Thanks. I did it for first part. I will check if this happens again with the instance of hem2.


For the maintenance link, which of those am i suppose to do? Should i do backup? I assume this is in case computer has issue then i have copy of it in say an external hard drive?


For the maintenance, which of the 3 options should i do? I assume full? How long does it take usually? I assume it depends on the gb of your HEM2? How do i know how many gb i used up? my ssd is 250. I have not once did any maintenance on this and thus there should be big database. And when i do this, should i be not doing anything on the computer like web browsing or streaming etc because it might cause the maintenance to be slow or get corrupt etc?

Backup is a completely different separate tab from the Maintenance tab. Regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup. Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F


Full if you have never done it before. Full is the only one I ever do personally. The Quick/Standard take less time and I would recommend those for people that play professionally (100's of thousands of hands per month) with large databases (millions of hands) when time is a concern as they will take less time than a Full optimization but they should still do the Full from time to time when they are not in a rush to play.

How long it takes depends on the size of your database, performance of your computer/drive and how long it has been since your last maintenance. I just did it on my current 90k hand, 255 MB database (according to Database Info tab) that I haven't optimized in many months (no idea when I last did it) and it took under 30 seconds. My computer is a 6 year old desktop but it was pretty fast when new (Ci7-920 CPU, 9GB RAM) and has a 1 or 2 year old 256GB SSD. If you have a large database and time is a concern for you just do it late at night when you are done playing for the day and leave your computer on overnight (I literally never shut my computer down at night).

You can find out the size of your database on the Database Info tab. This only fcounts the \postgresql\X.x\data sub-folder and does not count the other part of your database that is stored in the c:\users\username\appdata\roaming\HoldemManager\Da tabase folder so you can basically double whatever the Database Info tab tells you.

You should be fine surfing the web when performing maintenance. I just would suggest you don't use any other programs that would be resource/drive intensive.

Fozzy71
Customer Support

Hi,

i use tablescanner and evertime i start scanning the info "stars lobby not found"...
This is really annoying because the scanner works and there is no problem.

[IMG][/IMG]

I dont know why this massege pops up and i want to get rid of it.

Scanner is in free/beta mode right now and only InstaScanner is working. Try toggling that on in the TableScanner > Settings > InstaScan menu. The Join Table option is not enabled right now but otherwise it should work once you set the InstaScan setting.

Fozzy71
Customer Support

Thank you very much for this fast answer which helped to solve the problem. Great service!

So, am I the best MTT player in the world or could someone please tell me what the bug is or why I suck at operating software?

Are you saying some of those evbb/100 numbers are wrong? If you find specific hands that you feel are incorrectly calculated please export the individual hands via the lower hands grid right-click > save to drive... option and zip/send them to us with an explanation of why you think it is wrong so our testers can investigate each hand.

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

The problem is that these numbers are just mathematically impossible. They're definitely wrong, the question is why. I'll get them sent to support.

It is hard to say if they are impossible or not just by looking at a screen shot. Please send specific hands, not the entire sample shown in that image, that you think are calculated incorrectly.

Fozzy71
Customer Support

How do I stop notes being created? Really frustrating, it randomly seems to start creating them sometimes, and uses TONS of space on my computer. Ideally I'd also liek to delete all the ones that have already been created too. I don't use notecaddy at all, so if it was just a case of completely deactivating that i'd be happy to do it.

Open HUD Settings, make sure you are on the HUD Designer tab, and uncheck "Show Caddy notes in HUD." Restart HM2.

Deleting the notecaddy_data table thru pgadmin:

Close HM2 > Start > All Programs > PGAdmin > Servers > PostgreSQL > Databases > Database Name > Schemas > public > Tables > notecaddy_data > right-click > delete/drop. Do the same for note_caddy_scatter.

Fozzy71
Customer Support

I added all my player Aliases to one name so I could see my total winnings this year from cash games and the number it's given me is way way off. I think it's showing me numbers from tournaments in just chip value as cash winnings because it's off by like 150k.

