HUD Holdem Manager Support - Page 1920 - Poker Software -- Two Plus Two Poker Forums

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time.

Also make sure the Options > Settings > General Settings > Time > Start of Day option is configured properly so the 'Today' type filters will work properly for you if you regularly play thru/past midnight.

Fozzy71
Customer Support

Quote

03-24-2017 , 02:57 PM

#47977

railgun

old hand

Join Date: Mar 2008 Posts: 1,355

Hud on partypoker fast forward tables is not working again, can you please look at it (it's not working for at least 5-6 players I talked with today)

Quote

03-24-2017 , 03:22 PM

#47978

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by railgun

Hud on partypoker fast forward tables is not working again, can you please look at it (it's not working for at least 5-6 players I talked with today)

Yes, we are aware. We attempted a server side fix but it looks like a beta release will be needed to resolve it. These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Fozzy71
Customer Support

Quote

03-24-2017 , 04:16 PM

#47979

Slugant

Carpal \'Tunnel

Join Date: Aug 2010 Posts: 7,128

Quote:

Originally Posted by fozzy71

send the logs please

sent to support@holdemmanager.com

Quote

03-24-2017 , 06:25 PM

#47980

oddwithoutend

newbie

Join Date: Mar 2017 Posts: 28

Is there a way to turn off the HUD showing the showdown cards (board and everyone's hole cards) after every showdown? I find it too distracting, I'd rather just click on the pokerstars replay if I want to look back at the previous hand.

Quote

03-24-2017 , 06:57 PM

#47981

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by oddwithoutend

HUD Settings > General Settings > Mucked Cards > Display time (sec) = 0

Fozzy71
Customer Support

Quote

03-24-2017 , 08:59 PM

#47982

Husker

Carpal \'Tunnel

Join Date: Feb 2007 Posts: 12,883

Is there anyway to find out which hands in my database I've ran twice when all in?

Quote

03-25-2017 , 02:31 AM

#47983

Nuts Again

newbie

Join Date: Oct 2016 Posts: 16

hi
I dont have hud on FF after update....(party)

Quote

03-25-2017 , 06:24 AM

#47984

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by Husker

Is there anyway to find out which hands in my database I've ran twice when all in?

Unfortunately not. We track the winnings related to both runs but it is not possible to filter for hands that were ran twice, or show the 2nd run in the replayer, hand viewer, or reports. HM2 only counts the first run for EV, but the EV Diff is still based on the sum of both outcomes. This isn't perfect because we completely disregard the fact that 1-5 cards have already been revealed (and thus can't appear on the second run).

Fozzy71
Customer Support

Quote

03-25-2017 , 06:25 AM

#47985

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by Nuts Again

hi
I dont have hud on FF after update....(party)

Please see this quote from yesterday:

Quote:

Originally Posted by Holdem Manager

Quote

03-25-2017 , 10:56 AM

#47986

calodizuccheri

stranger

Join Date: Jan 2017 Posts: 3

HEM3: when it will be released ?

Quote

03-25-2017 , 01:58 PM

#47987

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by calodizuccheri

HEM3: when it will be released ?

We do not know when HM3 will be available for public Beta or official release.

Fozzy71
Customer Support

Quote

03-25-2017 , 02:25 PM

#47988

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by railgun

Hud on partypoker fast forward tables is not working again, can you please look at it (it's not working for at least 5-6 players I talked with today)

Quote:

Originally Posted by Nuts Again

hi
I dont have hud on FF after update....(party)

Please try restarting HM2. We attempted another server side fix that should hopefully fix it this time.

Fozzy71
Customer Support

Quote

03-25-2017 , 03:58 PM

#47989

Marivus

stranger

Join Date: Jul 2016 Posts: 10

Any HM 2 promotions? I intend to buy HM2 because I can make the free upgrade to HM3 once it arrives

Quote

03-25-2017 , 04:00 PM

#47990

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by Marivus

Any HM 2 promotions? I intend to buy HM2 because I can make the free upgrade to HM3 once it arrives

No, there are not any at this time and to be honest we very rarely run any promos other than our Get It Free program.

Fozzy71
Customer Support

Quote

03-26-2017 , 05:11 AM

#47991

plop85

enthusiast

Join Date: Nov 2012 Posts: 82

Hello there. I have a list of 20 tags for marking hands but when I want to review and click on marked hands only 2 tags from the list appear. Again, if I click on a hand and try to mark it , my 20-tags list appear.

Quote

03-26-2017 , 07:20 AM

#47992

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by plop85

Just because you have 20 tagging options doesn't mean you have marked hands with all 20. You can create as many as you want without ever using them by right-clicking a hand > mark > 'Add new tag...'. You can see how many are actually being used by opening the Reports > More Reports > 'By Hand Marking' report and use the 'Add new tag...' menu to remove any that you no longer need.

Fozzy71
Customer Support

Quote

03-26-2017 , 08:41 PM

#47993

Andrew Boccia

old hand

Join Date: Feb 2008 Posts: 1,539

i am not able to reset my password.
kind of a bizarre error.

its also telling me my maximum number of license uses is taken, but this is from a computer where the license was already used.

Quote

03-26-2017 , 09:22 PM

#47994

Andrew Boccia

old hand

Join Date: Feb 2008 Posts: 1,539

Quote:

Originally Posted by Andrew Boccia

i am not able to reset my password.
kind of a bizarre error.

its also telling me my maximum number of license uses is taken, but this is from a computer where the license was already used.

fixed, thank you!!

Quote

03-26-2017 , 09:52 PM

#47995

oddwithoutend

newbie

Join Date: Mar 2017 Posts: 28

Is there any way that I can view the amount of profit/loss by by different preflop hands? The color coded hole cards grid looks cool, but without a scale it's not very helpful (ex. how much bb/hand is light green? etc.).

Quote

03-27-2017 , 05:50 AM

#47996

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by oddwithoutend

Reports > More Reports > Preflop > Holecards

Fozzy71
Customer Support

Quote

03-27-2017 , 06:34 PM

#47997

Dom1

journeyman

Join Date: Jan 2013 Posts: 204

Hi , I recently updated Mc os sierra in doing so I had to update my parallels.
I tried to copy a hand in HM and got a window saying Error validating your account. The next window is similar. When I click ok another window appears saying check my internet connection or contact support. My internet is fine so ill try your guys.
Any ideas?
Thanks in advance.
Dom

Quote

03-27-2017 , 06:39 PM

#47998

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,258

Quote:

Originally Posted by Dom1

Try to sign in to your account via the Options > Settings > HM.com Website Login menu. If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Fozzy71
Customer Support

Quote

03-27-2017 , 06:58 PM

#47999

Dom1

journeyman

Join Date: Jan 2013 Posts: 204

Quote:

Originally Posted by Holdem Manager

Just reset my password and seems to be ok

Thanks for the fast reply

Quote

03-27-2017 , 07:31 PM

#48000

oddwithoutend

newbie

Join Date: Mar 2017 Posts: 28

Thank you very much for the speedy reply. I'm also wondering, how can I have a negative "Net chips won" but a positive "bb/100" (or vice versa)? Seems to me that it's impossible to lose on average while showing a net gain. Am I misinterpreting one of these statistics?

Thanks again!

Quote

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