HM2 doesn't care which drive PSQL is installed to if it was installed properly. If you installed PSQL on a separate drive I am assuming you downloaded a separate installer and installed that before you installed HM2? If not, our HM2 combo installer is going to install PSQL to your C/OS drive.

Since you don't have a DB yet, and can't connect try these steps to see if it solves your issues:

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Please note that reinstalling PostgreSQL will mean losing all your old data. If you have access to HM2 and your database was not corrupt then please follow these instructions for backing up your database as a precaution in case you cannot reconnect after reinstalling PostgreSQL - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F

If you cannot access the database in HM2 then you can backup your database using this method: http://hm2faq.holdemmanager.com/ques...nced+Method%29 but if your database was corrupt then the best solution is to reimport all your hands from C:/HM2archive folder or if your pokersite supports it you can request all your hands and summaries and reimport them as restoring a corrupt database will just restore all the problems you had.

1) Uninstall PostgreSQL from the Windows Control Panel.

2) Delete the \PostgreSQL\X.x\data folder that is left behind.

3) Delete the sub-folder(s) in c:\users\username\appdata\roaming\HoldemManager\Da tabase (XP - c:\documents and settings\username\application data\HoldemManager\Database).

4) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete

After you click 'Enter' for the code above also do that same for this code:

sc delete postgresql-8.4

and click 'Enter' again.

5) Restart your PC

6) Install PostgreSQL 9.0 or 9.2 from http://www.enterprisedb.com/products...wnload#windows

7) Once installed you should disable the postgresql logging as instructed here - http://hm2faq.holdemmanager.com/ques...arge+Log+Files

If there is an issue installing we need to know the error - it is in the temp folder - bitrockinstaller.txt file. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

Fozzy71
Customer Support

HM 2.0.0.8406 still have issue with Winamax 8max tables, there are no stats for player in top middle seat.

Please reply via the support ticket where we sent you this private build with the following information/logs:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Ok this is weird. I re-installed as you said and everything worked fine. I then rebooted and I had the same issue. Then I tried to install postgresql again and at the end it says an error "Failed to load SQL modules into database clusters". I tried re-installing PSQL a couple of times, with the steps that you provided and it still won't work. Even tried a system restore. My updates are all up to date etc...

Which Operating System, Firewall, and AntiVirus are you using?

Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

This is usually a firewall or windows update issue and the following guide gives a step by step guide:
http://hm2faq.holdemmanager.com/ques...rt+PostgreSQL+

The secondary logon service is a standard windows service which is available on every windows computer and is required to install PostgreSQL. In some versions it is not started automatically and it will just give an error when trying to connect to PostgreSQL. You need to verify it is turned on via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties and choose startup type: automatic so it will be started automatically next time your PC reboots.

If you continue to have problems:

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software (even windows defender or security essentials) bundles and dont reinstall them until after you reconnect postgresql.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Please zip and email the requested files via the 'Contact Support' link here and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

No AV, Windows Firewall, Win7-64bit. All updates are up to date
Secondary logon is on
So is PSQL

The problem isnt even with HEM, it's postgreSQL not installing properly anymore (Failing to load SQL modules into database clusters)

This isn't something we can debug any further in this thread. Please create a support ticket and send your zipped \HM2Logs folder as instructed above and if you can find the bitrockinstaller.txt file I mentioned in the previous post please zip/attach that as well and we can forward them to one of our postgresql experts to assist you.

Fozzy71
Customer Support

I've managed to succesfully install postgres and HEM2 can connect to Postgres after I install.

However, once I restart the computer, HEM2 can't connect to Postgres anymore, and when I try to "Start" postgres through the HEM troublshooter it crashes. When I try to start Postgres through Services, I get this error msg :

"The postgresql-x64-9.0 - PostreSQL server 9.0 service on Local Cmputer started and then stopped."

And yes I have No Antivirus and my windows is up to date....

Same reply:

We need you to create a support ticket and send the logs so we can forward them to someone that knows how to debug these issues.

Fozzy71
Customer Support

sent e-mail

What is the stat for when I open pre. Flop goes check check. Villain bets. I call. And villain bets again. As I understand it is not River Bet vs Missed CB. Because it takes into consideration other scenarios aswell like when I cbet the flop and turn goes check check and villain bets the river. Thx

We do not have a HM2 stat for this situation. You would have to create it with NoteCaddy Premium

Fozzy71
Customer Support

235fpp sats aren't being recognised since latest Stars update (UK client). Probably because they're displayed as 235 StarsCoin buyin now. Tried Table Finder, table isn't in the list.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

Fozzy71
Customer Support

Sorry if I wasn't clear. FPP tournaments are now StarsCoin tournaments. Nothing to do with my setup. They aren't being recognised as the hh format has changed.

You were clear. The info requested above is what we need to make sure we can fix the parsing/importing and be sure the HUD will work once the parsing is fixed.

Fozzy71
Customer Support

I upgraded my computer to windows 10, and my Holdem Manager 1 won't open anymore. I’m getting an error message that says:

“A valid license could not be obtained for Holdem manager. Please contact Holdem manager for assistance.”

Could you help me get running again? I have tried uninstalling and re-installing, and tried restarting my computer. I’m using Holdem manager 1, and should have the newest version available.

Thanks, Kyle

1. Shutdown Hold'em Manager and update to the latest beta - http://www.holdemmanager.com/Downloa...se_1.14.02.exe
2. Navigate to your RVG Software/Holdem Manager/Config folder
3. Create a new text document in the Config folder and name it LicDebug or download it from here - http://www.holdemmanager.com/LicDebug.txt
4. Restart Hold'em Manager

You should hopefully be able to enter your code now. Once you have done this close Hold'em Manager, delete the LicDebug file and restart Hold'em Manager.

If you continue to have problems:

Please try all the steps on this FAQ - http://faq.holdemmanager.com/questio...Holdem+Manager

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

Fozzy71
Customer Support

where i can get additional filters to review my database ?

We have a sub-forum where users can share them but it never got very popular.

Fozzy71
Customer Support

Thank you ,nothing here too ,probably need get 3rd party software for it..or buy ready quick filters not sure.

Also one more question , when Hem3 will be released ?

HM3 is in the planning and early development phase and it is premature to establish even an initial target date for a Beta release.

Once HM3 does become available for official release, we will offer tiered upgrade discounts which extend the largest discount to more recent purchasers of HM2.

Further details on an HM3 upgrade program will be announced closer to a public release.

If you are interested in providing feedback on concepts and mock-ups for HM3 please sign up here.

Fozzy71
Customer Support

Only just came back to online poker and missed the most recent news.
Will HM be affected by the proposed changes by Pokerstars? Will HM be banned on Pokerstars?

Yes it was affected, and no it is not banned at this time. As long as you have the latest HM2 installed you are compliant with their new rules.

They are imposing rules that greatly inhibit how HUDs can work. The changes were described by Amaya a few months ago and can be viewed here, which is discussed in detail in this thread.

These features that will no longer work on the live tables will still work in the replayer for the hands played at Stars and Full Tilt as long as the poker client is closed.

We have changed other features in HM2 such as the HUD Settings > Stat Appearance > 'Color Ranges' only the first 3 colors/ranges will work on FTP/Stars and Auto Rate features are also not allowed at live tables.

NoteCaddy Restrictions on Full Tilt Poker and Pokerstars are detailed here.

Fozzy71
Customer Support

Hi,
I'm trying to install HEM2 on my new computer and get it started before importing everything on it but i after i entered my license key and tried to open it:



Your help is appreciated.