The graph also shows a cpl of massive spikes which makes me think it's interpreting tourney wins as cash games hands. Have a look http://screencast.com/t/oljhPdkdTmc

I can't tell from that image if you are graphing chips or dollars. If it is the Tournament Winnings Graph report it should be in dollars.

Which site or sites are you experiencing this issue with?

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link and include a full screen shot of the entire HM2 window.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Hi,

is there any possibility to filter hands like this:

Show all hands where i saw the flop on the Button and played only against UTG (no other players saw flop).

Saw flop, heros position are clear and easy. But vs. i haven`t sort you yet.

I mean it would be nice to have filter (maybe there is one) like "which positions did VPIP"

Assuming you play 6max I think this will work:

more filters:
- basic filters > position and action heros position = button + raisers position = early
- other advanced filters > flop > hero saw flop = true
- ok

I just tested this and it seems to do what you are asking if I understand correctly.



Fozzy71
Customer Support

Is there a way to find out if one is running good or bad at spin and goes on hem2? And if so, how?


Also, is there any point of keeping HEM1 in my computer anymore? I use HEM2 for a while now but still have hem1 installed. What sites are HEM1 even compatible with if any?

party poker sng hero spin and goes have been being imported as cash for the last five months, will this ever be addressed? what is the best solution? I have just been purging them daily which is annoying, as there is no good options for purging a lot of different hands.

Hi,

thx for you fast answer, but this is not the solution.

I want to see basically all hands that i playe i.e. alone against UTG. The filter you suggested includes also all callers. So if UTG raises, CO calls, i call and SB and BB call than this hand would also be in the filter. Multiway ist not what i want to have included.
I will try myself to find a way, but atm i would think that i need help and i don`t know if it is even possible atm.


EDIT: I think i found the solution myself.

I will get back to you if i struggle again. THX

There is a known issue with the $EV not being calculated correctly in the Stars Spins:

HM-8539 Stars Spin SNG: when EV calculating, HM considers prize = default, not multiplied

So the Luck Adjusted Winnings line the Tournament Winnings Graph is not going to be accurate.

You could graph your Chip EV (cEV) using the More Reports > 'Overall' Report by clicking the 'Show or hide results graph' button between the 2 data grids of that report.



I can't say what sites it still works on. We no longer support it so we don't keep track of new bugs and sites that it stops working on. The only thing I can say is it is not allowed to use it for live play at PokerStars or Full Tilt. If you still use it for any of your review or live sites where it is still allowed then you should keep it. If you no longer use it and/or free space is a concern then you could delete the databases and uninstall it.

Fozzy71
Customer Support

A fix for this was pushed to our latest/next beta. It is still in internal testing but should be released soon. These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Fozzy71
Customer Support

ahh yep, you are correct. If you need further help let me know and I can ask our QA/Testing Manager to see if he can assist you.

Fozzy71
Customer Support

Having issues on ACR. HUD won't show up unless I use table finder to manually attach. Also, if i'm playing two of the same type of tournaments, the HUD will only display on one of them. For example, if I play two regular speed $5 SNGs, the HUD only shows on one table (but sometimes switches as to which one it shows on). However, if I play a $5 regular speed and a $5 turbo, HEM works properly and displays the stats on both (although I still have to manually attach).

Thanks

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

after formatting my C drive and reinstalling windows, when I install hm2, the installation progress stops at this step(I waited 30minutes here). Hm2 worked fine yesterday before the format:

thank you

Hi,

what i tried didn`t work. I can`t filter that way i want. I thought that "facing single raiser" works, but it doesn`t. The problem is that when i am on the button the HM looks only at the action that happens before my turn. When i CC and the SB or BB als CC or raise, then these hands are also included in the filter. A filter option like "which players VPIP / saw flop" would be nice.

Any idea for a solution?