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Old 12-08-2011, 08:12 AM   #25066
grinder
 
Join Date: Aug 2007
Posts: 675
Re: Holdem Manager Support

Yeh, you are right, thanks. Now after importing some hands i have the options to chose Microgaming.

I can't think of any advantage of having it setup like this. And if i have no hands to import and want to start playing with the HUD? I had to play at least one hand with no HUD/HUD in the wrong places? Not the end of the world, obv, but unnecessary IMO.
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Old 12-08-2011, 08:28 AM   #25067
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Re: Holdem Manager Support

Quote:
Originally Posted by DomasR View Post
Hello everyone,as the tittle says i have a problem with my software for poker.
The problem is that when i play SnG Turbo's the manager is only showing buyins as looses,and it doesn`t show winnings even if I win. It only shows that i'm losing (the loosing number is the buy-in of the sng)
Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com
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Old 12-08-2011, 08:37 AM   #25068
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Join Date: Aug 2007
Posts: 675
Re: Holdem Manager Support

So, after months testing HM2 i though i finally would be able to make a session with it... but i was wrong.

Played 6 hands at one table (Microgaming) and out of the blue had 3 players jump the number of hands from 6 to +80.
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Old 12-08-2011, 08:51 AM   #25069
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Re: Holdem Manager Support

Quote:
Originally Posted by Hilips View Post
So, after months testing HM2 i though i finally would be able to make a session with it... but i was wrong.

Played 6 hands at one table (Microgaming) and out of the blue had 3 players jump the number of hands from 6 to +80.
If you have not yet restarted HM2, please send us the log file from when this happens(ed). Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name, along with a copy of the gamehistory.dat file.


Attach your log.txt file.

Please www.7-zip.org the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\{username}\application data\HoldemManager

7/vista
c:\users\{username}\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable “Hide protected operating system files”: http://www.bleepingcomputer.com/tuto...utorial62.html - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
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Old 12-08-2011, 09:03 AM   #25070
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Join Date: Oct 2011
Location: Sweden
Posts: 69
Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
Have you the client installed in english? If not please reinstall in english and try again, also try the table finder and see if that helps

Please see this FAQ on how to use table finder http://hm2faq.holdemmanager.com/ques...+not+appear%3F
I think I know what the problem is;

The tablefinder does NOT detect any tables, even though it says in my "sessions" (Open tables detected) that I'm currently playing in a tournament. But the TableFinder doesn't find any tournaments.... Any ideas how I can fix this?
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Old 12-08-2011, 10:13 AM   #25071
grinder
 
Join Date: Aug 2007
Posts: 675
Re: Holdem Manager Support

Quote:
Originally Posted by fozzy71 View Post
If you have not yet restarted HM2, please send us the log file from when this happens(ed). Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name, along with a copy of the gamehistory.dat file.


Attach your log.txt file.

Please www.7-zip.org the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\{username}\application data\HoldemManager

7/vista
c:\users\{username}\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable “Hide protected operating system files”: http://www.bleepingcomputer.com/tuto...utorial62.html - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

Reported a bunch of bugs on the last +4 months, a couple of them not fixed after +1 month, and i am still unable to play one single real session with HM2 at Microgaming.

After one more try today:

- Session stats and Total stats don't match in the HUD. Session stats have more hands(?!).
- HUD counts every hand as played when HERO (maybe everyone?) is sit out. Was sit out for 5 hands at a table and HUD show me with 5 hands.
- The number of hands randomly jumps from 6 hands (real hands) to +100 on anonymous tables.
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Old 12-08-2011, 10:43 AM   #25072
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Re: Holdem Manager Support

We are working on the MG anonymous tables.

Please let me know what old bugs are being missed. I had noticed that I hadn't seen you post in a while.
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Old 12-08-2011, 11:36 AM   #25073
grinder
 
Join Date: Aug 2007
Posts: 675
Re: Holdem Manager Support

Yeh, i saw that the bug i was having troubles with (HUD crashing/popup stucked) was shedule to be fixed on end of November so i have been waiting, but in the meantime my trial period was over. Installed HM2 on my laptop today to see if i could start using/buy it but found this new bugs.

I bumped the thread with the old bug i was talking about on HM forum. The other one is with the overhang feature, bug it's irrelevant.
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Old 12-08-2011, 12:34 PM   #25074
grinder
 
Join Date: Nov 2010
Posts: 411
Re: Holdem Manager Support

There are some bugs (atleast for me):

-When I transition from HEM1 -> HEM2 I don't have the same amount of data as I had on my HEM1 ( lost bout 50% which I had to request at the website once again)
-I can not see my own stats as Hero, even when I change [] (HUD options -> Config properties, No hero hud) on and off to see if it works than. How to fix this?
- Why are there no % odds mentioned in the hand replayed, only pot odds? HEM1 had this function and I think HEM2 should have it also.
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Old 12-08-2011, 12:52 PM   #25075
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Location: The Balkans
Posts: 481
Re: Holdem Manager Support

How can I import notes from HM1 to HM2?

Thank you.
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Old 12-08-2011, 03:12 PM   #25076
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Join Date: Jul 2009
Posts: 362
Re: Holdem Manager Support

Quote:
Originally Posted by SretiCentV View Post
If you want to, send the following items to support@notecaddy.com:
-the original notes.***.xml file
-some hands involving this villain

All info is kept confidential

I have emailed note caddy support as you requested



NoteCaddy Support support@notecaddy.com to me

show details Dec 7 (1 day ago)


This has been reported by other users and we are looking into it.



