Quote:
Originally Posted by luthor
Hi,
Ever since 888 software's latest update, HEM2 won't import Pacific hands. Here is a screenshot of what it is showing. In sitesetup it is showing a yellow triangle with a ! on top of the Pacific icon and when I hover over it it states "No hands imported with recent settings". The hands are still being saved to my hard drive in the same folder as before. Is there any fix for this? Thanks.
If this is the NJ skins we are aware of the issue but need more hands sent in from customers. If it is for a ROW skin we would need hands also as so far it has only been reported for the NJ USA skins.
Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the '
Contact Support' link.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
Fozzy71
Customer Support