We do not know when HM3 will be available for public Beta. HM3 Pre-Release beta sign up is now closed. We will open up HM3 Beta to additional licenses after we have completed our review and analysis of feedback to date. Once it is open for more testers there will be an advisory on the HM2 Home tab with instructions and a link for requesting a beta trial license.

You can learn more about HM3 on our FAQs page here.

We can tell you that all HM2 owners will receive a discount on any upgrade to HM3 and that the highest discounts will be given to those that purchased HM2 just prior to the release of HM3 Alpha.

In addition, those that purchase HM2 during the HM3 Alpha/Beta period will receive a free upgrade to HM3 once it is released. Anyone purchasing HM2 on Friday 28th of October 2016 or after will not have to pay to upgrade to HM3.

As we finalize other details, we will make announcements accordingly.

Fozzy71
Customer Support

so why is 8465 working on normal tables but not on zoom?

I can't say if it is a configuration issue without seeing the requested logs as instructed in the post you quoted. If it is not a config issue and is something version specific that I forgot about there isn't anything we can do due to fix the issues other than have you update or have you try using the fastfold.dll from the 8470 update. If you have the 8470 patch or installer you can extract the contents with 7zip and try pasting the new fastfold.dll into your 8465 installation with HM2 closed.

Fozzy71
Customer Support

Fozzy71, my HM2 is becoming constantly "Not Responding". like every single click on HM2 or any settings/options, any tab, will cause HM2 to become "Not Responding". What might be the problem here?

This is most likely due to missing Windows Time Zones. Please see this FAQ and them all back:

For XP: http://support.microsoft.com/kb/555537

For 7: http://www.sevenforums.com/tutorials...ime-zones.html

For Win 10 - http://www.tenforums.com/tutorials/2...dows-10-a.html

If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Fozzy71
Customer Support

Thanks a lot! It works great now.

hello, i have one question...

in tournaments...
net winnings $ usd = how much i'm winning
$EV = how much should i win
am i right?

Not quite. The difference in the Winnings (not Net Winnings) and $EV is how much more you should have won/lost.



You can see in the above my Winnings are about $10 higher than my $EV which shows on the graph as the green line being about $10 higher than the Luck Adjusted Winnings.

See this FAQ http://hm2faq.holdemmanager.com/ques...ected+Value%29

CASH EV
What EV can do / how it can be used:
Any allin situation, before the river, where a player has at least one "out" results in a EV $ Diff.
$Won + EV $ Diff = $USD EV
(AA vs KK is the most fun example... AK vs QQ is the most common "coinflip")

The "problem" what some people don't understand:
A: If a player has 0 outs, or
B: the allin situation takes place on the river there is NO EV DIFFERENCE.
C: If a shortstack goes allin preflop, and is called by two bigstacks. And the two bigstacks continue to bet on the flop, turn or river, this situation is treated as situation B. (EV = 0)
Fozzy AHK: "You can't calculate all-in equity if you don't know the hands you are up against."
D: If you commit 80% of your stack with the best hand, but your last 20% goes allin with the worst hand, the $EV Difference will be calculated by your entire stack.

Why "EV by street" (which people who often see situation D want) is a bad thing:
Best explanation here - http://forums.holdemmanager.com/3rd-...er-sect-7.html

Summary of that thread:
Example: - you have AA, you raise to 80% of your stack, donkey calls, flop comes K83 rainbow.
- you then go all-in, no matter the flop, because you're committed.
- out of 100 times, 88 times donkey folds.
- 12 times donkeys calls with a set (33/88/KK).
What shall EV by street bogusly do? It shall do no computations for the 88 times where donkey folded--> "no more calculation".
What shall EV by street do the 12 times where donkey calls with a set? "Show that donkey sucked out and that you got unlucky".

So although you ran obviously uber-good by having donkey folding 88 times out of 100. EV by street focuses on the 12 times where donkey hit his set and tells that you're running below EV.
This is a well-known gambler fallacy. And this is why "EV by street" is completely bogus and should not be implemented.

Note: Tristanblue writes "it's precisely because EV by street does nothing to your adjusted-graph on these cases where the opponent folded that it is completely bogus."
But what if your opponent never folds? Suppose there are two players A and B.
Player A has AA, B has KK. (both have $100 stacks). They commit half their stack preflop and the flop comes AK6. Player B (KK has 1 "out") to win the hand.
If I would play this hand I would always make sure I'm allin on the turn.
However Player X always commits the rest of his stack on the flop and turn *except for one dollar*. And he commits on the river.
Of course, 4% of the time, the rivercard is the case King. Player X's EV Diff is always 0.
My EV Diff is -$4 (96 out of 100 times) and +$96 (4 out of 100 times)
So our EV graph actually looks the same after 100 of these hands.

TOURNEY EV
*Single Table Tournaments only (includes: Double or Nothings, Headsup, etc.... excludes: single table satellites!)
*cEV Diff (chip EV difference)....: this works exactly the same as the $EV Won for cashgames.
*$EV Diff (dollar EV difference)
*$Won + SUM $EV Diff = $EV Won
*The same "why EV per street is bad" applies for tourneys too.

-->Confusion: $EV Won vs $USD EV vs EV $ Diff vs $EV Diff vs cEV Diff vs $Won vs Luck Adjusted Winnings vs All-in EV (do we need eight different terms for three different things?)

