This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is 3782.

If you would like to be notified when this bug is fixed, please send email to hm2support@holdemmanager.com with "Notify Me When XXXX Is Resolved" in the body and subject line.

Hey guys, Stars are about to announce a change to wc rake attribution, can you start working on a New New Stars VPPs stat and have it ready for Jan 1? HM1 obviously, I'm not a masochist.

Thanks, i forward it

I got reply here that said i still need HH grabler for 888 but I got a reply from another post kindly told me that i don't need one since HEM2 can import 888/pacific Hands any way...can you confirm? thanks

I'm not sure who told you this - we never needed a converter for 888 hands.
If your 888 client is installed in english language both HM1 and HM2 read the handhistories without problems.

I'm having issues with my HM2. The popups and last hand viewer stick. They don't go away. I have the latest build.

Please try all the steps on this FAQ and send us a log as explained in the last step if none of it helps.

http://hm2faq.holdemmanager.com/ques...hing+issues%3F

I want to upgrade from HM1 small stakes to HM1 pro. I'm not interested in HM2 atm. How can I purchase HM1 pro?

just dowloaded and tried HM2 in a hope that it will track sattys better than HM1. but got diaspointed,same issues as HM1 looks like....

Hi, I just got few days ago HM2 (havent used any ,software programs b4), so I have few questions about it. First of all when i open a table and waiting for the stats to appear (I play 6-max), then in a few hands they appear, and they show that i have played against the opponents 3 hands and all the stats involve only those 3 hands (it means some players 0/0/-/- the others 100/67/x/x etc.) and the stats wont change throughout the whole session. what could be the problem and how to solve it. The other problem is if i want to see my session graphs and stats then for some reason i cant find the sessions when i open "select sessions" or am i doing smth wrong? Hope somebody can help me out with those little problems.

I have HM2 omaha+holdem pro combo, but playing at the microstakes, hope its not the case?

Hi, unfortunately it is not possible to buy HM1 products any more, what i can do for you is if you upgrade to HM2 i will get you a 6month license for HM1 with the equivilant license i.e Holdem + Omaha or whatever version you happen to purchase and if there are any issues outstanding after 6 months preventing you upgrading we can extend that until your issues are sorted. Just email for att: morny after you purchase and i can arrange this for you hm2support@holdemmanager.com

Were looking for feedback from sng/mtt'ers to improve things for those users so hopefully i can work with you to get your issues taken care of quickly, if this is something that interests you please pm your details and well get in touch. Were also working with other tourney players with the same goal in mind so you should see noticeable improvements soon

Ok when it only shows 3 hands this sounds to me like you have live tracking, enabled which would import 3 hands just for the purposes of showing you the stats before you sit at the table, if your seeing those and not any further stats and then it would point to the hands not importing. You can veirfy this by running a report and see if the hand you just played imported or not. If they are not importing please view the following FAQ and if this does not solve the problem please answer all the questions at the bottom of the FAQ to help us narrow down the issue.

http://hm2faq.holdemmanager.com/ques...+does+not+work
The more questions you answer the quicker we can narrow down the issue and provide a solution

I checked the FAQs, and everything should be ok besides that my pokerstars is with the .EE domaind (everything is in esonian lang.), so i should change it for .COM?

Yes, and make sure that the handhistories are written in english language and the HM2 auto-import imports the folder where Stars writes those files.

OK thanks a lot! Try to fix it!

I'm on Cake. Hands are in database, but HUD only shows hands from this session. And it starts over when I start over. How can I get it to use the history?