What is the stat called for when a person is First top open preflop? (by positons)

Raise First In or Steal. They are in the HUD Settings > HUD Designer > 'RFI/Steal/ category.

Fozzy71
Customer Support

I play only tournaments, no cash games. i just wanted to see how many hands I played over whatever date range that I choose (in this case, 2016.) I wanted to do that so that I could be sure that, after setting up HM2 and dropbox on two computers, that I did it correctly and the right number of hands was being picked up.

I can see all the hands, one on each line, by using the reports, but there doesn't seem to be any number or total that shows the the total number of hands somewhere. I will try what you suggested and see if I can find that number.

The overall report will show you total number of hands (and stats, chips won/lost for those hands) in the upper grid for the selected filters, and all those hands can be seen individually in the lower grid of the report. Most of the other reports are grouped by tournament, tournament type, winnings, etc but the overall report groups by one row of hands.

Fozzy71
Customer Support

I'm having trouble trying to set up Street by Street HUD for Poker Stars,
"Street" greyed out, so is "Poker Stars" under Live Tracking. It says not available for PokerStars, yet I just watched Alan Jackson's HM2 video of how to set it up.

Also, I'm using a hand converter so its not even really PokerStars anyways. What can I do? FYI, I'm not sure it would even work since the site Betonline, Dealer Chat only says the "Hand starting", and "Completed" there are no options to change this

Live Tracking was disabled because many of the features that are now banned by the new Stars Third Party Tools Rules relied on it. It used to only work on IPoker/Stars but the new IPoker beta clients broke it and the Stars rules changes made disabling it the easiest way to abide by their new rules. Any new features we introduce will be designed to work on all sites, instead of one or two sites like this live tracking featured did.

Regarding BOL: We can not provide technical help for unsupported sites/networks as we do not design our software to work there or test there with all of the third party tools. If you have any problems with HM2 using third party tools, to use our software with unsupported sites, all support will need to be handled by the third party software's support team.

Fozzy71
Customer Support

So there is no way to have "Street by Street" HUD on any site with HM2 now?

1) On another note, is there a way to put a players cash game stack size in my HUD, The HUD itself is blocking a couple players.

2) Is there a way to set a color range to the "Net Won" amount and "bb/100" in popup, i.e. green for + and red for -

Thanks

No, it is disabled and we are not planning to re-enable it at this time.


HUD Settings > HUD Designer > Misc > Big Blinds. Note: This uses the Big Blinds value from the previous hand history file and does not update in real time or take into account if the tournament blinds went up this current hand.


The colors in the popups use the colors assigned to those stats in the HUD via the Stat Appearance menu. If you don't want them to show in the HUD, but show in the popups with colors, you can set the Stat Appearance < Stat Settings > 'Min samples' value for that stat to a high number such as 99999.

Fozzy71
Customer Support

^^^ The "bb/100, Hands, and Won" aren't in the HUD designer or Stat Appearance, It is a default popup when you click on the players name. I just want to be able to click real fast, and see if someone is a winning or losing cash game player by associated the color green or red.

I don't see how you can edit colors or samples in the "Default_Winrate" Popup Designer

If you want to color code them in the popup you have to add them to the HUD and edit the colors in the Stat Appearance menu. If you don't want them to show in the HUD set the min samples to a number you won't reach. They will be in the HUD Designer and their traits transferred to them in the Popup but the Stat Appearance Min Samples settings will prevent them from being seen in the HUD on the table while their traits will still be transferred to the popup.

Fozzy71
Customer Support

Reason to believe that HEM2 could be causing latest PS crashes/glitch

need help identifying this error please:

http://forumserver.twoplustwo.com/sh...ostcount=24446

That is a benign error I believe that only happens with users of postgresql 8.4 but it should not cause any issues with HM2 or PSQL. That post you link to is pretty vague. We need more details about what exactly is happening with HM2 and/or stars and we will need to see some log files.

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a HM2 log file as well.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

thanks Fozzy

where shall i send the email?

You have to create a support ticket which should be linked to on that log file page I think. If not it can be found by using the support link on the top of our site pages. Can't be more specific as my internet is out and typing this on my phone.

I followed back that link you posted a bit more and I doubt HM2 is causing your issues.

Thanks,

It is very unlikely.

Crashed again without HEM2.

It is 100% stars client UNLESS Postgres is running without HEM2 and causing it? Is this possible?

PostgreSQL runs always but can be stopped via the start menu or windows services menu. That error you posted before is not likely to cause stars client to crash but it can't hurt to shut down the Postgres service if you want to confirm

What is the stat named for when villain folds to a flop check raise in a 3bet pot?

Sometimes when I turn on HEM and load up some tables, I experience an issue where the HUD stats attach themselves to the wrong players on some tables. For example, I'll open up a table and everything will be fine with the HUD. Then I'll open up another similar table and, inexplicably, the HUD stats will pop up but they'll all be, say, rotated one seat to the left. The first table remains fine. What can I do about this?

i havent played for several months. I'm on Bovada and the table finder isn't finding my tables. It worked fine before.

Before I stopped i was using an older version of HM2 because an update didn't allow a 3rd party software to work.

Any ideas on how to get the table finder to work.I know this is a touchy subject but are the updates compatible on bovada now with 3rd party software to the best of your knowledge?

Thank you

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

Please check this FAQ if you play at pokerstars - http://hm2faq.holdemmanager.com/ques...For+PokerStars

1) Open one Table, play at least one hand.
2) Move the stats with the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD where it belongs.
3) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

The updates should work as far as I know but you won't be able to see all the known hole cards for opponents unless you are using the older version.

As part of our parsing refactoring we made some changes that broke the Bovada hand histories because they did not conform to the PokerStars format. Fixing this would introduce issues for other supported sites. Removing those changes would break those improvements we made for our supported sites. This is not something we are willing to do as our focus is on sites that we do support.

Please rollback to http://www.holdemmanager.com/Downloa...1397514142.exe

If you continue to have problems we can not provide technical help for unsupported sites/networks as we do not design our software to work there or test there with all of the third party tools. If you have any problems with HM2 using third party tools, to use our software with unsupported sites, all support will need to be handled by the third party software's support team.

Fozzy71
Customer Support

Flop vs Bet > 'Flop Check-Fold - 3Bet Pot OOP'

Fozzy71
Customer Support

Been meaning to ask this for ages

If one plays on a site where HUDs do not work. Are results still tracked by HEM2? Is it just the HUD which does not work or is it impossible to track hands in the database too?

thanks

We don't import hands for unsupported sites. If hands don't import while playing there is no HUD. There are 3rd party converters for some unsupported sites that can get the HUD to work but we do not test any of these 3rd party tools or provide any type of tech support if you have problems using these tools to make our software work on unsupported sites.

Fozzy71
Customer Support

ok thanks mate!

Thats good news!

I can selectively spew on some sites and no-one, not even myself will know

Seriously though, thanks for clearing that up though. cant believe i didnt know that.