My bounty tournament results are good when I make a new database and import old tourney files. The newly imported always say i made big cashes. What could be the cause? same thing on different computer

Does it only happen when auto importing for live play? Which site or sites are you experiencing this issue with?

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor

If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

Could it have something to do with pokerstars.be ? I've sent HH before. If its not fixable just tell me

It could be site specific but we should be able to fix it if you send us hand histories and tournament summaries as requested and tell us if it only happens when auto importing or also happens when manual importing.

Fozzy71
Customer Support

If I use "t" as hud separator how do I get rid of space between stats? Few mm in between is enough, but 1cm is too much lost valuable table space.

Unfortunately there is no adjustment for the spacing. The 't' separator attempts to line up the stats in a grid format and you can't adjust it any beyond that.

Fozzy71
Customer Support

Okay so I have used the table finder to bring up the HUD on these MOSS tourneys a few times and it has been working. Then today it just stopped properly importing the history.

I am playing in a 6 max tournament right now and only myself and one other player at my table has a HUD that is working. Everyone else is showing 0 hands and stats in their HUD. When I go to the active session tab in my tournaments, the current tournament is being shown under the table finder yet no hands are being recorded in the session summary or hand history.

I loaded up some cash games and they are working fine as usual.

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

Well, it seems to have only been an issue with that particular tournament that I was playing. Registered for a couple more and it was functioning as normal. Could it have been because it was a bounty tourney?

If I continue to have any additional problems in the future I will follow the above steps. Thanks.

I am not aware of any issues specific to those games so we will need to see logs, screen shots and hand history files if you have those problems again.

Fozzy71
Customer Support

We have found an issue with HM2 HUD on Pokerstars Zoom tables after the latest Windows 10 Creator's Update. We are investigating and will have an update available asap.

Until our next beta update we suggest you do not install this Windows Update. If you already installed it and are having these problems we suggest you run the restore/recovery Windows option to the previous Windows Update version.

These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Fozzy71
Customer Support

having 2 problems.

Firstly I multitable on different sites. Stats are perfect font size on most sites.
But when I play microgaming and a few others the stats are far too big and cover the players. Is there a way of just changing the font size for specific sites.

2nd problem HUD doesn't appear for some sites mainly ipoker sites

1. Make sure your poker client is closed and right-click on the shortcut icon for the client.
2. Select "Properties" on the menu that pops up.
3. Go to the "Compatibility" tab.
4. Under Settings, put a check in the box labeled "Disable display scaling on high DPI settings."
5. Use the "Apply" button to save this information.

Use the following instructions to do the same for Holdem Manager to 125 or 96/Normal - http://hm2faq.holdemmanager.com/ques...g+DPI+settings

Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

Add the folder in Site Setup.

C:\Users\username\AppData\Local\skin\data\playerna me\History\Data

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Please see this FAQ on how to use table finder.

If none of that helps:

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

Hello,

I need help uninstalling HM2 app Tiltbreaker. The program will not uninstall off of my system, is causing performance issues, and causing PokerStars to crash unexpectedly. This program has lost me thousands of dollars and I can't even play on PokerStars at this point. Plz help

They have not been a part of our app ecosystem for about 2 years now. Please direct all support questions to support@tiltbreaker.com

Fozzy71
Customer Support

Fozzy,

I downloaded Tiltbreaker because it was an app sanctioned by a trusted provider, HM2. After downloading the app and noticing that it was crashing my system I attempted to remove Tiltbreaker using the uninstall file. The uninstall was not successful because I believe Tiltbreaker is designed to be uninstallable, and users must contact Tiltbreaker support to uninstall the app (or this is what I gathered from the now defunct TB support thread). Tiltbreaker support no longer exists, so now I'm stuck with an app that crashes my PC and I'm unable to play poker until I buy a new PC or remove Tiltbreaker. Not to mention the >5k I lost from disconnects and lost playing time because of prior TB crashes.


I think it's a bad policy for HM2 to sanction a product and then deny responsibility when the product proves toxic (assuming my issue is not unique).

All I'm asking is that someone from HM2 track down the file I need to get Tiltbreaker off my system, and for HM2 to maybe write a note in the thread saying that Tiltbreaker has serious issues. If there are even a handful of HM2 product users in a position like me, this seems like a good use of company time.

I didn't realize they had completely disappeared. I will check with the rest of the testers and support employees to see if anyone else knows and if not can check with management but I am not sure what we can do on our end as we have not had any dealings with them in 2+ years.

Until I hear anything else on this topic the only thing I can think to suggest would be a reformat/reinstall of Windows. While not ideal it would only cost you time to backup/restore your data and reinstall all your programs instead of the expense of a new computer.

Fozzy71
Customer Support

Thank you for your assistance

What kind of scum company designs their software to be uninstallable? Wow

Also to second what FOzzy said...you do not need a whole brand new computer. You can reformat and reinstall windows fresh if you can't get it off.

I am still waiting on more feedback from the rest of the team. I thought they might have had a special uninstall tool but I did some searching and found this on our forums:

You cannot uninstall TB while you have a Bankroll rule in place or during a session/day. This is to prevent rule tampering, so TB is working 100% correctly there.

Do you have a bankroll rule configured? Have you tried to remove the bankroll rule then uninstall it?

I believe they had some settings in place, or required a special uninstall tool, to prevent people from uninstalling it while on tilt as mentioned above.

Fozzy71
Customer Support

I've read their FAQ. I don't have any bankroll rules or any other rules configured, let me continue to stress that one of the first things I did was uninstall tiltbreaker from my computer using 'uninstall a program' from windows control panel. Unfortunately tiltbreaker still was not uninstalled and it continues to run masquerading as a .dll windows process. I don't think my issue is unique, see this page of posts in the tiltbreaker thread: http://forumserver.twoplustwo.com/16...5/index58.html. Many users messaged tiltbreaker support for an uninstall file which gets the toxic software finally off your machine, but then support disappeared so we're stuck with it.

I think what Tiltbreaker did was try to prevent users from uninstalling tiltbreaker while on tilt. So they made tiltbreaker difficult to uninstall unless users get a special file from tiltbreaker support. Then tiltbreaker decided to stop answering support requests and tiltbreaker now causes crashes when run with pokerstars and is impossible to get off one's PC.

Needless to say the irony of calling this product "tiltbreaker" is not lost on me.

I have asked our management to reach out to TiltBreaker. Once I get some feedback I will re-quote you and post here as well as PM you to be sure you see our reply.

Fozzy71
Customer Support

Thanks fozzy. I received an email from tiltbreaker with the uninstall file, will let you know how it goes.

I see others in TB thread being tilted with same issue, maybe we should archive uninstall file somewhere so ppl have access?

Excellent. They haven't replied to me on the email that Jim CC'd me on. My plan was to put it on one of our servers and create a canned reply for our team if other customers need it in the future. Can you put it on dropbox or filedropper and pm me a link to download it from please?

Fozzy71
Customer Support