Is it normal that when i look into my processes running of windows task manager, i have like 15 instances of postgres.exe?

I downloaded the latest "beta" version yesterday or the day before i can't remember exactly

Completely normal and you can have 20+ postgres.exe processes running at times. This is just how postgresql works.

Fozzy71
Customer Support

I'm having a bunch of issues with either HM crashing or causing ignition to crash-nearly every day...no idea why or how to stop it...help?!?!

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

Fozzy71
Customer Support

Recently, I've exported all the hands from 2017 that I had on my laptop because I'll be going abroad for a while.

Something doesn't seem to add up because I'm missing small amount of hands here and there every month on my laptop that I have on my PC.

Like for example, last March

Hands on my PC



Hands on my laptop after exporting them



Like, I've also emailed stars for my HHs and such and they've send them to me, but still, there's something that the HM2 on my laptop is not picking up or something.

Also, I've checked all the filters and nothing's checked and don't really understand why there's always some hands missing for each month.

Weird thing, the date format as you can tell by the filters is not the same on the HM2 laptop so i was wondering if that could be the issue?

I'm unsure about how to solve this problem which I've been trying to do these last few days.

Thanks for your time

The date formatting is likely due to the windows region and language settings being different on each computer.

Have you tried importing the original hands from your C:\HM2Archive folder instead of exporting them? That is usually going to be more accurate than exporting them but the most accurate should be what you did when requesting them from stars. If you want us to investigate this you would need to send us a backup of the original database, a copy of the exported hands and a copy of the hands stars sent you.

Please create a support ticket via the Contact Support link and attach the requested files with a link to this forum thread and your forum name. When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

Fozzy71
Customer Support

I have Omaha 2 mico how to upgrade to holdem as well?

I'll try this tomorrow and let you know if it works before sending all the files.

Thanks!

Please see this FAQ to upgrade HM2. If you have any problems or further questions please email your questions to to our sales team via the 'Contact Support' link.

Fozzy71
Customer Support

I have just purchased holdem manager(the 99.99 dollar version) and Im having trouble using it. The hud isnt working and only 4 hands appear on the reports tab even tho i've played a few hundred now while using Hem.

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands.

*Note that we do not support play money hands so you must test/play real money hands when using HM2.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder if you are playing regular non-zoom type tables.

If you continue to have problems:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Hey i am looking to add the stat cold 4bet from the bb and i cant find it on HM2.Can you help me find it?

This stat does not exist in HM2. There is 'Raise vs 2+ Raisers' but it includes all 4,5,6 cold bets.

Fozzy71
Customer Support

That would be a question for the BOL Card Catcher developers. We can not provide technical help for unsupported sites/networks as we do not design our software to work there or test there with all of the third party tools.

Fozzy71
Customer Support

Fozzy , this stat shows the range?

It is a percentage stat like most of of the other stats in HM2.

'Pct of time player raises preflop when facing two or more raisers (cold 4Bet+)'

Fozzy71
Customer Support

Okay , got another question too.Do you know if at HM2 , the stat "sb 4bet range" refers only to sb 4bet range BvB or it is this + sb cold 4bet?

It should be only for Blind vs Blind.

Fozzy71
Customer Support

Hello, I have recently installed HM2 and when i try to pop up the stats in the HUD it doesn't work all the time.

Are you referring to the actual HUD or the popups you get when hovering over or clicking the HUD panels?

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

lets try this way sorry for being unclear in my last message when i click http://imgur.com/a/SX0OJ here nothing happens, i mean it's random sometimes it pop ups sometimes it doesn't. i am a newbie a friend is guiding me, but he pointed me to you so if u need the info from the 12q i will answer it in the next mail

Is the problem that all of the stats are dashes or that when you click on the HUD the main popup doesn't show? It sounds like the problem is the latter but with no stats being shown in that HUD I need to be sure. Answering the questions so we better understand the problem and sending those answers with the requested logs is going to be the best way to start honestly but I do have one more thing I can suggest to be sure your HUD/popups or settings are not corrupted:

Please export your HUD's in HUD Settings > HUD Designer.

Then delete the prefs.xml file in this folder:

Windows 7/8/10, Vista

C:\Users\[Username]\AppData\Roaming\HoldemManager\Config

XP

C:\Documents And Settings\[Username]\Application Data\HoldemManager\Config

To see these folders you may have to enable hidden files.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch or import an older backup of that HUD config that was created before the corruption. If you have to rebuild the HUD and don't have a backup/export of your HUD from before the corruption occurred you can try to find a similar HUD to use as a starting template from our HUD Repository.

If none of that helps please send the answers/logs, etc from my previous reply in a support ticket so we can better assist you.

Fozzy71
Customer Support

does holdem manager 2 small stakes version work with 2nl at 888 poker?

Yes, it works on all supported sites up to NL50.

If the HUD is not working for you:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

Thankyou