*In addition: the $EV Won can be confusing when it's negative and a larger number than the actual buyin, or positive and a larger number than the actual first price money.
You have some extreme situations (often in Double or Nothing and in SUPER TURBO SNGs)
Extreme examples:
$169 buyin SUPER TURBO, $Won = $720 (1th place)---> $EV Won = -$196 (a negative value, that is higher than the actual buyin)
$5.20 buyin DoN, $Won = $10---> $EV Won = $11.35 (more than you can actually win)

So EV becomes quite a meaningless number if you focus on one game (or in the "case King hits the river" AA vs KK example on that one hand)
The more you play, the more accurate it gives a representation of your overall "luck".
And it doesn't take into account coolers. There was a program called set-o-meter (worked with PT2) where you could see how often you'd hit a set.
EV doesn't take into account how often (and how much) you win/lose with an overpair against a set (and vice versa).

http://forums.holdemmanager.com/mana...ion-wrong.html

Fozzy71
Customer Support

thanks :*

Hey there, pokerstars.pt had an update and we got zoom tables too, the thing is myHUD is not working in any of them, but works on regular tables. What might be the issue? I tried the common fixes reported but none worked, set all exes to run as admin, what can i do? please help

We have to add support for these new table names. The good news is it is something we can fix on our end with a server file and once that file is updated all you will have to do is restart HM2. The developers are aware of this issue and are working on a fix so it should be fixed soon hopefully but it isn't something you will receive a notice for being fixed since it doesn't require a software version update. Once it is fixed/updated I will try to quote your post again and update this thread that it should be now fixed.

Fozzy71
Customer Support

Alright, thank you very much, pretty quick and helpful support!

I try to install HM2 first time and this error happens:



Also, what is the procedure for deactivating my HM2 from one of my home PCs and re-activating it onto a new one?

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Which Operating System, Firewall, and Anti-Virus are you using? Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles can cause communication issues between Holdem Manager and PostgreSQL.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager and we can rule out it being a security software issue:

1) Uninstall any 3rd party security software bundles completely. Disabling them never fully disables them and they will continue to prevent communication in the background.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...ender+Problems
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please see the following guides for postgres related issues if you have further issues after installing.

When installing, you may encounter an error referring to the database initialization. If so follow this part of the FAQ below:
http://hm2faq.holdemmanager.com/ques...+#wont-install

For other security software see here:
http://hm2faq.holdemmanager.com/ques...%28Firewall%29

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Also search your temp directories for a bitrockinstaller file and zip/attach that as well.

Your HM2 license is valid on two computers that you own. If you receive the message "there are no more activations available", you can reset your code. For the steps to reset your Holdem Manager code please see this FAQ.

If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Fozzy71
Customer Support

Hello.

I want to start playing poker with a HUD to see my graphics and some player stats. I will be playing in my computer at home and on a computer at my office. What do you recommended me? i was reading about the hm2 cloud, or how can i set up everything so when i open my computer at home i can see the graphics from the comptuer at my office and viceversa?

It is better to save the hands in a shared folder? please let me know

There are 2 different 'cloud' systems we have.

One was the free/beta HM Cloud HUD that had a database on our servers and a web interface for viewing your stats. This only worked on cash games and has not been updated in quite some time so it won't work on Zoom and some other tables/games and it's future is unclear as our focus right now is on HM3 Beta testing releases.

The other thing we sometimes reference as 'cloud' is HM2's HM Sync Beta system that allows you to upload hands to a server database to attempt to keep 2 local HM2 databases in sync. Unfortunately this had some flaws in implementation (tourney results aren't sync'd well, no player/hand notes get sync'd, etc).

We recommend you manually sync your hands on both PCs. Here is a FAQ explaining how to best keep your original hands on both computers so you can easily sync the hands manually.

Fozzy71
Customer Support

great, thank so much for your help. I just installed dropbox on my office computer, i will do it at home later today. In the website you said you have to add the Archive Hands folder to the dropbox and then everytime i open the HM2 i have to sync it right?

i am sorry i am very new to all of this, so the folder Archive Hands folder is where all my hands are? i have to set ACR to save the hands on that folder right?

You want to make sure you configure HM2's Site Setup > Auto Import Folders > Edit > Archive folder (for each site) to save to your \Dropbox\HM2Archive folder. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

Then each time you switch computers you will want to do the Hand Importing > Manual Hand Import > Import Folder for the folders/files played on the other computer since you last played on your current computer. You can check the reports of the current computer to see when the last hand was imported to the current computer then import newer hands from your dropboxed archive folder: i.e. current computer shows hands from May 1st of this year so just import the entire \2017\05\ folders for each site you played since then.

Fozzy71
Customer Support

How can I add exceptions for HM2 when I don't have it installed? My error occurs right at the beginning of the installation.

Just skip over the steps that refer to adding exceptions to the installed software but you might be able to add an exception for the installer exe of HM2.

Fozzy71
Customer Support

thank you HM2 support, now i am able to see the all hands in both computers using dropbox.

One last question, Does HM2 works with the sit and goes on demand and mtt on ACR? HM2 imported all hands and tornamets but all of them shows up 0.00 the buy in and not prices at all.

How can i fix it?

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor

If you continue to have problems with Single Table Tourney results please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

Fozzy71
Customer Support

Is there a way to edit an alias by hand? I have a long list of players I wish to put into one alias but not sure how to do this please?

If you want to create an alias with a lot of villains you can do it via PGAdmin as explained here or via the new NoteCaddy Premium Aliases feature that creates an alias based on a color definition but please be aware that it can be very resource intensive to link all villains to an alias so you should have a powerful computer with lots of ram if attempting this. This technique can also cause erroneous results if some of the villain's you aliased together have played hands against each other. An alias is designed to join 2 or more hero screen names that would not have played against each other so while this is possible to do it is not something we officially support or recommend.

If you are using NC you can do the aggregate percentages much more quickly than by making an alias.

Fozzy71
Customer Support

Thanks for the fast reply.

I did as above, it shows perfectly as an alias in the "Edit Alias" list, with every player listed as desired, but the alias isn't shown in the "Select Player" option, so I cannot actually select the alias and view stats of this group.

Any ideas please?