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Old 06-01-2012, 12:06 AM   #28831
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Re: Latest HM1 Internal for Lock and Zoom

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Originally Posted by wayneking7 View Post
Has this build fixed the issue with the new 6max HT buyins on stars?
No, I don't believe so. We are (finally) trying to hurry up an 'official' 1.12.10 release for HM1 because of the latest stars/lock updates. I expect the 60/200 HT bug should hopefully be fixed in the following 1.12.11 update.

The assigned internal ticket # on this issue is HM-4381: Stars HYPER SNG with incorrect Winnings or missing EV

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-4381 Is Resolved" in the subject line and body of the email.
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Old 06-01-2012, 12:07 AM   #28832
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Re: Latest HM1 Internal for Lock and Zoom

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Originally Posted by bleffo19 View Post
this worked for me, tyvm. didn't need to use the dropbox file. funnily enough my antivirus immediately identified it as a suspicious file and deleted it (dropbox file that is)
Yes, the dropbox dll file was a workaround until we could add it to the normal update patch. Most antivirus programs dont like dll's or dropbox. Thank you for letting me know everything works now.
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Old 06-01-2012, 12:12 AM   #28833
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Re: Holdem Manager Support

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Originally Posted by ajryalls View Post
This worked for me, ty
Quote:
Originally Posted by Bgrind09 View Post
This did not work for me. My HM2 HUD is not working in Zoom.
Did you make sure to install the latest update BEFORE you did the dll file? Are you sure that HM and Stars were both closed when you did the .dll file manipulation? Please make sure you follow the directions exactly or it won't work. If stars/hm is open the dll file wont be replaced properly. If you replace the dll file before you update the new dll file you manually replaced will get replaced with the old dll file from the update patch.

If you continue to have problems, Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
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Old 06-01-2012, 12:16 AM   #28834
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Re: Holdem Manager Support

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Originally Posted by MmachineD View Post
I am using HEM1 and have downloaded the latest update 1.12.10a. I am playing on Lock poker now on the Revolution network.

Hands are being imported and the HUDs are coming up however they are not hovering over the correct players. When I go to move the hud on one table the hud located in that location on the other tables moves also. This makes it impossible to multi table and have all of the huds in the right location on all tables.

Is this something to do with the seating preferences setting? I don't see an option for Cake or Revolution in the drop down.
Quote:
Originally Posted by SPreston View Post
Thanks for the response, but I do not even see Cake or Revolution as an option anywhere (I am using HEM1). Am I missing a previous update?
For HM1 you MUST disable the Cake/Lock/Revolution > Options > Game > Seating > [ ] Enable 'always sit in specific seat' since there are no HM1 > HUD Options > Seating Preferences or Use For tab > Site: options for Cake/Revolution.

We hope to have these options added by 1.12.11 but they will not make it into the 1.12.10 release so you can't use preferred seating in the Cake/Revolution client until then.
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Old 06-01-2012, 01:32 AM   #28835
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Re: Holdem Manager Support

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Originally Posted by fozzy71 View Post
The Reports > By Stakes or Sessions should be accurate but make sure you add the new multi-currency stats to the Reports.

http://hm2faq.holdemmanager.com/ques...%7D+Currencies


Are you playing in multiple currencies? The Active Session tab currently only deals with $USD winnings and doesn't account for multi-currencies. We added an option to change currencies but you cant add multiple currencies to the hands grid like you can in the Reports.

