Please email your details/questions to sales@holdemmanager.com.


The Custom Reports forum has some if you do a bit of digging.

http://forums.holdemmanager.com/custom-reports/

Yes, I imagine he has been waiting for all of the details to come in via email from the programmers as they reviewed the issue. This has been discussed in depth internally again, and the big problem seems to be that the ps.it support sent you all the hands in reverse order so it threw our parser into a tail-spin. They are discussing a solution to handle that issue without causing import/parsing performance issues to the ps.com hands/players. It had been discussed internally before but I think this got put on the back burner because of all the recent bugs at full tilt and ps.com from their recent updates.

That is as much as know at this time about the situation at this time. If you dont get a reply from fabio or someone let me know via PM or email. I will make sure you get an official response via email, and I will of course always tell you anything I know via the forum thread, PM, etc. Sometimes I just don't know very much.

Can you email us some of the problem hand histories from your archive so we have a support ticket detailing the issue? You can send it directly to me if you would like. Please www.7-zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread, and your forum name.

New build is uploaded with tons of Rush updates.

Internal Part II
http://rvgsoftware.fileburst.com/HmU...nternal_03.exe

hi HEM support, i got aquestion why is my winings allwayus showing wrong? for example im up like 17 dollar on tournaments but it says im up 21 :O?

The New Stars VPP/hand (on reports tab) for Euro NL Cash games seems to be calculating extremely low. Is that a known issue or do I need to reconfigure something?

email sent. thx fozzy

Which site and what version of HM? If pokerstars, you need to request and import your summaries/results regularly, but there are still a couple of bugs in HM regarding these summaries. Hopefully they will all be fixed before .03 is public, but I am not sure at this point.

I believe this is a known issue. If you want to send me an email with some hands I will take a closer look at it and get a proper, detailed answer for you.

I just ran Adaware. When I restarted my computer there was a screen that mentioned Holdem Manager import. WHen I tried to run HM it wouldn't recognize my license. I restarted again and it got in but the HUD isn't show ing up now. Any suggestions?

It sounds like adaware quarantined hmimport. Try to restore the file or reinstall hm.

I personally dont suggest you use adaware any more. Most of the guys in the CTH forum recommend you run MBAM and SAS occasionally/manually, and run any standard antivirus and firewall. I have personally been using windows firewall and microsoft security essentials since last September without issues. I run MBAM/SAS once a month or so, but they dont stay running in my tray.

If you need to reinstall HM or uninstall adaware, I suggest you use the free version of revo uninstaller.

If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://rvgsoftware.fileburst.com/Hol...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

The latest build you can now import/export skin files.

I also created a grey skin recently, pictured below.

Grey105v102b.skn


The Black one you liked is now a default, pre-defined skin: Options > Skin Designer >

I got a new computer around xmas time and haven't played omaha or imported any omaha hands into HEM since then, now that I try to it says I don't have the omaha version but I know I do because I used to use it when I played on my other pc, and I just transferred the registration key to this computer, how do I get this fixed?

Is cash games rush poker supported now in 1.11.02b? or do I still have to use an old version? I have tried many of the other versions, but it is just waste of time since they are not working for rush.

How about tournaments?

1.11.01b, fwiw, and ty.

50/100 PLO CAP on ftp results not showing up in HEM? even tho i had stats when playing it

have newest version

Im looking for a good 6 Max Turbo SNG HUD with colour coding's but the HEM "Share your HUD" section is full of 9max + cash game HUD's, anyone got any idea's??

just imported those hands again and it said it found dublicate hands. so basically it did correctly import them but i dont see them in my graph or sessions.

filters are all disabled.

i also have HEM+PLO version of HEM