No, there is not. It was requested but was never a popular request so it never got added. I will suggest it for HM3 but at the moment I do not see it included in the HM3 Beta yet either.

Fozzy71
Customer Support

We do not have any short term plans to add any new networks at this time. When we decide to start adding support for more new networks again it will be done based on current pokerscout rankings and the popularity of the ticket in our system for the network.

Fozzy71
Customer Support

Yeah, Pokerskout currently has these two ranked as the number 2 and number 4 ranked sites for cash game action.

Quick Questions on this.


Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters


I use windows 10... so i don't do any of the above?



Which small portion of HM2Archive should i import? I see pacific, party and pokerstars folder when i click on import folder in the manual hand import tab on hand importing. So only do pacific or party?

It should be the same as Windows 10. The canned reply instructions I posted were created before Windows 10 but in general any instructions for Windows 7/8 should be the same for Windows 10. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+


Dive down into the folders farther for each and you should see the folders for years for each site. Try importing the \2017 folder for each site. If all goes well with the new database you can go back later and import the entire \SiteName folder to import the rest of the hands for those sites from the other years. HM2 will skip over the previously imported hands from \2017.

Fozzy71
Customer Support

Hi,

Ever since 888 software's latest update, HEM2 won't import Pacific hands. Here is a screenshot of what it is showing. In sitesetup it is showing a yellow triangle with a ! on top of the Pacific icon and when I hover over it it states "No hands imported with recent settings". The hands are still being saved to my hard drive in the same folder as before. Is there any fix for this? Thanks.

If this is the NJ skins we are aware of the issue but need more hands sent in from customers. If it is for a ROW skin we would need hands also as so far it has only been reported for the NJ USA skins.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

Hi Fozzy

What is the reason everytime WPN runs a series you have to be using table finder in the tourneys that are part of the event?

I am not a developer so I can't speak to the specifics but it has something to do with the window titles/class being unknown to the HM2 HUD system. It happens on all sites (like Stars SCOOP that is running right now also) that run these types of series. The only way we could automate the HUD was if the sites worked with us well in advance to provide our developers with the window info we need so the developers could add it to HM2 and still have time get a beta update out before the series starts.

Fozzy71
Customer Support

This issue was fixed by clicking CLEAR FILTERS. Once i did this, then stats showed up in overall and stack size. So that meant my database was fine then right? So just delete the new database?

Yes, I think so, but this is really hard to follow over so many posts spanning a week+ in this thread. In the future only use this thread for simple questions and email us via our support tab on our site for more complex issues like this.

Fozzy71
Customer Support

hey fozzy can u roughly say when HM3 will be released?

No, I can not because I honestly do not know at this point. We are still in early private beta testing and before it is released the private testing needs to be expanded and eventually switched to an open public beta.

Fozzy71
Customer Support

Hello,
I started up HM2 today and it asked me do I have a valid licence code. I clicked yes, in the next window a HM activation key appeared. I clicked yes to login and another window appeared saying No activations left for this license code. I only run HM on one computer. Can anyone help?

Your HM2 license is valid on two computers that you own. If you receive the message "there are no more activations available", you can reset your code.
For the steps to reset your Holdem Manager code please see this FAQ.

If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.

Fozzy71
Customer Support

Thanks.

I only own one computer, I don't understand why this isn't working.

I don't have a license key header in my account to reset the Key.
I tried loading Holdem manager with log files but I'm not getting an option for licensing.

A windows update or hardware change can cause it. If you don't see it in your account it is registered to another email address. The licensing feature logging option was removed when we added separate more advanced licensing logs but the faqs were not not updated apparently.

Just email us the logs from the address linked to your HM2 license. If you are unsure of the email address tell us any other possible email addresses, your first and last name, purchase details (last 4 digits of the credit card, etc) and if possible attach a copy of your ID card so we can verify your identity as we can only provide tech support if you contact us from the email linked to your license or otherwise verify your identity.

Fozzy71
Customer Support

My apologies, I had it registered to another email address.
I done what you advised and alls working now.
Thanks

Out of the blue yesterday my HUD just stopped working for tournaments. I played in 2 tourneys yesterday on ACR, the first one it worked just fine. I didn't reg for the 2nd one until after getting busted from the first but when I started the 2nd tourney, the HUD was just not showing up on my screen all of a sudden.

It says waiting for hands on the top of the window and it is recording the hand history in the HEM software, however the HUD is not being displayed on my screen.

It's important to note that this is not the case for cash games. I play in cash, everything seems fine. It's just not working for standard MTTs. Any suggestions?

Was the 2nd a MOSS tourney?

This happens anytime a site runs these special/new series or one of a kind tournaments.

Please see this FAQ on how to use table finder. You will have to use it for each new tourney and each time you get moved to a new table.

Fozzy71
Customer Support

It was a MOSS. Thanks for the quick response!

Do you still need hand history samples from NJ 888/WSOP hands? Is it just a hand history formatting issue now?

Yes, and yes.

Please zip and email the problem hand histories, with a reference to HM-8861, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

Hands that I mark via the HH pop up when playing are not showing up on HM2, which is pretty annoying! Any ideas?

Edit: Actually it seems pretty bugged


This drop down menu doesn't show my note categories, but when I right click a hand to mark in HM2 it shows all my note categories.

I can not reproduce this. Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB. If it works in the new database try to vacuum the original database and see if that fixes it.

If you continue to have problems in the new database please enable the Settings > Feature Logging > [x] 'Analysis' and 'ReportStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Please zip and email the requested file via the 'Contact Support' link with a link to this thread and your forum name.

Fozzy71
Customer Support