-----Original Message-----
From:
Reply-To:
Date: Wed, 7 Dec 2011 12:35:11 -0500
To: "support@notecaddy.com" <support@notecaddy.com>
Subject: Auto Color code Errors

>Hi there,
>
>I tried to to use auto color code. However after finishing the
>process, this player "huha's girl" has its color code reverted to
>nothing. I have previously also manually entered notes for him. That
>is now deleted. He was previously tagged as a regular, after the auto
>color code process he no longer has a color.
>
>This worries me as I believe there must be others in similar
>situation. I do not want to lose any of my manually entered notes or
>color code.
>
>I have the option "allow overwrite user manually entered notes" unticked.
>
>Lastly, after the auto color code process, i noticed that the
>"modified date" field has all been changed to a random date.
>
>please let me know what I am doing wrong.
>
>PokerStars Game #71687530470: Hold'em No Limit (€1/€2 EUR) -
>2011/12/05 23:54:38 ET
>Table 'Pickeringia IV' 9-max Seat #1 is the button
>Seat 1: Vigilanty (€200 in chips)
>Seat 2: Huha'sgirl (€212.95 in chips)
>Seat 3: hugo1006 (€89.25 in chips)
>Seat 4: ShanZ (€215.25 in chips)
>Seat 6: Alex Frider (€80 in chips)
>Seat 7: Koppesh (€168.60 in chips)
>Seat 8: RudriguRj (€216.95 in chips)
>Seat 9: alamore (€48.75 in chips)
>Huha'sgirl: posts small blind €1
>hugo1006: posts big blind €2
>*** HOLE CARDS ***
>ShanZ: raises €3 to €5
>Alex Frider: folds
>Koppesh: folds
>RudriguRj: folds
>alamore: folds
>Vigilanty: folds
>Huha'sgirl: folds
>hugo1006: folds
>Uncalled bet (€3) returned to ShanZ
>ShanZ collected €5 from pot
>ShanZ: doesn't show hand
>*** SUMMARY ***
>Total pot €5 | Rake €0
>Seat 1: Vigilanty (button) folded before Flop (didn't bet)
>Seat 2: Huha'sgirl (small blind) folded before Flop
>Seat 3: hugo1006 (big blind) folded before Flop
>Seat 4: ShanZ collected (€5)
>Seat 6: Alex Frider folded before Flop (didn't bet)
>Seat 7: Koppesh folded before Flop (didn't bet)
>Seat 8: RudriguRj folded before Flop (didn't bet)
>Seat 9: alamore folded before Flop (didn't bet)

Last edited by lydia12345; 12-08-2011 at 03:21 PM.
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Old 12-08-2011, 03:20 PM   #25077
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Join Date: Jul 2009
Posts: 362
Re: Holdem Manager Support

Quote:
Originally Posted by SretiCentV View Post
This is actually the first I hear of notes being erased.
First, it has obviously been reported by others as confirmed in your support email.

Quote:
Originally Posted by SretiCentV View Post
There are hundreds of people using it for color coding
Quote:
Originally Posted by SretiCentV View Post
If this turns out to be an issue that happens, then the auto note backups that nc does should keep most people from abusing their caps lock as you lose nothing.
Please as any respectable business. POST A MESSAGE IN CAPS ON NOTECADDY.COM HOME PAGE THAT THIS PROGRAM WILL DELETE YOUR MANUALLY ENTERED NOTES. There are hundreds of ppl using it for color coding!

Quote:
Originally Posted by SretiCentV View Post
auto note backups
How does the user know to restore their note if the program will actually wrongly tell you that nothing is being deleted?
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Old 12-08-2011, 04:33 PM   #25078
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Posts: 1,543
Re: Holdem Manager Support

Quote:
Originally Posted by Holdem Manager View Post
See PF Fold to 3bet, that is the total amount, PF just stands for Preflop.



Not sure what you mean, you can see a preview of your HUD in the Hud Options or use the replayer to see the actual HUD with real values, if you mean something else please explain further and ill do my best to help

My mistake, found what I was looking for. I apologize.


Thanks for the help. It is appreciated.
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Old 12-08-2011, 05:43 PM   #25079
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Posts: 2,595
Re: Holdem Manager Support

Quote:
Originally Posted by lydia12345 View Post
First, it has obviously been reported by others as confirmed in your support email.
Thank you for the detailed email. I don't answer the emails but the person who does didn't know you here, the hem forum, and the email were the same person so it looked like 3 people reported it.
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Old 12-08-2011, 05:53 PM   #25080
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Join Date: Oct 2005
Location: espressin with my full capabilities
Posts: 26,042
Re: Holdem Manager Support

Quote:
Originally Posted by robwa View Post
There are some bugs (atleast for me):

-When I transition from HEM1 -> HEM2 I don't have the same amount of data as I had on my HEM1 ( lost bout 50% which I had to request at the website once again)
-I can not see my own stats as Hero, even when I change [] (HUD options -> Config properties, No hero hud) on and off to see if it works than. How to fix this?
- Why are there no % odds mentioned in the hand replayed, only pot odds? HEM1 had this function and I think HEM2 should have it also.
We need the backup of your HM1 DB to look into it. Did you purge any hands in HM1 ever?

Hero is showing session currently. This is being discussed.

% odds is being looked into.

Quote:
Originally Posted by Matawazi View Post
How can I import notes from HM1 to HM2?

Thank you.
Database - Import - choose HM1 DB, just choose notes. Click Start Import.
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