Thanks!
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Old 06-01-2012, 01:34 AM   #28836
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Re: Holdem Manager Support

When I'm on the hand re-player how do I quickly copy the HH to my clipboard so I can send to friends on skype? I can't see an option for it anywhere
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Old 06-01-2012, 08:38 AM   #28837
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Re: Holdem Manager Support

Sorry if this is a stupid question, but does HEM1 and HEM2 work with Zoom poker on PokerStars?, is it easy to get working?
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Old 06-01-2012, 08:50 AM   #28838
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Re: Holdem Manager Support

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Originally Posted by MyironThumb View Post
When I'm on the hand re-player how do I quickly copy the HH to my clipboard so I can send to friends on skype? I can't see an option for it anywhere
At the bottom right corner: "Upload to....Export hand"

Quote:
Originally Posted by 1,000,000 View Post
Sorry if this is a stupid question, but does HEM1 and HEM2 work with Zoom poker on PokerStars?, is it easy to get working?
Yes, both support Zoom but because of a Stars Update during the last days you need to use this HM1 release: http://www.holdemmanager.com/Downloa..._31May2011.exe
and for HM2 please follow this steps: http://forums.holdemmanager.com/hm2-...rs-update.html
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Old 06-01-2012, 08:59 AM   #28839
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Re: Holdem Manager Support

Quote:
At the bottom right corner: "Upload to....Export hand"
I'm probably just being stupid but I don't get it. 'Export hand' just opens a file location box. How does that help me copy it to my clipboard and send to someone on skype? Isn't their just a button that can copy the HH so I can paste it?
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Old 06-01-2012, 09:04 AM   #28840
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Re: Holdem Manager Support

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Originally Posted by MyironThumb View Post
I'm probably just being stupid but I don't get it. 'Export hand' just opens a file location box. How does that help me copy it to my clipboard and send to someone on skype? Isn't their just a button that can copy the HH so I can paste it?
Sorry, i misunderstood you. You are right this button just writes the hand to a file. At the moment we don't have a export to clipboard function in the replayer, only in the hand viewer.
But its already written up as a feature request.
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Old 06-01-2012, 09:08 AM   #28841
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Re: Holdem Manager Support

red line not working on the 60s and 200s 6max hypers
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Old 06-01-2012, 09:54 AM   #28842
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Re: Holdem Manager Support

The Merge release is coming on 6/5........

http://forumserver.twoplustwo.com/14...e-5th-1205858/

You guys need to be all over this so as not to lead to any downtime for Merge.

TableScanner support also needs to be very focused on this because it is certain to affect the way TS reads the lobby.
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Old 06-01-2012, 12:46 PM   #28843
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Re: Latest HM1 Internal for Lock and Zoom

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Originally Posted by fozzy71 View Post
Here is the latest HM1 internal update for anyone on Lock (or any Cake skin) and anyone with HM1 Zoom problems on Stars:

http://www.holdemmanager.com/Downloa..._31May2011.exe
I have the release from a few days before May 31 and Zoom hand importation and Hud are running smoothly, thanks.

However, Under "Players" Zoom hands do not appear. I couldn't find release notes specific to the May 31 update. Does it fix this issue?

If it doesn't, I'd rather not mess with currently functioning HUD for Zoom.
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Old 06-01-2012, 02:31 PM   #28844
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Re: Holdem Manager Support

Hi I'm using HEM 1. Couple little things that are very annoying, both are about notes feature.
I play on Stars only.

1. I use the notes on HEM not the one on Stars, everytime I am taking a note, the action pulls me off my note writing. I went in the Starts options and changed the setting of "dont steal focus from chat and notes" but that doesnt work. What should I do to fix this?

2. I have sort of a notes system on a notepad file saved. I use that as a template with time, stakes and date etc... (what Grindcore does, in his videos)

I would like to be able to just "ctrl c" one time only and "ctrl v" whenever i write a new note on HEM. However, it doesnt work. I have to go back EVERYTIME to the notepad and select all copy and than paste on to my HUD to take notes. Why is that? Also copy/pasting notes from the Stars client to HEM does not work. vice versa.
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Old 06-01-2012, 02:47 PM   #28845
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Re: Holdem Manager Support

Here's the issue I have. My RPM client got crazy and deleted all the hand history files by itself. Luckily all the hands are imported into HEM1, but I don't have a backup because I always manually imported.
How could I export all the HH files from HM? It's about 1k sng. I want to be able to import them later again.
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