc etc. Is this possible?

Our software does not do this but there are some other third party software programs that do it I think depending on which sites you play.

Fozzy71
Customer Support

do you know which ones? I got sharkscope also not sure if they do it?

I do not know if SharkScope has that feature. I think Table Ninja 2 might and possibly Table Tamer but I am not positive. There are likely other programs that do it as well but I don't really follow those types of software any longer like I used to when I could play ROW sites.

Fozzy71
Customer Support

Hey , my HM2 got a problem.While yesterday it was okay , loading in about 10sec today it needs at least 5 mins.

https://gyazo.com/52c167a2df145eab3f80dbaa1ecaed96 This is what i see when i am trying to open it for 5 mins.

Also i tryed to reinstall it , as a result now i dont know how but all my hh are lost.

Reinstalling HM2 should not affect your postgresql database. If something else damaged your database your original hands should still be in the archive folder so you can recreate your database. This is why regular backups are a good idea. If your database becomes corrupt, or you have hardware problems, you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup. Here is a FAQ explaining how to backup your database and all settings in one easy step.

Regarding the problem shown in your screen shot:

Please make a backup of your settings and reset them as described here.

If that does not solve your problems please close HM2 and try to copy all files/folders EXCEPT FOR \Database and NoteCaddyDefinitions from C:\Users\UserName\AppData\Roaming\HoldemManager* to a new \Desktop folder. This will cause you to lose all of your settings but it will hopefully solve the problem.

*If you can't see it, turn off the windows option that is hiding that directory.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Fozzy71
Customer Support

Looking at a player group for HU in a SNG:



Here from SB they have VPIP 74.2% and PFR 44.2% but how do I see the percent they shove all in?

I added 'Allin Preflop' on the far right, but this is described as "pct of hands when a player was all-in preflop and saw showdown" so I assume not what I want? Maybe I can say if WTSD% is 58% then 16.7=58% so 28.8=100%?

You can't do this in HM2. If there is no showdown HM2 doesn't consider it an all-in.

Edit to add: HM3 has a FacingAllInBet filter so you can see hands where you fold to all in bets as well as call so you should be able to do what you want in HM3 with some filtering.

Fozzy71
Customer Support

Ok ty.

I will do it manually by adding a "preflop open raise size greater than x" where x is a commiting amount for each scenario, then use this number of hands (instances) and divide it by the total number of hands without the raise size filter (opportunities).

I added an edit to my post above while you were replying:

Edit to add: HM3 has a FacingAllInBet filter so you can see hands where you fold to all in bets as well as call so you should be able to do what you want in HM3 with some filtering.

It won't help with HM2 obviously but it should make this easier for you if/when you start using the HM3 beta.

Fozzy71
Customer Support

Getting this error, loading a player group as an alias:

Did you create the alias via HM2 or did you use an alternate method for creating a large alias?

This is usually a firewall or windows update issue and the following guide gives a step by step guide.

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

Fozzy71
Customer Support

I used NoteCaddy to make it, not certain how big it is though, probably 1k+ people.

I was afraid of that. Did that alias work in the past or was this the first time trying to use that alias after creating it? If the latter it may have damaged your database/connection. Make sure you link to this thread and give your forum name when sending the logs.

Fozzy71
Customer Support

Thanks, but I will just delete the database and try again, creating a smaller player group, until it doesn't break. That should be OK?