Quote:
Originally Posted by stevie_is_god
I had HEM2 on my laptop but ive had to wipe it all and start fresh, how do i go about getting it up and running again.
cheers
Hopefully you backed up the database/settings or at least still have the original hands.
Please see this FAQ to transfer/backup data:
http://hm2faq.holdemmanager.com/ques...dem+Manager%3F
This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency.
The same code can be used on 2 pc's you own at once and can be reset as often as needed. Please try using our site to retrieve/reset the code whenever necessary -
https://www.holdemmanager.com/store/login.php
If you have any problems activating the software:
Please see this FAQ for help in resolving licensing issues:
hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager
If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.
As far as configuring the site/HM2 to import hands for the HUD:
Make sure your site is configured to save hands and that HM2 is setup to auto import those hands -
http://hm2faq.holdemmanager.com/ques...20Setup%20Info
*Note that we do not support play money hands so you must test/play real money hands when using HM2 -
http://hm2faq.holdemmanager.com/ques...ay+Money+Hands
Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.
Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time -
http://hm2faq.holdemmanager.com/ques...ime+Adjustment
Please see this FAQ on how to use table finder if you are playing regular non-zoom type tables -
http://hm2faq.holdemmanager.com/ques...+not+appear%3F
If you continue to have problems:
Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue -
http://hm2faq.holdemmanager.com/ques...es+not+work%3F
Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it -
http://www.holdemmanager.com/store/priority-support/ - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.
Fozzy71
Customer Support