Quote:
Originally Posted by PaulyJames200x
I did this. Took about 5 minutes. Is that about right? Message says its finished.
It doesn't show anything still in overall and stack size tab. IN the bottom it says
no results found clear your filters? Then shows ready in the bottom.
If i click on more reports, then click on by poker site or say tournament stack size, these tabs would be added and it would show the numbers though.
5 minutes sounds about right. The amount of time depends on database size, your machine's performance and how long it has been since the last vacuum.
If that didn't solve the problems please follow the rest of the steps in the original reply. It would be faster/easier to help you with this problem if you created a support ticket email at our site instead of posting here. The back and forth of a more complex issue like this is very difficult to do in a forum thread with so many other posters.
Close HM2
Please delete everything in:
Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters
Showing hidden files:
http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Restart HM2 and the issue should be resolved.
If you continue to have problems:
Try
creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.
If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.
Here is a FAQ explaining how to backup your database and all settings in one easy step.
If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the '
Contact Support' link.
Fozzy71
Customer Support